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Findlay Nissan Henderson

Henderson, NV

Overview
Employees
Reviews
Vehicles
4.7
4,830 Reviews
The team at Findlay Nissan Henderson would like to welcome you to our dealership in Henderson, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Nissan vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
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295 Auto Mall Dr

Henderson, NV

89014

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Showing 4,830 reviews

October 09, 2020

Salvatore Napoli was very friendly and such an incredible help. Definitely going back. Give that man a raise! Just because of him, I’m going back to buy a car More

by saltorres11495
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvatore Napoli
Report | Print
October 08, 2020

Great service department. Always friendly and knowledgeable staff. They always go above and beyond to make sure my car is taken care of. They also have. A Very nice waiting area. More

by Sher1218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Avalos
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October 04, 2020

It was nice having Eric Cassuci as an agent, we waited too long but it was worth it I’m satisfied with my car. Also promised me with a full tank gas next time I visit the dealership and I will definitely More

by HenedineBaltazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Casucci
Report | Print
Oct 21, 2020 -

Findlay Nissan Henderson responded

Thank you for sharing the details of your experience with Eric. I am sorry to hear about your wait time being too long, I'll look into that stage of the sales process going forward, to try and make it more expedient for our customers. I appreciate you bringing that to our attention!

September 29, 2020

The services it was great like always. Thanks so much to Sal Napoli for great costumer services to advise me about services and the great deals that Nissan Henderson have!!!! More

by fjvalley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Napoli
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September 25, 2020

The vehicle service has gone down and the quality of techs seems to do a half xxx job. Had oil changed twice and this would be the second time mistake. Oil leaked and they said they replaced the washer More

by denbej70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shane Schneider
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Oct 21, 2020 -

Findlay Nissan Henderson responded

Thank you for taking the time to share about your experience and for bringing the issues you were having to our attention. I am sorry for what you experienced and that it's taken until now to respond to you. We recently underwent several large management changes and had difficulty accessing DealerRater in the previous month. While this is absolutely no excuse I did not want you to think this isn't important to us because it very much is. Unfortunately, I am unable to pull up any info regarding your visits without the necessary details. If alright with you, I would very much like to know more about your experience whenever you found it convenient. I can be contacted directly either at HendersonNissanofNevada@gmail.com or by calling (702) 945-0499 Ext.5820 or ask for John the Executive Manager. I appreciate your time and hope to hear from you.

September 24, 2020

Fixed a ongoing problem with the trim on my 2017 Nissan Altima at no charge. Very happy with the work performed. Repair too approximately 30 minutes. More

by F4U Corsair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Vilian
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Sep 24, 2020 -

Findlay Nissan Henderson responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2020

This was the best experience I’ve ever had with a dealership. We went in to buy a Rouge and got a better deal than I could have imagined. Thanks to Steve Rachi for his genuine customer service. I rec More

by BitCoinGuyLV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Rachi
Report | Print
Sep 24, 2020 -

Findlay Nissan Henderson responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day.

September 24, 2020

Promised for oil and filter changed waiting time 1 hr 40 mins. It took 2 hr and 40 mins. Paid bill and went outside for pick up my vehicle to find out my car wasn’t ready yet have to wait another 5-10 mins. More

by Omeng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
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Sep 24, 2020 -

Findlay Nissan Henderson responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

Oct 21, 2020 -

Findlay Nissan Henderson responded

Thank you for providing some details about your time with us and making us aware of the issues you experienced. I'd like to apologize for both the delays and also for the inadequate response you originally received. We have been working hard in the last month to keep up with increasing service traffic while still being short-staffed, but nonetheless, we agree that it should've been done quicker. 1hr and 40 min for an oil change is already too long and 2hr and 40 min is totally unacceptable no matter how busy we are. We've since addressed this issue and hope that we can have the opportunity to restore your confidence in us. If you'd like to contact me directly to book your next service appointment, to put you in touch with our Service Manager, or for any questions or comments, I can be reached directly at HendersonNissanofNevada@gmail.com, or by calling (702) 945-0499 Ext. 5820 (or ask for John the Executive Manager). I appreciate you taking the time to read this and I hope to hear from you.

September 22, 2020

I just purchased a vehicle from Henderson Nissan my salesman was Steve Rachi he was very polite and helped me purchase my new Rogue. I highly recommend him to anyone! Thanks again! More

by Mkd88fc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Rachi
Report | Print
Sep 24, 2020 -

Findlay Nissan Henderson responded

Thank you for sharing your positive experience! Thanks again for the recommendation and have an amazing day!

September 22, 2020

Buying my new car from Sales consultant AL was very professional and a blessing, I got the car I wanted with the features we needed and the color we desired, by far the best and fastest dealership expe More

by lei.galope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anas Albohadla
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Sep 24, 2020 -

Findlay Nissan Henderson responded

We are so pleased you enjoyed your visit to Henderson Nissan! If you have any further questions, please give us a call. We're always happy to help!

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