Findlay Toyota

Bought our Prius last year from Findley and couldn't be more disappointed with them. It took me a year to realize this because I just purchased a new car from Fletcher Jones Toyota. Let me warn you that Fi more disappointed with them. It took me a year to realize this because I just purchased a new car from Fletcher Jones Toyota. Let me warn you that Findley will nickle and dime you to death. They charge a $300 VTR fee on top of their $400 doc fee. VTR is a garbage fee! Should have brought my black magic marker. The insurance they offer for 7 years is so over priced that we paid $2200 for the Prius because the finance manager, ex-professional baseball player Ludwick, says the battery alone will cost $2500 if it dies out. Fletcher charges anywhere from $1000-1200, When I needed a new tire for a hazard repair, they said the tire was out of stock and I would have to wait 3-4 months because of back orders. I would have to drive around with a donut tire that long ? Went to a local tire store that stocked them and bought two new tires and tolded Findley off ! Called Findley to have my 15,000 service and they wanted to charge me $85 ? What happened to the two year service is free that they offered. Took our Prius to another Toyota dealership and they said, No problem, it's free with us! I'm staying with Fletcher Toyota from now on. More

I have a 2006 Prius, which I bought at Findlay and have been taking it there for regular service every 5000 miles since I purchased it, a total of 10 services. 8 out of the 10 times, they overfilled the o been taking it there for regular service every 5000 miles since I purchased it, a total of 10 services. 8 out of the 10 times, they overfilled the oil. Each time I would request that they not overfill the oil and almost each time, they would have to drain a little oil because it was overfilled. I have prepaid maintenance, which I thought went to 55,000 miles. I hadn't noticed there was an expiration date, and was never told there was an expiration until the policy expired. The last time I took it to Findlay, the service advisor, who saw I was using a prepaid coupon said it was not due for an oil change. I corrected him, and he acknowledged his mistake. When he saw the date on the coupon, he said it had expired. It happened that I had brought it in for the previous service a few days before the expiration and I was never reminded. My fault, of course, but they could have helped me with a heads-up. I asked for the service manager, and asked him what they could do,. He said they could do an oil change for $59. That is all the car needed. I had just had the tires rotated. It seemed excessive and they told me sorry, it was $59.00. I took the car home and called Fletcher-Jones Toyota who said they charge around 49 for the same service and that they would cut the price in half to get our business for our first oil change there. I made an appointment, and went in. They greeted me, were very nice, and the charge was under $25.00. I will be taking my business to Fletcher Jones. More

They get you hooked on a vehicle tell you have lots and then when your ready to buy all they have is more expensive options then when your ready to buy all they have is more expensive options More

Fast and friendly,got the price over the phone,Ron Glenn was top notch,explained everything,no surprises,will recommend to our friends.thanks again,we are very happy with you. was top notch,explained everything,no surprises,will recommend to our friends.thanks again,we are very happy with you. More

Never trust a salesman. He will lure you into buying whether you say numerous times, “No, I’m not ready to buy now.” I had an aweful experience Dec 22, 2011 with a salesman (Richard Kaye) from dealershi whether you say numerous times, “No, I’m not ready to buy now.” I had an aweful experience Dec 22, 2011 with a salesman (Richard Kaye) from dealership Findlay Toyota, 7733 Eastern Ave, Henderson, NV. How it got started, I end up getting a flier from home, stating ‘test drive our vehicles and you’ll get two free movie tickets.’ From the beginning I told him what I wanted was to test drive one of the Toyotas as I heard it was good vehicle and that I am not planning to buy that night. We spent 4-5 hours (between 5pm-10pm) as I said couple of times to him, “no, I am not ready now to buy” as I started to get up and walk away, he wouldn’t take ‘no’ for an answer and he tried so desperately to sell me one of their vehicles knowing already I was vulnerable and gullible about buying vehicles. Also, I told him I was a retired veteran. I said you sound like you won’t get your commission if I don’t buy a vehicle and he said ‘no, it wouldn’t matter I get commission or not’ but then he contradicts what he desperately try to get lured into buying it anyway. He took advantage of that situation I was under and of my being not knowledgeable about buying vehicles and being a vet; and I felt I was pressured, under the gun, as he was getting agitated that I wasn’t giving him the answer he wanted to hear. I was feeling uncomfortable about this during and to the end of the sale. He said, ‘ if I didn’t buy this vehicle, the price will not be today’s price and the trade in vehicle would depreciate value due to the issues that was developing in that vehicle.’ Then, he promised me verbally to throw in couple of gas purchases, work on getting copy of another car keys, check with customer on alarm sensitivity if it can be lowered or not, and also the back passenger side door, there is a minor dent I saw day after during daylight. On the day of purchase, I asked Richard Kaye if he could put the gas offers and other promises in writing and till third attempt to ask, he said, just call me on my cell, I’ll hook you up because you’re my neighbor.’ The next day or so, I found out through another department in same building there is such thing as ‘I Owe’ form that the salesman could have provided to me same day or night of purchase and it was never given to me. So the front desk, Greg Hadges, was great in assisting me to make sure my needs were met, especially the head manager kept his word. Also, the salesman said the 2008 Toyota Yaris has seven year warranty and he stated that 2-3 times throughout his sales pitch, little did I think that it was already depreciated of four years already, which he expressed that it really has now three years warranty that’s why they were trying to sell me, during signing an additional $845 seven year warranty . I felt like after, like putting a gun to my head, as agitated as he was getting, if I didn’t say yes, I’d get in trouble if not requested by the dealership where morally/ethically I would commit and felt I had to say, “yes, I will buy this vehicle.” This is one of the worst experience I’ve had in decades of a dealership to make you feel you had to buy this or being enticed or coerced to purchase a vehicle. I shouldn’t ever have to gone through this or felt this aweful when looking at vehicles. I felt he crossed the line of his sales pitch and he should have stopped the second ‘no’ and he didn’t that he seemed desperate to make his sale from me. I don’t want to have anyone else to go through this, especially a female presently by herself mainly not knowing much about vehicles and purchasing them. I understand that if a salesman doesn’t make his quota in a week or so, they get let go, they shouldn’t make a person feel guilty or pressure under the gun if they say ‘no’ then no, means no, not yes or maybe. More

I just want to congratulate the management team who made the decision to bring Tommy Rayl’s onboard as the service manager. I met him recently while having my car serviced for a problem with my air conditio the decision to bring Tommy Rayl’s onboard as the service manager. I met him recently while having my car serviced for a problem with my air conditioner. There was a service contract involved so I was there for awhile. I was able to watch Tommy interface not only with me, but also with other customers and his staff. He has the gift of empathy, that is he is able to see a situation from the other person’s viewpoint and that’s what makes for an excellent manager. The other person I wish to comment on is Greg Hanuscin who is very friendly and professional. My previous service advisor had left, and if it would have been something other then the air conditioner, I may have gotten service elsewhere. Between Tommy and Greg, I feel very confident in bringing my care there even for an oil change. Customer service is the number 1 thing that not only brings a customer back, but he/she will tell their friends, so again, congratulations on the service team!! James Jackson 914-7755 More

The service department at Findlay is great! I am happy with the customer service, quality of work, and the speed they are able to get it done. My wife and I both drive Toyota's and it always helps when yo with the customer service, quality of work, and the speed they are able to get it done. My wife and I both drive Toyota's and it always helps when you have a good dealer to take it to when it's time for the scheduled maintenance. I recently brought in my wife's 2010 Rav4 to get the oil changed and to also have warranty work done. Although they didn't have the part that needed to be replaced on hand, they were able to order it and I was surprised at how fast the item came in. Now the window weather strip works like it's supposed to. Thanks Findlay Toyota. See you in another 3k-5k miles. More

We went to the local toyota to trade in our old car for a new one. Rafael was very attentive and told us everything about the process and gave us time to look at the new car. When the new car came out of the new one. Rafael was very attentive and told us everything about the process and gave us time to look at the new car. When the new car came out of the lot Rafael told about every little detail even that the i-pod can be pluged in. More

Rick and Darryl went above and beyond to help my wife and I out on our Scion purchase. They even drove the contract to our house so we could sign it and took our trade with him. We loved our experience at I out on our Scion purchase. They even drove the contract to our house so we could sign it and took our trade with him. We loved our experience at Findlay Toyota and would buy another car from them any day! Kenn and Debbie More

I put down a $500 deposit on a 2010 Toyota Tacoma to hold the vehicle for an agreed upon price. 5 days later, the dealer said they had an offer for $1000 more than what I paid and said if I didn't fork out $ the vehicle for an agreed upon price. 5 days later, the dealer said they had an offer for $1000 more than what I paid and said if I didn't fork out $1000 more dollars they were selling it to the other buyer. In other words, the deposit to "hold the car" was a complete lie. I highly recommend the salesman I worked with: Robert Anderson. He fought to get the manager to stick with the original agreement and was overruled. It's too bad he works for unethical management. Despite my recommender of Robert, I would recommend not dealing with this dealer, period. Even if they offer you a better discount, unless you have a purchase agreement signed on the spot, a deposit means nothing to them. Any dealer that doesn't realize that reneging on an agreement with a customer costs way more in the long run than $1000 is a dealer that will not succeed in a marketplace where online customer reviews are more important advertising than any ads they could possibly put out themselves. More