Firkins Chrysler Jeep Dodge Ram

Jeep service They provided excellent service on time. They took time to make sure they understood the problem. They also called with any updates and courteous with They provided excellent service on time. They took time to make sure they understood the problem. They also called with any updates and courteous with my problem. More

Care Care Oil Change Oil Change went as expected . No issues . Appointment was at 7:40 , Left at 10;05 . They did look at a squeak in the rear suspension and offered a q Oil Change went as expected . No issues . Appointment was at 7:40 , Left at 10;05 . They did look at a squeak in the rear suspension and offered a quote . I guess the inspection took all the time . More

Very helpful Very pleasant experience - was informed about the cost before hand - Richard let me know Shirley Wojciak was helpful finding out when car is ready fo Very pleasant experience - was informed about the cost before hand - Richard let me know Shirley Wojciak was helpful finding out when car is ready for me- very friendly and pleasant person More

Review Have always been treated well by the service staff. Anytime I have ever needed a rental or a ride to and from a place they have always been accommoda Have always been treated well by the service staff. Anytime I have ever needed a rental or a ride to and from a place they have always been accommodating. More

They Really Do Give a xxxx. This was my 1st time there. They're the most caring bunch of people I've ever worked with! They really do work with you, not just talk about it. I rec This was my 1st time there. They're the most caring bunch of people I've ever worked with! They really do work with you, not just talk about it. I recommend them anytime! I'll certainly return when I need another vehicle. More

Awesome deal We have purchased a vehicle from Firkins before and because it was a rewarding experience we decided that we should return. But it wasn't only the dea We have purchased a vehicle from Firkins before and because it was a rewarding experience we decided that we should return. But it wasn't only the deal that drew us back but the service that followed. Joe Murray is the greatest! Anyway our return proved to be again rewarded. Everyone from sales to finance worked hard to please and pleased we definitely were. It will feel good to be back in the Firkins fold once more. More

No Surprises The attendant checked me in quickly, the advisor greeted me shortly thereafter, I had a great donut in the comfy lounge, my car was ready in an hour, The attendant checked me in quickly, the advisor greeted me shortly thereafter, I had a great donut in the comfy lounge, my car was ready in an hour, with no surprises. Good visit! More

Always a long wait. It always seems to take much longer to get through any service than it should. I don't think I've ever waited shorter than 90 minutes for a repair t It always seems to take much longer to get through any service than it should. I don't think I've ever waited shorter than 90 minutes for a repair that they said would take 30. This time, my car was ready for 20 minutes (I saw it out in the parking lot) and no one came to notify me. I had to get my service person's attention (which took another 10 minutes) to get the status. They may have the car done in a short time, but they don't make any effort to let you know, so you sit in the waiting room much too long. More

Recall work on my Jeep Wrangler Service advisor Ron is always welcoming and fast to shake your hand. Had to have a recall done for the Jeep and as usual the team at Firkins wrapped i Service advisor Ron is always welcoming and fast to shake your hand. Had to have a recall done for the Jeep and as usual the team at Firkins wrapped it up in no time and I was out the door to get back to my day ! The service is top notch here. More

problem still not fixed I have mixed feelings after my most recent visit to this dealership. I got lost trying to find my way there (the 'Uconnect' screen is not functioning) I have mixed feelings after my most recent visit to this dealership. I got lost trying to find my way there (the 'Uconnect' screen is not functioning) & Alan was very kind on the phone in directing me there. They still took my van in even though I was 10 minutes late for my appointment. They cleaned the visor that had been soiled with grease the last time I was there. Ken was very nice & made an extra effort to keep me informed, which I really appreciated. The downside is that after spending 4 1/2 hours in total, the problem still isn't fixed & I will have to take it back again. Very frustrating overall, but mitigated somewhat by very nice people in service department. More