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13 Reviews of Findlay Toyota Prescott - Service Center
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April 05, 2025
The service department directed me to Alan Hoover when I asked if Toyota had any all-electric cars. Alan showed me the car and answered all my questions. When I brought my wife back the next day to test dr asked if Toyota had any all-electric cars. Alan showed me the car and answered all my questions. When I brought my wife back the next day to test drive it, he answered all of her questions. He got us a great deal on the lease. We are completely satisfied. More
by nancytkill
October 25, 2023
I had my Prius Prime in back in August for a tire repair. I brought my letter for second smart key to be ordered. Javier in service was our service technician and he said he'd order it and call when it cam I brought my letter for second smart key to be ordered. Javier in service was our service technician and he said he'd order it and call when it came in. I called last week, 6 weeks since my appt and spoke with Javier, since he never called me to let me know if it came in. He said "yes we have them can you bring it in next Tuesday?" I said yes, and today we went in to get our second smart key programmed. After waiting in lobby for 45 minutes he calls me, doesn't come out to find me in his lobby, to tell me he has bad news, they don't have the correct smart key for my Prius Prime. I questioned why he told me they did last week when I called and he scheduled an appt for me? He said "well they must of had one then". So I asked him why it was not put aside for my appt then? He said he's not sure. Are you kidding me? So I rearranged my schedule to come in today for a second smart key only to find out they didn't have one for my car? He said he could order one and it would be in in a couple days. So I'm suppose to reschedule a time convenient for them when my smart key comes in, no thank you! I won't be going back to Findlay Toyota in Prescott, AZ unless they find competent service technicians who follow up with their customers like they promise and make sure they have the right parts before scheduling a customer to come in for an appt. VERY DISAPPOINTED IN JAVIER, THE SERVICE TECHNICIAN ASSIGNED TO MY VEHICLE! Alice Curtiss-Parker More
by Alice C-P
Employees Worked With
Javier, Service Tech
September 26, 2023
They offer free service for the first 2 years or 24000 when you buy a new car from them. With an appointment an oil change took over 4 hours. Again with an appointment a tire rotation service took almost when you buy a new car from them. With an appointment an oil change took over 4 hours. Again with an appointment a tire rotation service took almost 3 hours. I guess it's free if your time has no value. More
by kendalp88
Employees Worked With
July 07, 2023
Top Shelf Service all the way! !! Dropped off my Tacoma today and David Rodarte came through with the top notch customer service!! Was super happy with the entire service department !! Dropped off my Tacoma today and David Rodarte came through with the top notch customer service!! Was super happy with the entire service department and quality I received. Highly recommended 100% More
by albert.padilla71
Employees Worked With
David Rodarte
July 06, 2021
Anne was a fantastic salesperson. She was a good listener and gave us everything we wanted in our new car. Thank you Anne and Toyota. and gave us everything we wanted in our new car. Thank you Anne and Toyota. More
by ednascow
June 29, 2019
Hoov was awesome So we originally just went to go take our 2004 Avalon in for a recall notice fix. However upon further inspection we received some much feared news. R So we originally just went to go take our 2004 Avalon in for a recall notice fix. However upon further inspection we received some much feared news. Rather than pay the amount that would be required to fix a 15 yr old car, we were introduced to “Hoov”. From the first moment we started working with him we were more than impressed. I didn’t feel like we were even talking to a “sales person” more like conversing with an old friend. The whole day just kinda got away from us, but at no point during our visit did either myself or my wife feel apprehensive. We drove off much later that day with a “new” for us car and never once regretted it. It’s my experience that a “sales person” like him is a rare find. For anyone looking for a new or used car I would say you will never find a salesperson as concerned for your personal experience as those here at Findlay especially Alan Hoover! More
by jdmcghee38
May 13, 2019
Help for travelers! Old ladies traveling in Arizona and strange lights on the dashboard are a wicked combination. Until they meet Steve at Findlay's. Steve took over th Old ladies traveling in Arizona and strange lights on the dashboard are a wicked combination. Until they meet Steve at Findlay's. Steve took over the car, examining all the tires and the scary lights inside. He explained the idiosyncrasies of the computer and its superior wisdom. Steve calmed all our fears and sent us on the road, as confident and carefree as teenagers. Thank you, Steve, for your charm and competence and kindness. More
by Ann L
Employees Worked With
Steve in service
April 05, 2019
The right choice for me When I arrived at Findlay on April 2, I had no intention of buying a car. I wanted my "old faithful" car fixed. I was having a problem with the clim When I arrived at Findlay on April 2, I had no intention of buying a car. I wanted my "old faithful" car fixed. I was having a problem with the climate controll system, so I thought a dealer would be the place to go. Unfortunately, the fix would have been more expensive than "old faithful" was worth. In great distress, I inquired about a trade-in, and was introduced to Alan Hoover, who at his sales desk, patiently showed me many of the hundreds of new and used cars which might interest me. Gentle questioning brought me to the realization that a low milage, used vehicle might be my right choice. In the end, I found a three-year-old, low-milage lease return of the same make and model as "old faithful"!! I was ecstatic!! They arranged all the financing for me, and about two hours later, I was driving home in my new car. Thank you to all the sales and staff who helped me to "move on." More
by Chris
Employees Worked With
Other Employees :
Bridgett, on the phone., John Ward
March 28, 2018
Raz is top notch Service dept needs a little work. Had a small issue after a lof but they made it right. People of Tim’s/Findlay are good peole. Service dept needs a little work. Had a small issue after a lof but they made it right. People of Tim’s/Findlay are good peole. More
by bcu3309
March 27, 2018
Awesome customer service Great dealership! Awesome people, Dillion Smith was such a great help!!! he was very professional and was a great help to me and my family. Great dealership! Awesome people, Dillion Smith was such a great help!!! he was very professional and was a great help to me and my family. More
by Lexilue753
Employees Worked With
Dillon Smith
