Finnegan Chrysler Jeep Dodge Ram

Sevice Sucks Need my transmission check and was told I needed to make an appointment and needed to leave the van for two days because the service tech was backed u Need my transmission check and was told I needed to make an appointment and needed to leave the van for two days because the service tech was backed up for two days. I agreed to make the appointment but was told I would still need to leave the van for two days.........WHAT........SERVICE SUCKS and I will not return. More

Beware of Service Department and Sales Management We went to Finnegan's to purchase a new Dodge Durango Citadel. They had one just like we wanted... We worked out what I considered a fair deal for bo We went to Finnegan's to purchase a new Dodge Durango Citadel. They had one just like we wanted... We worked out what I considered a fair deal for both parties but we couldn't drive the car because one of the wheels had been taken off to put on another vehicle (we were told one of the owners messed up a wheel on another Durango). We came back the next night (Tuesday night) after work and were able to test drive the car... very first thing I noticed was the brake pedal went immediately 3/4 to the floor (which is unlike the Durango we drove the day before or the Challenger we bought from them last year). To make a long story short they had the Service manager then a service Technician drive the car. The Manager said it was ok... the Tech said only it stops the vehicle ok. They told me to take the Durango home and if by the next day we didn't want it they would find another for me. As we were leaving the dealership the car wouldn't shift out of first gear... I had to slow way down then shift to neutral then back to drive to get it to shift (it did it again the next day when taking the car back). They found another Durango like we wanted in Beaumont and said they would have it by Thursday or the latest Friday (this was Wednesday). After not getting a call on Thursday I called our salesman on Friday morning... he said they were still working on the transfer but the deal was done they just needed to do the paper work and should have the car delivered either that day or Saturday. Again didn't here anything all day and called Saturday morning and was told it can't happen on Saturday and they would get it on Monday or Tuesday. At this point I am frustrated at the dealership... from the Service department saying there wasn't anything wrong with the first Durango we wanted to buy to the management trying to push us into buying a bad car. I told the salesman that he would have to give us more discount on the car or we will just go somewhere else. I received a call back shortly from the Sales Manager... the gist of the conversation was no, they weren't going to discount the car any more and "I just need to be patient and I will get the car"... on top of that the manager stated that the holdup is that they hadn't worked out a deal on the transfer yet (the salesman told us on Thursday it had been done and only the paper work needed to be done). We immediately drove down and picked up our SUV we were trading in and left and went to Ryan Dodge in Sealy and bought a car. I will NEVER do business with Finnegan... We still have a Challenger and I will drive out of my way to somewhere else to get it serviced... I don't trust the service department at Finnegan's... or the sales department!! More

Beware read entire review We were recommended by a relative to contact salesman, Daniel and we were going to trade my wife's car for a '16 Traverse. Finnegan Dodge also owns th We were recommended by a relative to contact salesman, Daniel and we were going to trade my wife's car for a '16 Traverse. Finnegan Dodge also owns the Chevrolet dealership next door so I contacted Daniel to see if he could also sell Chevys and he said yes so we were going to be in Richmond for Thanksgiving, we live 300 miles away, went in fri. 11/27 made a deal on the Traverse and all was good. They also had a Ram that I liked and told Daniel I wouldn't have much time on sat. the 28th but if we could make a deal by phone then I would trade my truck for the Ram. He said he would put some numbers together and call me which he did and I sent him pictures of my truck and all the info. about it. after a couple of calls negotiating we made a deal and I went in to sign the papers and do the deal. Mark the finance guy handled everything very smoothly, and quickly, All was good until on tues. I got the papers out to get the v.i.n number for the insurance agent and noticed the selling price and the internet advertised price was a big difference and the number of payments for the length of the loan was 9 months more than I had agreed on. After several phone calls to Daniel finally got through, after the sale they are not very good about returning or answering calls, he told me he would check with Mark and find out what happened. A few calls later he tells me Mark is going to call me in about 20 mins. After another day or 2, I decide to do some research and find some reviews that are not so good and they have a pretty standard response from R. Bowman with his email link so I email him and text Daniel that I sent Bowman an email, within about 15 mins. I get a call from Mark in finance and told him about the mistakes on the contract and he tells me that I got a heck of a deal and they only made $200 on the deal and I had added credit life which when he told me the payment would be $3.00 a month more and extended bumper to bumper warranty would be $7.00 more for a total of $10.00 a month more but said nothing about the number of payments changing which if you put a calculator to it the numbers do not add up to 9 months of payments. He then told me there was no way they could have done the financing for the amount Daniel and I agreed on which to my surprise he told me it didn't matter what Daniel and his manager had agreed to that it was up to him. My biggest mistake was being in a hurry to get back to the family dinner and not reading over the entire loan contract, Mark never mentioned the number of monthly payments but made sure to tell to sign the place that says you can't sue them. This would normally set off a signal that something must be wrong with either the truck or the papers. But I was in a hurry and didn't catch it. Never did hear from R. Bowman but I did get a call from John Vaughn on 12/7 after I texted Daniel (because they weren't returning calls). John told me he would be off on 12/8 but would investigate what happened and call me mid morning 12/9. Called John and left a voice mail since he didn't call and it's 12/11 and still haven't heard from him or anyone else. Lesson learned never ever sign anything until you read every part of it. More

Thorough And Great Follow-Up Just purchased a 2015 Jeep Wrangler Rubicon Hard Rock 2 door from this dealership and was quite pleased with my salesperson, Greg Duvernay. Shopped f Just purchased a 2015 Jeep Wrangler Rubicon Hard Rock 2 door from this dealership and was quite pleased with my salesperson, Greg Duvernay. Shopped for the better part of 2 months and contacted Greg on several occasions. At no point did he get impatient or aggravated by my feet dragging. He worked hard to get the best price for the Jeep and for my trade in. At the point of sale worked with the finance manager, David Le, quite personable and worked to get me the best finance rate available. Overall, great experience! More

New vehicle purchase Drove four hours to see the folks at finnegan dodge. By far the best experience I have had with a dealership. Daniel my sales person answered any and Drove four hours to see the folks at finnegan dodge. By far the best experience I have had with a dealership. Daniel my sales person answered any and all questions I had. Was in and out in under two hours. Love my 2015 Charger would happily make the drive again. More

Ignore a 700+ score Go to an other jeep dodge dealership, I bought a new jeep Cherokee from an other place "Bayshore " this people at Finnegan didn't have a clue I was a Go to an other jeep dodge dealership, I bought a new jeep Cherokee from an other place "Bayshore " this people at Finnegan didn't have a clue I was a buyer, I almost beg them to sell me one,from salesman ,manager fin manager they where in la, la, land. More

2nd purchase from Finnegan Dodge This is my second RAM I have purchased from both Finnegan and Sales Rep Daniel Santos. No high pressure or gimmicks! Both times their prices have sur This is my second RAM I have purchased from both Finnegan and Sales Rep Daniel Santos. No high pressure or gimmicks! Both times their prices have surpassed other dealerships by $$$. Daniel is very courteous, respectful, and honest. That's why I sought him out again when considering another purchase. Finance personal (Tin Nguyen) is outstanding as well. If you do your homework/research throughly, you will end up purchasing from Daniel/Finnegan. BTW: their prices for oil changes are ridiculously low. More

Don't Go Here I bought a used Dodge Ram 1500 from them at a decent price, but after I paid and left with the truck is when I noticed a few problems. It was raining I bought a used Dodge Ram 1500 from them at a decent price, but after I paid and left with the truck is when I noticed a few problems. It was raining when I bought it and it masked the scratches and dents I found on the roof the next morning. The reason I noticed it was from the second story of the house looking down to admire my new truck. I didn't think I had to check the roof if they (supposedly) already inspected the vehicle, nor was it written in their inspection report. I also found a pool of water under the steering wheel and found the source to be coming from the roof. It was from one of the dents in the roof and drips along the electrical fuses/wires next to the cluster panel of gauges behind the steering wheel. I called the salesman numerous times, but he didn't return my calls. I took pictures and sent them to him, still nothing. I live in Corpus Christi and finally drove to the dealership to get some answers. I talked with the manager, he looked at the leaking roof, took my number again, said he could fix it, and I haven't heard anything from him in over two months. Also, the front end alignment was off and although I can't prove that they knew about it, I shouldn't be paying hundreds for an alignment after a couple months of use. 1) Scratched, Dented, Leaking Roof 2) Alignment issues 3) Zero communication 4) My time away from work to pay more money out of my pocket due to their lack of customer service. I wouldn't recommend a vehicle from them to anyone I care about or hated. More

GARBAGE This place is full of scam artist and defective inventory!!! I purchased a BMW 5 series and when I took it to BMW it needed $3000 worth of repair!!! I This place is full of scam artist and defective inventory!!! I purchased a BMW 5 series and when I took it to BMW it needed $3000 worth of repair!!! I took it back to Finnegan and they told me to F OFF!! DO NOT DEAL WITH THESE CROOKS!!! More

Complete lack of service!!! Be forewarned, after you buy a car from Finnegan good luck getting ANYTHING fixed! I have made countless phone calls, sent e-mails and submitted requ Be forewarned, after you buy a car from Finnegan good luck getting ANYTHING fixed! I have made countless phone calls, sent e-mails and submitted requests online in an attempt to get a service appointment with Finnegan over the past 5-6 months. I have left messages with someone named Javier who I have spoken with EVERY single time I have called. He has put me on the waiting list for a loaner car since the seat repairs will require me to leave my car for several days. He has then conveniently forgotten that I was on the waiting list for a loaner car. The last time I called, which was a couple of weeks ago, he claims to have NO KNOWLEDGE of a waiting list for loaner cars and promised to have a manager (Gloria) call me as soon as possible. To date I have received no reply from anyone at Finnegan to my requests for a service appointment! I purchased this vehicle new in Oct 2013 and as of Sept 2014: 1. My drivers seat has been broken for five (5) months. It has now begun to make an ominous clicking noise and acts as though it is going to re-adjust itself while you are driving. 2. My radio has been broken for over six (6) months. It began randomly deleting preset channels and loosing contact with any external media connections. The Satellite service quit working completely three (3) months ago. 3. I have a recall notice that I have been trying to get addressed for over two (2) months. More