Findlay Toyota - Service Center

Brandon Grade is awesome. He genuinely cares about making sure you are aware of what needs to be done and addressing any questions or concerns. My service was completed in a t He genuinely cares about making sure you are aware of what needs to be done and addressing any questions or concerns. My service was completed in a timely manner and at the cost that was quoted to me by Brandon. I can’t say enough good things about him and it’s top notch service like this that keeps me coming back to Findlay Toyota for more than 20 years. More

John Barr at Findlay Toyota in Henderson isn't what he advertises to be after all. We honestly thought highly of him after seeing so many years worth's of commercial advertising and even being being featu advertises to be after all. We honestly thought highly of him after seeing so many years worth's of commercial advertising and even being being featured on Fox 5 helping with donations for the community. We really thought if anyone could help us he would. Unfortunately we were dead wrong. I went up there seeking his help seeing how I was screwed over very badly from David Wilson's Toyota on East Sahara. They got me distracted and made sure I never saw the true price they were charging me for what was supposed to be a new car that turn out to be a demo slash used car and charged me double then what a person would pay for a new car. Everything they gave me was put on a usb chip instead of actual paperwork. Seeking John's help we were hoping he could he could find a way to help make a bit better. I explained our whole situation to him and... well instead of him helping us he referred us to Rick Glenn who at the time seemed eager and willing to help. But another manager intervened named payam hamzehi. Apparently him and Rick Glenn share the same position so rick even though wanting to know more and help was brushed to the side. Now it's all mr. Payam. The best mr. Payam wanted to do was practically wanting to screw me over even more. I was given 2 options. He decided option A, how about let increase my amount owed from 33k to 48k and monthly payments from 600 to 700 a month and he'll swap out my Toyota Corolla to a Toyota Camry. Yeah... like that's a real help. Then there's option B. You pay upfront 11k cash and we'll swap out your Toyota Corolla you have now with a new Toyota Corolla fresh from the factory, but you'll have to be put on a waiting list. Your payment will go down a bit and you'll have a new car! Yeah... how is that any different from just me making an 11k payment from what I owe now? So all in all. John Barr who we thought would help us, does not live up to the representation he shows. He'll send you to what was supposed to be a person that'll help you who was Rick Glenn but you'll just cut off and screwed over again by good old payam hamzehi. Thanks for nothing guys. Good to know you really give a dam about us hard working law abiding citizens. NOT!! More

As I approach this dealership, I am always greeted with courtesy & respect. My service is always performed in a professional timely manner. Could not be happier at a different dealership. I highly recommen courtesy & respect. My service is always performed in a professional timely manner. Could not be happier at a different dealership. I highly recommend Findlay Toyota for all your automotive needs. More

Great service! Matt Stanley goes above and beyond! He took care of our vehicle as if it was his own! Thank You, Matt! Matt Stanley goes above and beyond! He took care of our vehicle as if it was his own! Thank You, Matt! More

Service was great as always, the service adviser Vince was very nice and knowledgeable, the car was ready at the specified time, my overall experience was positive was very nice and knowledgeable, the car was ready at the specified time, my overall experience was positive More

Bought my Highlander new three years ago and get every service done there. Best vehicle I’ve ever owned, and I’ve been driving 50 years! Service is very professional, staff courteous with great communicat service done there. Best vehicle I’ve ever owned, and I’ve been driving 50 years! Service is very professional, staff courteous with great communication, and beautiful facility and location. When calling, a human answers! My car is well cared for, and I believe the cost is reasonable. I can’t even think of anything they need to improve on. Please keep up the great customer focused service. This customer really appreciates your attention to detail. More

Took my RAV4 in for service. It was finished in a hour and a half. Jordan reviewed the results in detail and gave me recommendations for the next visit. He was very courteous It was finished in a hour and a half. Jordan reviewed the results in detail and gave me recommendations for the next visit. He was very courteous and professional More

Always a great service experience, Phill was very fast and efficient. Wait time was under 2 hours. and efficient. Wait time was under 2 hours. More

Service advisor was Xavier Walker. He provided me with a video of my service with an issue I was disputing. He was helpful with explaining the issue. Kudos to mechanic who fixed my car He provided me with a video of my service with an issue I was disputing. He was helpful with explaining the issue. Kudos to mechanic who fixed my car as well. More

Richard Castillo, a service consultant, is my guy! He's very professional, respectful, and kind. This guy needs a raise, but keep him in the service department because I don't want to work with anyo He's very professional, respectful, and kind. This guy needs a raise, but keep him in the service department because I don't want to work with anyone else. He listened to me and acted on what he said. More