Findlay Volkswagen Henderson

There service people dont know what there doing.i had my car talen to them so they could do a diagnosis test.they told me that i need a new tranmission.and a bunch of other crap.so basically 10 grand in wor car talen to them so they could do a diagnosis test.they told me that i need a new tranmission.and a bunch of other crap.so basically 10 grand in work.... Well come to find out my car was low on tranmission fluid.....and guess what my car runs and didnt need a new tranmission. Thanks volkswagen you truly like to try and rip people off. More

We just picked up our ID.4. It was a long wait for it to come from Germany, but once it arrived in Henderson, things went quickly and smoothly. Based on prior experiences when buying a car, I was apprehensi come from Germany, but once it arrived in Henderson, things went quickly and smoothly. Based on prior experiences when buying a car, I was apprehensive about starting this purchase. I quickly realized this time it was not gonna be painful. Ryan is a friendly professional, no bull crap whatsoever. The entire time was positive experience with Ryan, and the other employees we interacted with. When first attempting to charge the car at Electrify America, I ran into a problem, so I texted Ryan about it. His quick response provided a much appreciated solution, since I was dying in the 100 F heat. Thank you for everything, Ryan. More

We had one of the Most amazing experiences during our purchase with Ryan, Johnny and Clete! They were very professional, knowledgeable and most importantly transparent and honest. purchase with Ryan, Johnny and Clete! They were very professional, knowledgeable and most importantly transparent and honest. More

Great Service Team! Evelyn V. is fantastic! She really listens and was very considerate of my situation, I have also been assisted by Justin and Robert in the past and they are wonderful. Keep up the gr listens and was very considerate of my situation, I have also been assisted by Justin and Robert in the past and they are wonderful. Keep up the great customer experience Findlay VW! More

As always.... a wonderful experience! I dropped off my car night before got a call first thing in the am with a quote on services recommended, and work was completed before I even needed my car in the mor car night before got a call first thing in the am with a quote on services recommended, and work was completed before I even needed my car in the morning:) They’re friendly and always considerate of my possible needs and concerns, such as my time and $$! More

Multiple trips to the service department because they can't fix things right the first time. When talking to the service manager he makes empty promises. Service advisers make up maintenance that you nee can't fix things right the first time. When talking to the service manager he makes empty promises. Service advisers make up maintenance that you need even though it was just done. More

Buying a car is never been easy. But Caroline from Findlay Volkswagen Valley Auto Mall made it as painless as possible. The employees are friendly and helpful. It was great experience Findlay Volkswagen Valley Auto Mall made it as painless as possible. The employees are friendly and helpful. It was great experience More

Unsatsifactory Service Department The service department at Findlay Volkswagen in Henderson is questionable. Took my car in for routine service and came out with a couple thousand dol The service department at Findlay Volkswagen in Henderson is questionable. Took my car in for routine service and came out with a couple thousand dollar bill. I feel that the service department was misleading on the needed repairs and had me over a barrel since my car was disassembled in the service department with no other option but to fix it. After this horrendous experience I am hesitant to deal with any of the Findlay auto dealerships (service or purchase). More

Simple Honest Transaction I ran a Ford dealer in NJ for years and was very skittish about buying any vehicle in Las Vegas. It is the land that time forgot with false advertisin I ran a Ford dealer in NJ for years and was very skittish about buying any vehicle in Las Vegas. It is the land that time forgot with false advertising, fake stupid add ons that are pure profit and nothing more, and of no benefit to the consumer. Also will not do business with any dealer that still employs a system called four square and the salesman is nothing more than a greeter because he has to run to the desk/tower for everything and anything. Illegal in other states but not here. However Findlay VW proved to be of the highest integrity. No greeter closer system, no fake add ons, and the price I offered for the car was honored. Car was perfect and cleaned perfectly and the car fax was legitimate. And no F&I department where they try to sell you more junk you have no interest in wanting !! My salesman did it all from start to finish except for the final paperwork which a wonderful secretary completed. Tom is fantastic, honest and devoted to his clients. Rare any more especially in Las Vegas. Avoid lots of grief and stay out of the crazy places like Towbin, Chapman, Jim Marsh and just head to Findlay VW. Honest and old fashioned. Very refreshing especially to a 35 year automobile man. More

Misrepresented the facts about the used car I purchased a used vehicle that I was told had no accidents, well 2 months later I went to Car Max to trade the SUV for a car since the SUV was horrib I purchased a used vehicle that I was told had no accidents, well 2 months later I went to Car Max to trade the SUV for a car since the SUV was horrible in gas mileage. Well, I was so shocked went they came back with the vehicle history, vehicle had been in an accident before, they show me the print out and the parts that were replaced on that vehicle accident. At the dealer I was told and given a Carfax report not showing any history of accidents. Further, I was told that my vehicle went thru 100+ Dealer Inspection process includes that included: Checking engine performance for starting issues, knocking, and vibration Checking transmission for performance malfunction or noise Testing brakes for proper function, stopping distance, and vibration Steering tests for noise, effort, vibration, and pulling Recommended or required maintenance updates points of inspection and there were no accident signs. Well I was stupid for trusting car salesman to tell me the truth. I paid $13,890 for my sub, so I expected to get back on trade least 50% back, oh no Car Max offered me $4,000 and another local dealer did better than Car Max $4,900. I returned to Findlay Volkswagen and asked if they can help me by taken the car back in trading for another vehicle, well they told me sorry but that they won't be able to help me. I was scammed by Findlay Volkswagen, they were very dishonest with me, they hidden the facts about the trouble with my Vehicle, they filled the transmission with heavy transmission oil so they I won't notice the problem which by the way CarMax was able to point out the problem to me. Oh, again I went to see the dealer about the presale inspection that they bragged, why they fail to see the transmission problem with this SUV, I went back to Findlay Volkswagen to get service under the extended warranty I purchased from Findlay Volkswagen but I was told also they won't be able to help me with transmission problem and was told to go to another dealer service dept. All the promises they had made to me about buying a piece of mind was untruth, I soon as need it service they started giving me the run around. Finance department made me some promises that any problem with SUV would be taken care at their service department and turn out to be untruth also. So, again I was send on my way to another dealer, after paying some much for an extended warranty that supposed to take care any problems without the hassle of traveling around looking for someone else to fix the problem. Beware buying a used car from this dealer and don't believe these guys telling you the truth, hopefully your more educated about buying a car than I was. Read their feedbacks from customer coming back to the Service department and ask yourself are these guys are the ones you want working on your vehicle? Pray to God before you do business at Findlay Volkswagen. More