Finnegan Chrysler Jeep Dodge Ram
Rosenberg, TX
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Friendly and fast service. Really appreciate the Uber service, which was very helpful. Having my truck washed was an added bonus. Really appreciate the Uber service, which was very helpful. Having my truck washed was an added bonus. More
Went for an oil change, they said an hour and a half, so we waited for the vehicle. 2 hours and 40 minutes into the wait time the service advisor came and told us that the bolt was stripped and that they we we waited for the vehicle. 2 hours and 40 minutes into the wait time the service advisor came and told us that the bolt was stripped and that they were going to cover it because my last oil change was there. And it shouldn’t take much longer well 3 hours of waiting I just told her to give my car. Mind you we got there at 10am for our appointment and left a little after one. I guess they cooked for the dealership there because all the technicians were coming out to get there plates. And we just kept waiting and waiting. Never going back!! You would think going to a dealership and paying extra for their service at least they would treat the customers right. Especially after they stripped my bolt and didn’t even replace it the last time I was there. Unacceptable!! More
A family friend had recently purchased a vehicle from Finnegan’s and had a good experience. So, I made Finnegan’s my first stop after a little web research. As soon as I entered the facility everyone was Finnegan’s and had a good experience. So, I made Finnegan’s my first stop after a little web research. As soon as I entered the facility everyone was extremely friendly and helpful. As a handicapped person sometimes people overlook you or pass you by but there were plenty of people willing to offer help. The process of purchasing the vehicle I had in mind was very streamlined and efficient. At no point did I feel overwhelmed; Sammy made me feel like the ball was in my court and they were willing to make the purchase work for both of us. More
Just a horrible service department. Kept lying to me when it would be ready. "We have 2 senior techs working on it"....for 3 weeks. I went unannounced and found my engine still in pa Kept lying to me when it would be ready. "We have 2 senior techs working on it"....for 3 weeks. I went unannounced and found my engine still in parts days later. I lost $5000 on buying a new purchase( Acura) with this trade in. No one is in charge here. Old school set up...I need to talk to my manager. No, manager needs to grab a set and meet with customer. As in "scent with a woman" movie....I'd take a flame thrower to this place. My opinion as an Engineer I could run this place better and I know nothing with sales. I know how to meet with people and be honest. Do away with those stupid glass walls with a "pit boss" in charge. My Acura dealership was awesome with buyers....This Jeep place is so behind times ands needs to change. More
My car suddenly would not start on a Friday that I needed it the most due to a family emergency so I had it towed in into the dealership. Micheal was the resource with information on my car and for the entir it the most due to a family emergency so I had it towed in into the dealership. Micheal was the resource with information on my car and for the entire time, he was professional, patient and honest in providing me updates. In the end, he was able to get my car in line for diagnosis, and the main issue was fixed on time for me to pick it up before the office closed for the weekend. More
All the staff were amazing, everyone was helpful treated me like family, they weren’t pushy to sell a car they let me take my time and see what I liked. From this point on they have my business. I would rec me like family, they weren’t pushy to sell a car they let me take my time and see what I liked. From this point on they have my business. I would recommend anyone this dealer they are Amazing it was worth the drive. More
I went in for an oil change and a wheel alignment. I got more than I expected. They did a complete check up on my vehicle, washed it and vacuumed the interior and also looked and found out there wS a I got more than I expected. They did a complete check up on my vehicle, washed it and vacuumed the interior and also looked and found out there wS a recall on the radio so they did the recall work. I was very satisfied. More