Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Firkins Chrysler Jeep Dodge Ram
Bradenton, FL
2,201 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,201 Reviews of Firkins Chrysler Jeep Dodge Ram
April 16, 2019
No stress buying a car Brad was very helpful and very friendly. My husband and I had a great experience at Firkins. Everyone from sales to other staff were all welcoming . Brad was very helpful and very friendly. My husband and I had a great experience at Firkins. Everyone from sales to other staff were all welcoming . More
by avramidesl
Verified CustomerEmployees Worked With
Bradley Saunders
April 16, 2019
Great service! Quick, efficient, did what they said they would do. Friendly, made it convenient to drop off and pick up additional items. Thorough review of Jeep and Quick, efficient, did what they said they would do. Friendly, made it convenient to drop off and pick up additional items. Thorough review of Jeep and functions. Overall great experience! More
by rpdeblasio
Employees Worked With
Mikyla Carpenter, Mark Gray, Shawn Clarke, Jef Schwartz
April 15, 2019
Felt like my business was not wanted I wanted to have service done on my Chrysler Pacifica so I called Firkins back in February and was told that someone would get back to me. Then 2 week I wanted to have service done on my Chrysler Pacifica so I called Firkins back in February and was told that someone would get back to me. Then 2 weeks later still no call, so I called again and I was told that someone would call me again. 2 weeks later still no call. I received a phone number to the Service Manager and I called him and left voicemail. Still no call back. It took me several phone calls, Chat sessions and e-mails until I finally was able to get an appointment almost 1.5 months later. While leaving my car (on Monday April 8th), for maintenance service and also a few issues with the car, the check in process was quick and efficient and I received a loaner. However, 5 days later I got my car back which had I known I would have taken my kids car seats out so that we could actually use the loaner car. I do not think one should have to wait for their car for 5 days (of course I had called and left voicemails again but no response). On top of that they wanted to charge me full prize for this service but at this time I just wanted to leave the dealership. For this service nothing but free would be an insult to the customer. More
by jonnyeser
Employees Worked With
Ronald Deatly. Probably some more, but I have no names., Aravella Davila, Jenna Demaya, David Knisley
April 15, 2019
Friendly, quick service.service was great as always Always fast friendly service,they have a very nice waiting area,the sales people are easy to deal with and know what they are doing Always fast friendly service,they have a very nice waiting area,the sales people are easy to deal with and know what they are doing More
by dodge941
Employees Worked With
Mark Gray, Ken Haluska
April 14, 2019
Unable to fix problem Firkins created Issue #1 - Scheduled appointment over the phone 10 days before service appointment, Asked to have repair that required a part (identified by Firkins Issue #1 - Scheduled appointment over the phone 10 days before service appointment, Asked to have repair that required a part (identified by Firkins as issue during prior visit) and they did not order part so it would be available during the service appointment. They told me this after I dropped car off and was already back at home. Issue #2 - During service appointment 4 months earlier Firkins did a Flash Update to the radio in response to my telling them the Navigation did not always work correctly. Immediately after the Flash Update the radio no longer worked correctly as the sound became intermittent when the radio was on. During this recent visit Firkins indicated this new problem could not be fixed and I needed a new radio for $800. Told them the radio worked perfectly until they did the Flash Update but Firkins said the Flash could not be the cause. This may/may not be true but if it is then it is something else that was done to the radio during the earlier visit, They offered free labor and and a 10% discount on the new radio but I was unable to speak to the Service Manager as he was "in a meeting." This is unacceptable anyway since I would still have to pay over $500 to remedy a problem they created. Waiting for them to call me back to discuss further. In the future I plan to drive an additional 20 miles to a different Chrysler dealer for service. More
by RSM
Employees Worked With
Richard Drewes
April 14, 2019
Worst experience They not only cheated me, they made me wait over two hours to see a finance person. At the end of it all, I will never use this dealership again and They not only cheated me, they made me wait over two hours to see a finance person. At the end of it all, I will never use this dealership again and if anyone asks me, I will tell them. That Firkins employees are crooks. More
by psmolen
Employees Worked With
Patrick Eagan, Scott Betti, Carl Kovach
April 14, 2019
Regular mantance They make it easy for me to get in and have everything done I need to. This trip had oil change and tire rotation along with checking the transmission They make it easy for me to get in and have everything done I need to. This trip had oil change and tire rotation along with checking the transmission. I dropped the car off on Tuesday evening so they could have it first thing in the morning. They called Wednesday evening saying everything was done except they couldn't find a problem with the transmission so if I wanted to come in and drive with a tech it would help. More
by OCONNORLPSI
Employees Worked With
Patrick Eagan, Joe Murray
April 14, 2019
Everyone was friendly and professional. Appreciate the effort of everyone! I would recommend this dealership to anyone. However, this survey is becoming annoying. Should not have to waste m Appreciate the effort of everyone! I would recommend this dealership to anyone. However, this survey is becoming annoying. Should not have to waste my time coming up with lengthy comments just to be able to submit a review. More
by jwjas1323
Employees Worked With
Carl Kovach, Austin Penman
April 14, 2019
Miracle! Had a great experience! Came in with my 2018 Jeep Cherokee that I bought from there and needed to trade it in for something bigger and basically neede Had a great experience! Came in with my 2018 Jeep Cherokee that I bought from there and needed to trade it in for something bigger and basically needed a miracle and that’s just what I got! CJ really came through and got me the Grand Cherokee that I needed! It’s perfect! And thank you to the whole staff for being very friendly! I highly recommend Firkins and I’m in love with Jeep! More
by JESSICATAYLOR613
Employees Worked With
CJ Wilson, Jef Schwartz
April 14, 2019
Need more time I just got it back Friday morning, 2day is Sunday. .Literally, Firkins has had it more than I have after purchasing it in 3/19. How they missed I just got it back Friday morning, 2day is Sunday. .Literally, Firkins has had it more than I have after purchasing it in 3/19. How they missed a loose fuse is beyond me, but they did. After I've had it for a couple weeks, I'll be happy to do a real review. More
by Traumatized
Employees Worked With
Theresa Stevens, Rob Lohbauer, Joe Murray, Ken Haluska
