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Findlay Toyota Prescott

Prescott, AZ

4.9
615 Reviews
Here at Findlay Toyota Prescott we are dedicated to our customers' needs. Our educated sales and service staff have years of experience and will put our customer first. We aren't just a better dealership, we are a great community partner.
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3200 Willow Creek Rd

Prescott, AZ

86301

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Showing 615 reviews

March 22, 2025

Alan was super helpful and knowledgeable. He gave us daily updates on where our new vehicle was. He made sure we had everything we needed. More

by jeffharris1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Findlay Toyota Prescott responded

Thank you for your review! We're delighted to hear that Alan provided you with such helpful and knowledgeable service. It's great that he kept you informed with daily updates and ensured you had everything you needed. Your feedback is greatly appreciated, and we're proud to have Alan on our team. If you need any further assistance, please don't hesitate to reach out. Enjoy your new vehicle!

March 21, 2025

Alan H did a great job on the test drive and on showing the car. He had great product knowledge. He also shared car information at a comfortable pace. He didn’t put undue pressure on me as I made choices t More

by kimgossar557
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Corey Bray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Findlay Toyota Prescott responded

Thank you for your kind review, Kim! We're delighted to hear that Alan provided you with an excellent test drive experience and shared his extensive product knowledge at a comfortable pace. It's great to know that he respected your preferences and didn't put any undue pressure on you. Your satisfaction is important to us, and we're proud to have Alan on our team. If you need any further assistance, please don't hesitate to reach out. Enjoy your new car!

March 21, 2025

Alan Hoover was an amazing person to work with! Thankful for his experience and professionalism. More

by alexamarie332
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Finance
Apr 03, 2025 -

Findlay Toyota Prescott responded

Thank you for sharing your positive experience with Alan! We're thrilled to hear that he provided exceptional service and professionalism. Your feedback is greatly appreciated and will be shared with Alan and the team. We look forward to assisting you again in the future!

March 17, 2025

Alan Hoover did a great job in showing the features of our new 4Runner, which we are very pleased with. He is the most knowledgeable person we have ever about the vehicles he is selling. We have purchased More

by tmcgannon1943
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Corey Bray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Findlay Toyota Prescott responded

Thank you for your fantastic review! We're delighted to hear that Alan provided you with such a great experience and showcased the features of your new 4Runner so well. It's wonderful to know that his knowledge and expertise made this your best experience yet at Findlay Toyota. Your continued trust and satisfaction mean a lot to us. If you need any further assistance, please don't hesitate to reach out. Enjoy your new 4Runner!

March 14, 2025

I am so happy with my purchase and the service I received at Findlay. Alan went above and beyond as a salesman. His knowledge and care was unmatched. More

by abigail7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Findlay Toyota Prescott responded

Thank you for your wonderful review! We're thrilled to hear that you're happy with your purchase and the service you received at Findlay Toyota. It's fantastic that Alan went above and beyond to assist you and provided unmatched knowledge and care. Your satisfaction means a lot to us, and we're proud to have Alan on our team. If you need any further assistance, please don't hesitate to reach out. Enjoy your new car!

March 07, 2025

We were very happy with the amount of work and knowledge that your salesman, Alan Hoover put into getting our new Highlander. Because of his devotion to us, we are enjoying this Highlander even more. Thank More

by joleet47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher in Finance
Mar 12, 2025 -

Findlay Toyota Prescott responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Alan Hoover provided you with exceptional service and helped you find the perfect Highlander. Your satisfaction is our top priority, and it's great to know that you're enjoying your new vehicle. Enjoy your Highlander and safe travels!

March 06, 2025

Buying our new RAV4 from Findlay Toyota was a easy peasy. When we started the process our new Ruby color RAV4 was on a train coming across the country. Alan Hover stayed in touch with us everyday emailing More

by ellenbaker45
Recommend Dealer
Yes
Employees Worked With
Alan Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Findlay Toyota Prescott responded

Thank you for sharing your experience! We're delighted to hear that Alan Hoover provided you with excellent service and kept you informed every step of the way. It's wonderful to know that the process of getting your new Ruby-colored RAV4 was smooth and enjoyable. Your satisfaction is our top priority, and we're thrilled that you're pleased with both your new vehicle and our team. If you ever need any further assistance, please don't hesitate to reach out. Enjoy your new RAV4 and happy driving!

March 03, 2025

Super stoked about my new Camry. Alan saved the day as it was time to retire my Tacoma. Highly recommend! More

by Lawrence
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Findlay Toyota Prescott responded

Thank you for sharing your excitement! We're thrilled to hear that Alan was able to assist you in transitioning from your Tacoma to your new Camry. It's wonderful to know that you're super stoked about your new car. Your recommendation means a lot to us. If you ever need any further assistance, please don't hesitate to reach out. Enjoy your new Camry and happy driving!

February 28, 2025

Was doing a search on a new truck in the area, went to Findlay GMC and Findlay Toyotoa (Prescott) for a look. Drove a couple of GMC's then headed over to the Toyota folks. Was introduced to Alan 'Hoov' Ho More

by Slackers16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Findlay Toyota Prescott responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Alan "Hoov" Hoover and our team were able to assist you in finding the right Tundra and making the process smooth and satisfying. Your kind words mean a lot to us; we're glad you drove away happy. Enjoy your new truck, and if you need anything else, don't hesitate to reach out. Safe travels!

February 13, 2025

Overall, extremely disappointed from sales to service. What was supposed to be a “Certified Pre-Owned” 4Runner that had a “160-point inspection” and is “like new.”. Wasn’t… Whoever performed this inspecti More

by Sam W.
Recommend Dealer
No
Employees Worked With
Mike Hixon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Antillon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Baumer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Patton, Tony Santos
Feb 13, 2025 -

Findlay Toyota Prescott responded

Thank you for sharing your detailed experience with us. We sincerely apologize for the numerous issues you encountered with your Certified Pre-Owned 4Runner. It is clear that we fell short of our standards and your expectations, and for that, we are truly sorry. We understand how frustrating and inconvenient it must have been to deal with these ongoing problems, especially given the time invested in service appointments. We regret the oversight in the inspection process. Please know that we have taken your feedback seriously and are implementing measures to ensure that such issues do not occur in the future. Our goal is to provide all our customers with safe, reliable vehicles and a positive experience from sales to service. Thank you again for bringing this to our attention. We value your feedback and are committed to improving our processes to better serve our customers.

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