Findlay Toyota

I just want to congratulate the management team who made the decision to bring Tommy Rayl’s onboard as the service manager. I met him recently while having my car serviced for a problem with my air conditio the decision to bring Tommy Rayl’s onboard as the service manager. I met him recently while having my car serviced for a problem with my air conditioner. There was a service contract involved so I was there for awhile. I was able to watch Tommy interface not only with me, but also with other customers and his staff. He has the gift of empathy, that is he is able to see a situation from the other person’s viewpoint and that’s what makes for an excellent manager. The other person I wish to comment on is Greg Hanuscin who is very friendly and professional. My previous service advisor had left, and if it would have been something other then the air conditioner, I may have gotten service elsewhere. Between Tommy and Greg, I feel very confident in bringing my care there even for an oil change. Customer service is the number 1 thing that not only brings a customer back, but he/she will tell their friends, so again, congratulations on the service team!! James Jackson 914-7755 More

The service department at Findlay is great! I am happy with the customer service, quality of work, and the speed they are able to get it done. My wife and I both drive Toyota's and it always helps when yo with the customer service, quality of work, and the speed they are able to get it done. My wife and I both drive Toyota's and it always helps when you have a good dealer to take it to when it's time for the scheduled maintenance. I recently brought in my wife's 2010 Rav4 to get the oil changed and to also have warranty work done. Although they didn't have the part that needed to be replaced on hand, they were able to order it and I was surprised at how fast the item came in. Now the window weather strip works like it's supposed to. Thanks Findlay Toyota. See you in another 3k-5k miles. More

We went to the local toyota to trade in our old car for a new one. Rafael was very attentive and told us everything about the process and gave us time to look at the new car. When the new car came out of the new one. Rafael was very attentive and told us everything about the process and gave us time to look at the new car. When the new car came out of the lot Rafael told about every little detail even that the i-pod can be pluged in. More

Rick and Darryl went above and beyond to help my wife and I out on our Scion purchase. They even drove the contract to our house so we could sign it and took our trade with him. We loved our experience at I out on our Scion purchase. They even drove the contract to our house so we could sign it and took our trade with him. We loved our experience at Findlay Toyota and would buy another car from them any day! Kenn and Debbie More

I put down a $500 deposit on a 2010 Toyota Tacoma to hold the vehicle for an agreed upon price. 5 days later, the dealer said they had an offer for $1000 more than what I paid and said if I didn't fork out $ the vehicle for an agreed upon price. 5 days later, the dealer said they had an offer for $1000 more than what I paid and said if I didn't fork out $1000 more dollars they were selling it to the other buyer. In other words, the deposit to "hold the car" was a complete lie. I highly recommend the salesman I worked with: Robert Anderson. He fought to get the manager to stick with the original agreement and was overruled. It's too bad he works for unethical management. Despite my recommender of Robert, I would recommend not dealing with this dealer, period. Even if they offer you a better discount, unless you have a purchase agreement signed on the spot, a deposit means nothing to them. Any dealer that doesn't realize that reneging on an agreement with a customer costs way more in the long run than $1000 is a dealer that will not succeed in a marketplace where online customer reviews are more important advertising than any ads they could possibly put out themselves. More

Customer dis-service is more like it. All very friendly until after you've paid for the car, then they are not willing to fess up to their mistakes or even fix them properly. I wouldn't trust them to wash until after you've paid for the car, then they are not willing to fess up to their mistakes or even fix them properly. I wouldn't trust them to wash my car properly (which they also neglected to do after they got it filthy). More

The service department at Findlay Toyota is by far the worst Toyota dealership I have ever experienced. The dealership advertises that they have over 100 service bays - but they only have about 10 mechani worst Toyota dealership I have ever experienced. The dealership advertises that they have over 100 service bays - but they only have about 10 mechanics working those bays. They also have spots for 10 service consultants - but rarely have more than 2 working. Appointments are done terribly. The schedulers will give everyone an appointment between 7am and 9am. There are no afternoon appointments. However, even though you have one of those early morning appointments, the service department just lines up your car to wait until the afternoon before anyone actually services it. The typical appointment is to leave your car for a minimum of half a day and usually to leave the car all day. I have even had oil change appointments where you have to leave your car a half day. It is incredibly annoying because every time you complain to someone at the service department they make it out to be a special circumstance that they are just so overwhelmed that day. Unfortunately, it is like that every time. The prices are higher than any other dealer I have seen. They charge $74 for a standard oil change. The other services are priced outrageously high as well. More

Worst car dealer by far. I went to this dealer to buy a 2007 Prius. I filled in the form to get my trade-in appraised. After a long wait the salesman comes back with Brock. Right fromWorst car dealer by fa 2007 Prius. I filled in the form to get my trade-in appraised. After a long wait the salesman comes back with Brock. Right fromWorst car dealer by far. I went to this dealer to buy a 2007 Prius today. I had already done plenty of research about Prius, models, options, prices, etc. (on kbb.com). I filled in the form to get my trade-in appraised. After a long wait the salesman comes back with Brock, the Sales Manager. Right from the start Brock's behavior is indicative of things to come. He comes by to me, doesn't greet me or say anything. I greet him 'How are you doing?'. He is curt. The whole point of my long wait at the dealership was to find out if I am going to get a trade-in value for my car that was reasonable. That would enable me to go further with my new Prius purchase. I ask him what price did the dealer's appraiser said it's worth to them. He is combative and rude during every minute of this conversation. Instead of telling me what he can offer for the trade-in, he (Brock) asks me what price I had in mind for my trade-in. After several more minutes of conversing with this abrasive guy, I knew I was wasting my time at Finlay Auto dealership. Bottonline -> Findlay dealerships = Worst auto dealer in Las Vegas metro. the start More

One of the worst visits to a car dealership I have ever encountered was at Findlay Toyota in Henderson, Nevada. I was interested in purchasing a new vehicle and wanted to test drive a car. I patiently ap encountered was at Findlay Toyota in Henderson, Nevada. I was interested in purchasing a new vehicle and wanted to test drive a car. I patiently approached three different sales representatives during my visit. All three of them kept making me wait. They seemed to have forgotten about me because I witnessed two of the salesmen that I talked with proceed to help customers that came in after I did. Initially I understood that the dealership was busy. But to be brushed off by three of their staff members was just uncalled for. Being annoyed by the situation, I spoke with a manager to let him know what happened. His first comment was that he is a little busy and will be with me in a moment. That ended it for me right there. Apparently these people are not interested in my business because they are too busy helping others. I was really confused and angered by this. The whole experience was just awful. I left and drove all the way across town to another Toyota dealership. Thankfully they appreciated my visit and I will be purchasing my new car from them. More