Findlay Toyota

1st time taking my 2022 RAV4 to Findlay Toyota for service. Ryan was very professional, friendly and he knows how to deal with customers. He kept us updated on the status of our vehicle. service. Ryan was very professional, friendly and he knows how to deal with customers. He kept us updated on the status of our vehicle. More

highly recomend richard castillo 100 % friendy best customer service im so happy with finday toyota customer service im so happy with finday toyota More

First time dealer purchase here. I went in to the dealership with an expectation that I would be there for a while and the process would be an ordeal. I’m happy to say I was wrong, I I went in to the dealership with an expectation that I would be there for a while and the process would be an ordeal. I’m happy to say I was wrong, I had a great experience thanks to Tommy! He was very professional, laid back and down to earth. He was very knowledgeable and vigilant. If I had any questions he was available via phone or text, response times were fast. Thanks again Tommy for a putting me in my new truck and for changing my perception of dealership purchases from something negative to something I wouldn’t hesitate to do again! More

Always excellent service. Dalton is an outstanding service rep, gets you in and quickly, ensures the appropriate service is done and keeps you updated on the status of your ve Dalton is an outstanding service rep, gets you in and quickly, ensures the appropriate service is done and keeps you updated on the status of your vehicle. Honest mechanics. When I replace my Hyundai it'll be with a Toyota based on my after purchase service experiences. More

John was great! He was very patient with us and explained the process of ordering a car and kept us updated. He was very patient with us and explained the process of ordering a car and kept us updated. More

I commend MrJohnBarr he has made this dealership a pleasure to deal with he is responsible he knows how to get his people to serve the customer!!! pleasure to deal with he is responsible he knows how to get his people to serve the customer!!! More

Fast, friendly and very helpful Employees. I was there only over 30. Min. Waiting.good with a free coffee I was there only over 30. Min. Waiting.good with a free coffee More

I have been going to Findlay Toyota now for about 2 years, Chantelle Kraft is my advisor. she is amazing, and has always provided me with the best service possible. any questions I've had she's taken t years, Chantelle Kraft is my advisor. she is amazing, and has always provided me with the best service possible. any questions I've had she's taken the time to answer everything making sure I understand the services being do to my 4Runner. she's a great asset to Findlay Toyota. she always goes above and beyond the call of duty to make sure I'm well take care of and so is my SUV. I highly recommend them to take care of your OEM Toyota needs! Chantelle Thanks for all you do! More

I had a great experience with Carlos and the car I want thanks for your help thanks for your help More

We all have seen the commercial where the owner of Findlay says i will do anything to sell you a car. I believe him, but did not realize that being misled about the parameters of my negotiated deal w Findlay says i will do anything to sell you a car. I believe him, but did not realize that being misled about the parameters of my negotiated deal was part of that equation. I am sure many people have had a great experience buying from this dealership. I was not one of them. I looked at a few cars and decided on a used car. We started to negotiate on the purchase. Used cars have an interest rate of 5.4% which was what they quoted me. I laughed and said no chance. They came back at 3.99% after i said 2%. They came back at 2.99% and I agreed as it was a good rate and one that I could live with. My credit score is over 800 so i was not worried about being approved and no issues with debt levels. Our last two cars we paid cash for so this was our first car loan. I initial the paperwork and we shake hands on the deal. I go into the room to sign the finance paperwork and I purchase a few additional warranties. (extended, oil changes, tire protection). I am told the monthly payment but not the interest rate. Since i knew the payment would go up I was expecting a new number. My first bill comes and the interest rate is 5.4%. I make the payment as it was due and contact the finance manager who did my loan. We have been texting back and forth for the last two weeks. I explained the issue and he confirmed everything i said. I have no reason to lie. I was told the sales person can not negotiate the interest rate. the sales person and whoever is in the office he went to, negotiated with me 2-3 times as I recall. I told him I never would have been in that room without knowing the rate. Even so, this is your mistake as I have it signed on the worksheet that this is what was agreed to. Price, Interst Rate, Length of loan and Trade In. I have a picture of it and they also had it and confirmed the numbers I had told them. I was told they will get back to me. A week goes by and nothing, so I text the person for an update. He says he can go to a credit union and see about getting me a rate of 2.94% I am fine with it. 5 days later he texts me I was declined. But he would follow up. I asked if there is anything else that can be done as this was their mistake. He would talk to the GM but he wont be in the office till the next day. Nothing the next day, so I text the following day. I am told nothing can be done, but if it was earlier on or in the first month maybe something could have been done. I ask for other options, and they say I can trade the car in for another car and get the better rate. So a company that does over $50M a year in sales (minimum), can't do anythig on a mistake they made, that has a value of $2,000. If you decide to buy a car at this dealership, I would highly recommend to double check everything and dont trust them on anything. Double check each page of the paperwork that they have you turbo sign in the offices. If a mistake is made based on my experience you are most likely going to end up very frustrated. This experience for me confirmed how most people feel about car sales people. Just a really bad experience. At least if i see the commercial I can fast forward it and not listen to those empty words. More