Firkins Chrysler Jeep Dodge Ram

Unable to fix problem Firkins created Issue #1 - Scheduled appointment over the phone 10 days before service appointment, Asked to have repair that required a part (identified by Firkins Issue #1 - Scheduled appointment over the phone 10 days before service appointment, Asked to have repair that required a part (identified by Firkins as issue during prior visit) and they did not order part so it would be available during the service appointment. They told me this after I dropped car off and was already back at home. Issue #2 - During service appointment 4 months earlier Firkins did a Flash Update to the radio in response to my telling them the Navigation did not always work correctly. Immediately after the Flash Update the radio no longer worked correctly as the sound became intermittent when the radio was on. During this recent visit Firkins indicated this new problem could not be fixed and I needed a new radio for $800. Told them the radio worked perfectly until they did the Flash Update but Firkins said the Flash could not be the cause. This may/may not be true but if it is then it is something else that was done to the radio during the earlier visit, They offered free labor and and a 10% discount on the new radio but I was unable to speak to the Service Manager as he was "in a meeting." This is unacceptable anyway since I would still have to pay over $500 to remedy a problem they created. Waiting for them to call me back to discuss further. In the future I plan to drive an additional 20 miles to a different Chrysler dealer for service. More

Worst experience They not only cheated me, they made me wait over two hours to see a finance person. At the end of it all, I will never use this dealership again and They not only cheated me, they made me wait over two hours to see a finance person. At the end of it all, I will never use this dealership again and if anyone asks me, I will tell them. That Firkins employees are crooks. More

Regular mantance They make it easy for me to get in and have everything done I need to. This trip had oil change and tire rotation along with checking the transmission They make it easy for me to get in and have everything done I need to. This trip had oil change and tire rotation along with checking the transmission. I dropped the car off on Tuesday evening so they could have it first thing in the morning. They called Wednesday evening saying everything was done except they couldn't find a problem with the transmission so if I wanted to come in and drive with a tech it would help. More

Everyone was friendly and professional. Appreciate the effort of everyone! I would recommend this dealership to anyone. However, this survey is becoming annoying. Should not have to waste m Appreciate the effort of everyone! I would recommend this dealership to anyone. However, this survey is becoming annoying. Should not have to waste my time coming up with lengthy comments just to be able to submit a review. More

Miracle! Had a great experience! Came in with my 2018 Jeep Cherokee that I bought from there and needed to trade it in for something bigger and basically neede Had a great experience! Came in with my 2018 Jeep Cherokee that I bought from there and needed to trade it in for something bigger and basically needed a miracle and that’s just what I got! CJ really came through and got me the Grand Cherokee that I needed! It’s perfect! And thank you to the whole staff for being very friendly! I highly recommend Firkins and I’m in love with Jeep! More

the buying experience was really great as I was shopping around on the internet, I found that they had the best price for the Jeep Latitude Plus , 4x4 and v-6 that I was looking for. and af as I was shopping around on the internet, I found that they had the best price for the Jeep Latitude Plus , 4x4 and v-6 that I was looking for. and after comparison with other dealers, they Had the best price for me . The sales personnel were absolutely friendly, most of all very knowledgeable about their vehicles, and paid personal attention to my buying experience. I definitely felt that they were not trying to get one over on me and charge me more money than agreed. I would definitely recommend this dealership for your vehicle purchases. More

Need more time I just got it back Friday morning, 2day is Sunday. .Literally, Firkins has had it more than I have after purchasing it in 3/19. How they missed I just got it back Friday morning, 2day is Sunday. .Literally, Firkins has had it more than I have after purchasing it in 3/19. How they missed a loose fuse is beyond me, but they did. After I've had it for a couple weeks, I'll be happy to do a real review. More

Service I brought my 2013 Dodge Caravan to have work done on it. My service advisor kept me update on the work being done. I feel confident in the work the wa I brought my 2013 Dodge Caravan to have work done on it. My service advisor kept me update on the work being done. I feel confident in the work the was done. More

New keep lease What a great experience! Great group of folks. Everyone was friendly and great from our salesman to the finance guy to the lease turn in on our old Je What a great experience! Great group of folks. Everyone was friendly and great from our salesman to the finance guy to the lease turn in on our old Jeep. I would highly recommend this dealership!!! More

Scored a Homerun As in previous visits and 1 other trip to collision for my other 300, the staff was quick, professional and very helpful. They even offered suggestion As in previous visits and 1 other trip to collision for my other 300, the staff was quick, professional and very helpful. They even offered suggestions to help keep the cost down, leaving the choice to me. More