Firkins Chrysler Jeep Dodge Ram

OK I have been thru 1 salesman and 3 service managers at Firkins...3 are gone. I do hope the newest service manager will be there for a while...I was ok I have been thru 1 salesman and 3 service managers at Firkins...3 are gone. I do hope the newest service manager will be there for a while...I was ok with him. However, he came and saw me in the hour I was there { Oil Change} and mentioned that he had not seen any written information on the servicing of my differential ...I mentioned that , as this has been exclusively serviced at Firkins, they must have the records. He said he'd discuss this with me at checkout....that never happened as I got paged and paid my bill and went downstairs to find him at his booth. Not finding or seeing him, I left. I am only concerned with serving as Jeep recommends , so the differential conversation is a big question mark. Was it already done,,,is it a necessary service or what ? It is NOT on your servicing lists as you publish and send out. I am up in the air as to what truly needs to be done. Thank you More

Smooth Was a totally an easy transition. Thanks to Mark Gray and Damien Thank you! Sincerely and respectfully Renee Petruzelli PS Now if we can just Was a totally an easy transition. Thanks to Mark Gray and Damien Thank you! Sincerely and respectfully Renee Petruzelli PS Now if we can just lower the Jeep payment ...lol More

Problem Solved My 2010 Dodge Journey had a severe starting problem. Based on internet information, this starting problem is common, but diffcult to correct. I decide My 2010 Dodge Journey had a severe starting problem. Based on internet information, this starting problem is common, but diffcult to correct. I decided to go to a Dodge dealership in the area since they would have the knowledge and expertise to address this challenge. I decided and went to Firkins for my problem. Firkins really came through with their expertise to correct this ignition problem. Problem solved, I'm very pleased how this challenge was handled, especially since I'm a new customer. I would recommend anyone having a similar starting problem go to Firkins, they understand problem, it's not easy, but they will resolve. Hats off to Ken and Dave for their professionalism and expertise. More

Great experience I was treated very well by all members of the Firkins team, Joe in service, Ira and Todd in Sales and Carl in finance. Top notch Dealership!! I was treated very well by all members of the Firkins team, Joe in service, Ira and Todd in Sales and Carl in finance. Top notch Dealership!! More

Amazing experience Over all my experience was amazing. I’d recommend this dealership over others located in Brandon, FL. I hope the service department is as good. Over all my experience was amazing. I’d recommend this dealership over others located in Brandon, FL. I hope the service department is as good. More

Great buying experience As everyone knows buying a new car takes hours at the dealership. However Firkins makes it as pleasant as possible. I had a great salesperson named Da As everyone knows buying a new car takes hours at the dealership. However Firkins makes it as pleasant as possible. I had a great salesperson named David. I even liked the finance person, Damian. More

warranty repair service dash displays airbag warning idiot light red airbag icon lit up. dash displays service airbag ( 10 month old ram 1500) Called and got appointment for 2 days later. Brought it in idiot light red airbag icon lit up. dash displays service airbag ( 10 month old ram 1500) Called and got appointment for 2 days later. Brought it in and waited just over an hour for repair, Service tech explained what happened, how he fixed it, and thanked me for coming in. THATS WHAT I CALL GOOD SERVICE! More

worse off than when I brought it in I brought my van in for a Uconnect software update & routine oil change. waited over 2 1/2 hours, no word. when finally ready, touchscreen totally ino I brought my van in for a Uconnect software update & routine oil change. waited over 2 1/2 hours, no word. when finally ready, touchscreen totally inoperable- no verbal contact from repair guy, just a small note on the paperwork in teeny font stating touchscreen needs to be replaced. disappointing lack of communication. On positive side- waiting room well provisioned & equipped c phone chargers, which you will need because wait is so long. More

Quick Quality Service I feel they truly wanted to keep my business local. I am appreciative of that. Very smooth process and I walked away after one visit a very satisfied I feel they truly wanted to keep my business local. I am appreciative of that. Very smooth process and I walked away after one visit a very satisfied customer. More

Best service center around We have been getting service done on both our vehicles here at Firkins for about a year now. Ken has helped us out with our jeep service times and has We have been getting service done on both our vehicles here at Firkins for about a year now. Ken has helped us out with our jeep service times and has been great. Joe has assisted me with my truck several times and has been fantastic. We will continue to bring our vehicle here for service no matter what. More