Findlay Toyota - Service Center

I just want to congratulate the management team who made the decision to bring Tommy Rayl’s onboard as the service manager. I met him recently while having my car serviced for a problem with my air conditio the decision to bring Tommy Rayl’s onboard as the service manager. I met him recently while having my car serviced for a problem with my air conditioner. There was a service contract involved so I was there for awhile. I was able to watch Tommy interface not only with me, but also with other customers and his staff. He has the gift of empathy, that is he is able to see a situation from the other person’s viewpoint and that’s what makes for an excellent manager. The other person I wish to comment on is Greg Hanuscin who is very friendly and professional. My previous service advisor had left, and if it would have been something other then the air conditioner, I may have gotten service elsewhere. Between Tommy and Greg, I feel very confident in bringing my care there even for an oil change. Customer service is the number 1 thing that not only brings a customer back, but he/she will tell their friends, so again, congratulations on the service team!! James Jackson 914-7755 More

The service department at Findlay is great! I am happy with the customer service, quality of work, and the speed they are able to get it done. My wife and I both drive Toyota's and it always helps when yo with the customer service, quality of work, and the speed they are able to get it done. My wife and I both drive Toyota's and it always helps when you have a good dealer to take it to when it's time for the scheduled maintenance. I recently brought in my wife's 2010 Rav4 to get the oil changed and to also have warranty work done. Although they didn't have the part that needed to be replaced on hand, they were able to order it and I was surprised at how fast the item came in. Now the window weather strip works like it's supposed to. Thanks Findlay Toyota. See you in another 3k-5k miles. More

The service department at Findlay Toyota is by far the worst Toyota dealership I have ever experienced. The dealership advertises that they have over 100 service bays - but they only have about 10 mechani worst Toyota dealership I have ever experienced. The dealership advertises that they have over 100 service bays - but they only have about 10 mechanics working those bays. They also have spots for 10 service consultants - but rarely have more than 2 working. Appointments are done terribly. The schedulers will give everyone an appointment between 7am and 9am. There are no afternoon appointments. However, even though you have one of those early morning appointments, the service department just lines up your car to wait until the afternoon before anyone actually services it. The typical appointment is to leave your car for a minimum of half a day and usually to leave the car all day. I have even had oil change appointments where you have to leave your car a half day. It is incredibly annoying because every time you complain to someone at the service department they make it out to be a special circumstance that they are just so overwhelmed that day. Unfortunately, it is like that every time. The prices are higher than any other dealer I have seen. They charge $74 for a standard oil change. The other services are priced outrageously high as well. More