Findlay Toyota Prescott - Service Center

They offer free service for the first 2 years or 24000 when you buy a new car from them. With an appointment an oil change took over 4 hours. Again with an appointment a tire rotation service took almost when you buy a new car from them. With an appointment an oil change took over 4 hours. Again with an appointment a tire rotation service took almost 3 hours. I guess it's free if your time has no value. More

Top Shelf Service all the way! !! Dropped off my Tacoma today and David Rodarte came through with the top notch customer service!! Was super happy with the entire service department !! Dropped off my Tacoma today and David Rodarte came through with the top notch customer service!! Was super happy with the entire service department and quality I received. Highly recommended 100% More

Anne was a fantastic salesperson. She was a good listener and gave us everything we wanted in our new car. Thank you Anne and Toyota. and gave us everything we wanted in our new car. Thank you Anne and Toyota. More

Hoov was awesome So we originally just went to go take our 2004 Avalon in for a recall notice fix. However upon further inspection we received some much feared news. R So we originally just went to go take our 2004 Avalon in for a recall notice fix. However upon further inspection we received some much feared news. Rather than pay the amount that would be required to fix a 15 yr old car, we were introduced to “Hoov”. From the first moment we started working with him we were more than impressed. I didn’t feel like we were even talking to a “sales person” more like conversing with an old friend. The whole day just kinda got away from us, but at no point during our visit did either myself or my wife feel apprehensive. We drove off much later that day with a “new” for us car and never once regretted it. It’s my experience that a “sales person” like him is a rare find. For anyone looking for a new or used car I would say you will never find a salesperson as concerned for your personal experience as those here at Findlay especially Alan Hoover! More

Help for travelers! Old ladies traveling in Arizona and strange lights on the dashboard are a wicked combination. Until they meet Steve at Findlay's. Steve took over th Old ladies traveling in Arizona and strange lights on the dashboard are a wicked combination. Until they meet Steve at Findlay's. Steve took over the car, examining all the tires and the scary lights inside. He explained the idiosyncrasies of the computer and its superior wisdom. Steve calmed all our fears and sent us on the road, as confident and carefree as teenagers. Thank you, Steve, for your charm and competence and kindness. More

The right choice for me When I arrived at Findlay on April 2, I had no intention of buying a car. I wanted my "old faithful" car fixed. I was having a problem with the clim When I arrived at Findlay on April 2, I had no intention of buying a car. I wanted my "old faithful" car fixed. I was having a problem with the climate controll system, so I thought a dealer would be the place to go. Unfortunately, the fix would have been more expensive than "old faithful" was worth. In great distress, I inquired about a trade-in, and was introduced to Alan Hoover, who at his sales desk, patiently showed me many of the hundreds of new and used cars which might interest me. Gentle questioning brought me to the realization that a low milage, used vehicle might be my right choice. In the end, I found a three-year-old, low-milage lease return of the same make and model as "old faithful"!! I was ecstatic!! They arranged all the financing for me, and about two hours later, I was driving home in my new car. Thank you to all the sales and staff who helped me to "move on." More

Raz is top notch Service dept needs a little work. Had a small issue after a lof but they made it right. People of Tim’s/Findlay are good peole. Service dept needs a little work. Had a small issue after a lof but they made it right. People of Tim’s/Findlay are good peole. More

Awesome customer service Great dealership! Awesome people, Dillion Smith was such a great help!!! he was very professional and was a great help to me and my family. Great dealership! Awesome people, Dillion Smith was such a great help!!! he was very professional and was a great help to me and my family. More

Deceptive Practice I travel to Prescott regularly. I discovered Findlay Toyota on my last visit and brought my vehicle on for an oil change. I was satisfied and apprecia I travel to Prescott regularly. I discovered Findlay Toyota on my last visit and brought my vehicle on for an oil change. I was satisfied and appreciated the great service which included a safety inspection at no additional charge with the oil change. While in Prescott in March, I called and made an appointment for an oil change. I dropped my vehicle off for an oil change just before I headed back to San Diego. I was called and agreed to an oil change and was advised I needed air filter. I was told this would be an additional $40.00. My total bill was 102.73. I paid my bill and drove to San Diego. I did not notice until arriving home in San Diego that the bill states “no oil change”. This means I basically paid 102.73 for an air filter . This is very deceptive and now I have to waste my time and money to get an oil change I will not return to Findlay again. More