Findlay Toyota

Brian Short, Service Manager, and Mark Hardyal, Service Consultant, knew I was coming and what the issue with my 2013 RAV4 was. Necessary parts were on hand, and the job was done in a timely manner. Find Consultant, knew I was coming and what the issue with my 2013 RAV4 was. Necessary parts were on hand, and the job was done in a timely manner. Findlay Toyota as a dealership, and it’s frontline employees, go the extra mile (pun intended) to be sure their customers leave satisfied. More

Brandon Day is simply outstanding at this job I always look forward to seeing him I can tell him about any concerns and he takes care of them. Five stars look forward to seeing him I can tell him about any concerns and he takes care of them. Five stars More

I have been to this dealership several times and I have had a great experience. Brandon has been very good and he try’s to get me out as soon as possible. So I don’t have to wait there long. had a great experience. Brandon has been very good and he try’s to get me out as soon as possible. So I don’t have to wait there long. More

I've been a customer for 20 years and the service staff has never been anything short of helpful, friendly and professional. If you ever need Sales help, Antoine is the man to see. has never been anything short of helpful, friendly and professional. If you ever need Sales help, Antoine is the man to see. More

I have been a loyal patron of toyota. All our cars are purchased from findlay. My family has always been satisfied with its services not until my last maintenance visit. The service consul All our cars are purchased from findlay. My family has always been satisfied with its services not until my last maintenance visit. The service consultant did not even bother to meet me.Unlike my previous service consultant who explains everything to me, the recent just send me an email. As a patron I feel there is personal touch when my service consultant take time to meet me and explain the services.I left the service center disappointed. What sells a company is not just its brand but the people. Not looking forward to my next visit. More

Findlay Toyota has always been the spot when it comes to servicing our vehicles. I’ve been a loyal member since 2015, and the entire facility is top notch and stayed consistent throughout. No other dealersh servicing our vehicles. I’ve been a loyal member since 2015, and the entire facility is top notch and stayed consistent throughout. No other dealership has such world class free amenities like Findlay Toyota does. Richard Castillo is an amazing adviser. He always goes above and beyond with a sense of urgency and integrity making sure all the little details that needs to be done on our vehicle are brought to our awareness. We always feel extremely satisfied with the condition of our vehicle whenever we go to Richard. World Class with Integrity and Commitment indeed! Thank You!!! More

Let me start off by saying this is by far the worst purchasing experience in my 50 years life. When I made a deposit ($500) ,we came to the agreement for $2,000 markup since I know how the market is purchasing experience in my 50 years life. When I made a deposit ($500) ,we came to the agreement for $2,000 markup since I know how the market is these days,I had no choice but to agree with it. But if you are looking to buy tacoma without markup,please go to Longo toyota at El Monte,you will thank me later. Only place I found with $0 markup. Back to my story, Finally my truck arrived, I went there well prepared since I saw a lot bad reviews about findlay toyota being shady on signing day. Long story short, They charged me twice for markup I attached the pic to show you guys what to watch out for, First of all, make sure if they start off the pricing with MSRP like how other place normally do, Instead these guys start off with the term "market valued selling price" This means they will charge another market up on top the markup you agreed with sales person. Now I know what the market valued selling price is (basically they are telling me since I already charged you with markup,i want to rip you off with something else to you but if we put another markup or add on somewhere the buyer can notice that easily so they will just add tinted window and accessories ,etc to your msrp and disguise it as "MARKET VALUED SELLING PRICE".... I have a few tips to give out to you Please don't waste your hard earned money for these guys,even if it is just a few bucks. Please make sure, If you have to buy a vehicle from these unethical people ,check if the estimate paper is starting with MSRP. And make sure if your windows were tinted and floor mat were added,There must be hidden charges somewhere. Nothing is free with these guys especially in this seller's market with toyota badge on. Please question them with every single charges. Make sure to bring appraisal from reputable place like carmax and have them beat it or at least match it for you. Get that promise in written otherwise they will find a way to not honor that. And please take a look at the pictures that I attached, it will speak for itself. Finally after left review on yelp,one of their manager reached out to me,and I asked him for refund for the hidden charges that they didn't mention nor written down on the contract. He said he will get back to me,but vanished for 3 days and tomorrow is Saturday. No followup,No call back,No nothing. Shame on you guys! More

I feel that the dealership is great. Chantelle Kraft is my Service Advisor and I think she is the GREATEST one there. She always takes car of my Highlander like it was her own. She is Chantelle Kraft is my Service Advisor and I think she is the GREATEST one there. She always takes car of my Highlander like it was her own. She is pleasant to talk to and easy to understand. She tells me no lies always the truth and I feel that makes it the best. I have dealt with John Barr on a few problems and it was always a great ending. That is what keeps me coming back. Thank you Chantelle and John More

My experience with Findlay Toyota is always pleasant. They are quick with being able to schedule service and appointments are always on my time schedule. The service department is alway so efficient expl They are quick with being able to schedule service and appointments are always on my time schedule. The service department is alway so efficient explaining all that will done and an estimate given is always accurate. I like how they come and look for me to give me updates. More

Prompt and efficient; well done! As a long time customer the system continues to work in a very positive way. As a long time customer the system continues to work in a very positive way. More