First Chrysler Dodge Jeep Ram

Can’t say enough what a horrible experience it was dealing with the frauds at First Chrysler Dodge Jeep Ram. Went in there yesterday morning with my son to help him purchase his first truck. We went dealing with the frauds at First Chrysler Dodge Jeep Ram. Went in there yesterday morning with my son to help him purchase his first truck. We went in there to see a specific truck in mind, which fit his budget and had pretty much everything he was looking for. Salesguy sits us down, logs us in the system, and quickly gets the vehicle we were looking for. Easy!! My son and I take the truck for a test drive and return to the dealership. Sit back down with the sales guy, confirm numbers, and confirm that we would like to make the purchase. My son gives him his credit card to process the deposit. Then the craziness begins…Dennis, the GM, comes over says that there is someone else interested in the same truck and asks us to consider a similar vehicle that is a V8. He says he wants to keep everyone happy, however, since we acted first, we have first dibs on the truck. We politely decline the offer on the V8 as my son loved the truck he test drove. Dennis says no worries, the truck is yours. Next, our sales guy returns 10 minutes later from behind closed doors, and says really sorry, but that truck is no longer available. We tell him we just spoke to Dennis and that he confirmed since you have our credit card and are currently processing our deposit, and that since we committed first, the truck is ours. Sales guy goes back behind closed doors…..meanwhile Dennis avoiding us. 15 more minutes of waiting, I see Dennis across the sales floor and flag him to come over and see us. He does and profusely apologizes (for lying to us, I assume) and says with great sincerity how sorry he is and that he’s going to make this up to us bc it was his mistake. What does he do? He has the salesguy pull up a brand new 2021 Ram BigHorn (sticker $48K – our budget was about $30K) and says I’m going to give you the deal of a lifetime on that with no money down. Translation (which he didn’t think we would understand): I’m putting you in a lease. Another 20 mins of waiting….and Dennis comes back excited to review the numbers with us: $350 for 3 years plus your trade in ($5k), and no money down. And tells us how lucky we are that we will have two great options at the end of the lease: 1) No strings attached after 36 months – you don’t want the truck anymore, just drop it off to us. Hmmm, so what about my $17K investment I just made in it?? Or second option, an amazing buyout price of just under $28k (says where else would you be able to buy a truck in 3 years at this price?)….so I get my phone out and do that math out in front of him (mainly so he knew I knew he was a fraud) and calculate the 36 $350 payments plus the $5K plus the $28k buyout and get a total of almost $47K. Dennis responds: “Ohh, I didn’t think you were going to do the reverse math.” So, this deal of a lifetime was to put my son in a truck he could not afford in a lease he wasn’t looking for and hoping we didn’t understand the numbers. In total….over 3 wasted hours, got the rug pulled out from under us first on the truck we wanted and then Dennis the GM trying to pull the wool over our eyes to make up for pulling the rug out from under us. NO….we will never return to this place, for sales or service. Anyone that does step foot in this place, please BEWARE of shady sales tactics and playing the “shell game with cars”. And make sure you are experienced enough (or go with someone that is) to help you navigate through all the BS they will throw at you. More

They were honest about the price they were very sincere Jeff has done a lot of work he's helped me out a lot still working with me after the sale I would recommend him to anyone I know I would definitely g Jeff has done a lot of work he's helped me out a lot still working with me after the sale I would recommend him to anyone I know I would definitely go back to him again he's number one in my book More

From first contact online to driving away in my new Jeep, the team at First was top notch. Due to my hectic schedule, they handled things efficiently and thoroughly to help facilitate. I felt 100% confid the team at First was top notch. Due to my hectic schedule, they handled things efficiently and thoroughly to help facilitate. I felt 100% confident with the process and am so happy with my Wrangler. I had initially gone in to see a different vehicle, but after hearing my comments, I ended up with a better choice for my family. Thank you, David, Dennis, Nikki and Damien for a great experience! More

We purchased a new 2021 wrangler from Jeff, he was very upfront and honest I highly recommend him!!! We will be back for future purchases upfront and honest I highly recommend him!!! We will be back for future purchases More

I had a wonderful experience Janes is a complete professional. I will refer anyone I know to buy a car at first jeep and ask for James professional. I will refer anyone I know to buy a car at first jeep and ask for James More

Smooth transaction from the phone to in person. James was knowledgable and treated my wife, myself and our dog Frank with respect. I would definitely do business with James and this dealership again. was knowledgable and treated my wife, myself and our dog Frank with respect. I would definitely do business with James and this dealership again. More

This dealership was not pushy in any way. The service was prompt and excellent. The best part was there was no back and forth when negotiating. They made one offer and I Countered offered it was a done deal prompt and excellent. The best part was there was no back and forth when negotiating. They made one offer and I Countered offered it was a done deal ! James Aguiar was fantastic! I hope he is there still when I go back for my next vehicle. More

What a great experience! James was one of the best sales people I’ve ever dealt with. So efficient and kind. Respectful is an understatement! I’ll be coming back for sure! people I’ve ever dealt with. So efficient and kind. Respectful is an understatement! I’ll be coming back for sure! More

I can’t say enough about how easy buying our new truck was. We told Jeff and Dennis exactly what we wanted and they both made it happen! We are already looking forward to buying our next vehicle from them was. We told Jeff and Dennis exactly what we wanted and they both made it happen! We are already looking forward to buying our next vehicle from them. More

James was excellent. Got me into the ram truck I always wanted. Was patient and did not feel rushed. Highly recommend if you are in be market wanted. Was patient and did not feel rushed. Highly recommend if you are in be market More