Findlay Mazda

I recently had a deeply disappointing experience with Findlay Mazda, and I feel compelled to share my story. I purchased a Tesla from them, only to discover it had a “Tesla Salvage” title. The dealership Findlay Mazda, and I feel compelled to share my story. I purchased a Tesla from them, only to discover it had a “Tesla Salvage” title. The dealership claimed they had no idea that after a Tesla is in an accident, it needs to be inspected by Tesla. I could almost look past that, but what I can’t overlook is the horrendous customer service. After trading in my Audi and picking up the Tesla, I quickly found out that the car couldn’t be supercharged and had no Tesla warranty. Instead of making things right, I was insultingly offered $1,500 in lieu of the warranty. Seriously? They expected me to be okay with having no warranty after spending $45,000 on a car? That’s incredibly shady. The nightmare continued when I had to return the Tesla and get my Audi back. Dropping off the Tesla and picking up my Audi was a hassle, but what really got to me was being told I had to wait for my down payment refund, despite them knowing I was dropping the car off. Fine, I can deal with that. But I had also unregistered my trade-in to get the credit for registering my new car. When I told the title department, they said, “Oh, you shouldn’t have done that.” Seriously? Every car I’ve ever bought, I’ve done this to receive my credit, and they didn’t offer to help with the re-registration costs. Fine, I let that slide too. My credit union requested that the check be sent back to them to unwind the deal. Mark promised this would happen on Thursday and that he would overnight the check and send me the tracking information. Guess what? That didn’t happen. Why, you ask? They claimed they didn’t know where to send it. It’s 2024, and the internet exists. When I asked why no one called me to ask, they said, “Our business office doesn’t reach out to customers.” Really? Any one of them could have called me. The customer service was so abysmal that I will never buy from a Findlay dealership again. This is particularly disappointing because I have previously purchased over $200,000 worth of Audis from the Findlay dealership next door. Oddly enough, the dealership I ended up buying my Tesla from knew all about Tesla’s internal warranties and how Tesla salvaged titles work. Findlay Mazda told me that “Tesla doesn’t talk to dealers,” which I later found out is a flat-out lie. The dealership I went to showed me communication between them and Tesla, validating the warranty and history of the car, and this dealership is in Tucson, AZ. I am a very loyal customer, having bought an Audi RS3, SQ5, S5, and a Q4 Etron all from a Findlay dealership. I jump through hoops to make deals happen, but I will never buy from a Findlay dealership again after this experience. More

Jag and his team are the best in the Las Vegas valley. I would not think of taking my cars anywhere else for service. I would not think of taking my cars anywhere else for service. More

I had a very good buying experience with Nick Greika. He was very knowledgeable and answered all my questions! He was very knowledgeable and answered all my questions! More

They have a great selection and a very smooth buying process. Nick even helped me set up the app. He’s great! Go see Nick! process. Nick even helped me set up the app. He’s great! Go see Nick! More

My leasing experience with Findlay Mazda was awesome. Darrell & Brandon were very professional and made this a very pleasant experience. Thank you I love my new CX30 ❤️ Darrell & Brandon were very professional and made this a very pleasant experience. Thank you I love my new CX30 ❤️ More

Had a excellant purchase experence due to the outstanding salesman, Nick Greika! He was very professioal, knowledgeable and most importantly, CUSTOMER ORIENTATED! He did a great job during all phases of ou salesman, Nick Greika! He was very professioal, knowledgeable and most importantly, CUSTOMER ORIENTATED! He did a great job during all phases of our purchase! If you are looking to purchase a vehicle, look no further than NICK at Findlay Mazda and you will NOT be disappointed!!! More

Drove in because I felt like my car was running poorly. They got me in for service almost immediately, finished with my car a little over an hour later and the woman at the service desk who helped us was f They got me in for service almost immediately, finished with my car a little over an hour later and the woman at the service desk who helped us was fantastic! Love the personalized service at Findlay Mazda! More

Seth Bigbee I am hoping I am saying or writing it correctly does an incredible job as the Service Manager. He's Polite , Friendly, and highly efficient & always does a great job explaining in detail correctly does an incredible job as the Service Manager. He's Polite , Friendly, and highly efficient & always does a great job explaining in detail what service/services were done to the car. I am extremely happy I purchased my 2021 Mazda 6 Signature series from Findlay Mazda. I cant say enough about the friendly atmosphere created by everyone there and the efficient job they all do. I highly recommend buying your next vehicle at Findlay Mazda. Thanks Seth great Job as usual. More

I recently purchased a vehicle from Findlay. Mazda in Henderson NV. So impressed with all the staff members. Our salesman John was awesome, the front desk receptionist was lovely and helpful. Mazda in Henderson NV. So impressed with all the staff members. Our salesman John was awesome, the front desk receptionist was lovely and helpful. I can honestly say that there was not one member of this team that was not exceptional. Customer service is no longer a priority for many companies, it is for this dealership. So very impressed!! KT More

I had heard/read that Mazda has been moving upscale towards the premium-to-luxury market. Being partial to Japanese auto manufacturers, and have never owned a Mazda, I was intrigued. Walked in the de towards the premium-to-luxury market. Being partial to Japanese auto manufacturers, and have never owned a Mazda, I was intrigued. Walked in the dealer after negotiating a great price over email, and was impressed by not only their showroom floor, but also the very friendly staff. Garth, Amir, and Brandon made the dealership experience very relaxed and stress-free. More