Findlay Toyota Prescott

PLEASURE WORKING WITH THIS GENTLEMAN, NO PRESSURE. WE JUST CAME BUY TO PICKUP A TOYOTA BOOK AND SEE ROBBY HINSHAW AND HE INTRODUCED US TO ALAN HOOVER. ALAN IS SUCH A GREAT GUY AND DID EVERYTHING RIGHT WE JUST CAME BUY TO PICKUP A TOYOTA BOOK AND SEE ROBBY HINSHAW AND HE INTRODUCED US TO ALAN HOOVER. ALAN IS SUCH A GREAT GUY AND DID EVERYTHING RIGHT LIKE PULLING THE CAR OUT TO ALLOW US BETTER ACCESS WITH MY WALKER AND NO CARS WERE SCRATCHED. WHEN WE WANTED TO TAKE A TEST DRIVE ALAN EVEN PUT MY WALKER IN THE CAR. WHAT A GREAT GUY AND NON OF THE HIGH PRESSURE TACTICS . KEEP THIS GUY HE IS A GEM. THANKS JOHN AND CHERYL LANGDON More

Big Al We love Al..... Give that man a Raise!!! He treated my wife with respect all around and that’s all I cared about, she is my Queen and my Best Friend a We love Al..... Give that man a Raise!!! He treated my wife with respect all around and that’s all I cared about, she is my Queen and my Best Friend and this car made her soooooo happy More

Alan Hoover is the best! My experience at Findlay Toyota in Prescott was a positive one for many reasons but the greatest reason of all was that Alan Hoover is the bomb.com an My experience at Findlay Toyota in Prescott was a positive one for many reasons but the greatest reason of all was that Alan Hoover is the bomb.com and truly took the time to understand my specific needs in a car. Alan was attentive to my budget, kind and honest in his approach and super patient, yet efficient in the process. I felt like I mattered as a person to Alan, not just any other costumer to add to any quotas or money making deals. I am super grateful that my first real car dealership experience was with Alan guiding the process and with Findlay Toyota meeting all my car needs. Thank you so much! P.S. Ben Wilcox with Finance was really efficient, very kind and super thorough in his process, as well! More

Help for travelers! Old ladies traveling in Arizona and strange lights on the dashboard are a wicked combination. Until they meet Steve at Findlay's. Steve took over th Old ladies traveling in Arizona and strange lights on the dashboard are a wicked combination. Until they meet Steve at Findlay's. Steve took over the car, examining all the tires and the scary lights inside. He explained the idiosyncrasies of the computer and its superior wisdom. Steve calmed all our fears and sent us on the road, as confident and carefree as teenagers. Thank you, Steve, for your charm and competence and kindness. More

Best Experience! From start to finish Terrance has been exceptional to work with! He found the exact vehicle we wanted in the time we needed it and made the process ex From start to finish Terrance has been exceptional to work with! He found the exact vehicle we wanted in the time we needed it and made the process exceptionally easy and pleasant. He has followed up with us to make sure we're happy with our purchase and always treated us as a valued customer and friend. We love our new 2019 Highlander Hybid inside and out! Thank you Terrance for the best vehicle buying experience ever! More

Very good! Husband said it was painless! I had asked Alan previously not to give me the runaround at the dealership like other car transactions I’ve experienced in the past. He absolutely ga I had asked Alan previously not to give me the runaround at the dealership like other car transactions I’ve experienced in the past. He absolutely gave me a very straightforward deal with no jerking around with pricing. I’m VERY appreciative of that. I feel like I got the best deal possible in a very nice car. Everyone was courteous, friendly, and nice. I wasn’t kept in the dealership all day. Thank you. More

From an oil change to 2 new cars My wife and I had a great experience with Findlay Prescott Toyota. Our sales men, Alan and Kyle, were fantastic. They were extremely knowledgeable and My wife and I had a great experience with Findlay Prescott Toyota. Our sales men, Alan and Kyle, were fantastic. They were extremely knowledgeable and helpful. They provided excellent advice throughout the whole process and even after we left the dealership! We have to friends that are thinking about purchasing new vehicle and we will definitely tell them about our experience. More

Totally Treated in a Rude Manner I went to a Bonanza Blowout they held this last weekend... met with a salesman [the internet manager] Terrance... he showed me a Cadillac … I later de I went to a Bonanza Blowout they held this last weekend... met with a salesman [the internet manager] Terrance... he showed me a Cadillac … I later decided I was interested in it and I called him. It was Saturday afternoon and he said he would be going home soon and asked me to text him the information on my Cadillac trade-in I did right away. I did not hear from him by Monday afternoon so I decided to call and he did not answer so I left a message. He still did not return the call... so late afternoon I called Mr. Hinshaw who I understand is the used car manager... and I left him a message that I was perhaps interested in purchasing the used Cadillac and would appreciate a call back at his earliest convenience. Again... I never received the courtesy of a call back... again totally ignored. My Late Husband owned dealerships and I am familiar with the car business... so I am appalled at the Bad Service and Bad Treatment by Findlay Managers. Today is Tuesday … still no return calls by late afternoon so I called the GM Mr. McCoy... and left him a message regarding same and requesting the courtesy of a return phone call... No one there seems to ever answer their phones... I will update this tomorrow as to whether or not Mr. McCoy calls me back... It makes you wonder truly if the alleged good review are not by employees... and fake! More

The right choice for me When I arrived at Findlay on April 2, I had no intention of buying a car. I wanted my "old faithful" car fixed. I was having a problem with the clim When I arrived at Findlay on April 2, I had no intention of buying a car. I wanted my "old faithful" car fixed. I was having a problem with the climate controll system, so I thought a dealer would be the place to go. Unfortunately, the fix would have been more expensive than "old faithful" was worth. In great distress, I inquired about a trade-in, and was introduced to Alan Hoover, who at his sales desk, patiently showed me many of the hundreds of new and used cars which might interest me. Gentle questioning brought me to the realization that a low milage, used vehicle might be my right choice. In the end, I found a three-year-old, low-milage lease return of the same make and model as "old faithful"!! I was ecstatic!! They arranged all the financing for me, and about two hours later, I was driving home in my new car. Thank you to all the sales and staff who helped me to "move on." More

Who Knew Buying a Van Could be So Good! Our recent purchase of a Toyota Sienna was the most postive car buying experience we have ever had. We worked with Alan Hoover who was attentive, resp Our recent purchase of a Toyota Sienna was the most postive car buying experience we have ever had. We worked with Alan Hoover who was attentive, respectful, considerate, extremely knowledgeable about the van and was wonderful to work with. We really appreciated the time he took to explain and show us how to use some of the features of the van as well as providing a lifeline to obtain further instructions on other features. We were amazed at his follow-up after we left the lot. Alan personifies the meaning of customer service! More