Findlay Volkswagen Henderson

Average Purchased a 2015 vehicle . Many issues with your people but not the car . First, Car keys, there was only one key fob and when I asked for a seco Purchased a 2015 vehicle . Many issues with your people but not the car . First, Car keys, there was only one key fob and when I asked for a second key I was told that they would call the previous owner to see if they still had it . I had to insist that a second key be provided even if it meant that the dealership had to order one otherwise it was a dealbreaker . I didn't appreciate having to play hardball to get a second key. What professional dealership sells cars with only one key ? Second issue , I was called by the dealership to let me know that the Green slip sales record was available so I could go register the car at the DMV . So I went to the dealership and picked up the paperwork and went to the DMV and waited five hours for my turn to register the car only to be told by the DMV agent that the dealership failed to smog the vehicle and therefore could not be registered . I lost my place in line then . I then had to drive my car home and make arrangements to get the Fiat from my daughter and then drive it back to the dealership to get a smog test and then go back to the DMV and wait in line again to register the vehicle . What professional dealership sells a car without getting the smog properly done first ? These two issues shows that this dealership has a number of amateurs running the place. Also despite the promises to have me a second key by now to the car that I bought there is still no Second key available from the dealership . Good thing I insisted to get the promise of the second key in writing . I guess I guess I'll have to spend even more of my valuable time chasing the key down after the DMV smog debacle . Just one other thing now that I'm thinking about it . Some dummy at the dealership screwed into the front bumper of the vehicle a Finley voltswagon plate and it was crooked so not only did the dealership not use a proper plate mount the person that applied the dealership Front plate put it on crooked so the existing screw holes cannot be used unless you want to have a license plate that is off by at least 3/4 to an inch from one side to the other . The car was not set up for a front plate as the small car's grill needs all the aeration rather than a front license plate . A total screwup . I was in the market for an atlas but after this experience I went to the local Ford dealership and bought an Explorer. More

Great People Great Car This is not your average Auto dealership. The whole place is full of really good people who enjoy thier job and do thier jobs well. Thanks for all of This is not your average Auto dealership. The whole place is full of really good people who enjoy thier job and do thier jobs well. Thanks for all of your honesty and work to win my business. More

Great buying experience with Darrell Hetke!!! If you want a no pressure car buying experience, ask for Darrell Hetke! He wasn't too pushy, he made us feel comfortable. Although we were at the deal If you want a no pressure car buying experience, ask for Darrell Hetke! He wasn't too pushy, he made us feel comfortable. Although we were at the dealership for a long time, he made the wait worthwhile. Thank you 😊 More

Awesome! The sales staff was great! They really went above and beyond! This dealership is top-notch, I will definitely do my business with them, aside from ano The sales staff was great! They really went above and beyond! This dealership is top-notch, I will definitely do my business with them, aside from another local VW dealership that doesn't seem to care at all about their customers! More

I've bought and serviced 4 Volkswgen's over the past 6 years at Findlay Volkswagen and have had only GREAT experiences. I always feel like I'm being treated fairly and all the service work is done on time years at Findlay Volkswagen and have had only GREAT experiences. I always feel like I'm being treated fairly and all the service work is done on time, every time. They are simply the classiest dealer in town! More

This is the first time I bought a car without the salesman trying to sell me a car by being shady. I never thought buying a car would be be painless--Thanks Chris We went in late evening and the pri salesman trying to sell me a car by being shady. I never thought buying a car would be be painless--Thanks Chris We went in late evening and the price given at the sit down was the TMV for the car which was shocking most dealers try to start maybe 500 below MSRP and wok from there. More

Great personality, friendly people. They made me feel confortable as a female buying her first car. The price of my Jetta seemed fair. confortable as a female buying her first car. The price of my Jetta seemed fair. More

I have have bought 2 vehicles from this dealer and both times it was outstanding.have been for service also and each time they took care of the problem and fixed it right the first time times it was outstanding.have been for service also and each time they took care of the problem and fixed it right the first time More

Where do I begin? They ruined my car while I was signing the papers. They made a mess of my spotless car when I brought it in for service and never made an attempt to clean the interior. They have a bad att the papers. They made a mess of my spotless car when I brought it in for service and never made an attempt to clean the interior. They have a bad attitude and they treat me like dirt for no good reason. My experience with this dealer has been very bad overall. I'm not impressed in the least and my next VW will be from outside Las Vegas. I'd rather give my money to someone that appreciates it and respects their customers. Jerks. More

They have done nothing but mess up my car from day one. They have crappy attitude and they don't even know how to fix a Volkswagen properly. I'm really disappointed with their Sales and Service. Findlay Vo They have crappy attitude and they don't even know how to fix a Volkswagen properly. I'm really disappointed with their Sales and Service. Findlay Volkswagen in Handerson Nevada is very shady and inept. More