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Findlay Lexus of Spokane

Spokane, WA

not yet
rated
318 Reviews

1030 W 3rd Ave

Spokane, WA

99201

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Showing 318 reviews

May 14, 2021

We recently purchased a Lexus from Larry H Miller. We worked with Roger Borrego. We felt he was honest, professional, and very knowledgeable. His friendliness made it easy to work with him. We are out of More

by maxcatlarsen2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Borrego
May 17, 2021 -

Findlay Lexus of Spokane responded

Thank you for the five-star rating. We hope you have a great day! - Jonathon Henson, General Manager

May 10, 2021

I felt my concerns were ignored and passed off. I had someone take my car to the dealership with my concerns. The service person did not contact me for further details and said that one of my concerns is More

by Unsatisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I am not sure who the service person was.
May 12, 2021 -

Findlay Lexus of Spokane responded

Thank you for reaching out and letting us know of your concerns, we appreciate the feedback. If you would like to reach out to me and speak further on the issue you can at (509) 747-7000, you may also try 1-800-25-LEXUS and verify your concerns with them. Thank you for your time. - Jonathon Henson, General Manager

May 04, 2021

Lisa made selling my car easy by communicating over text. The offer was fair and I felt confident in the process. I’ll be back! More

by Kelspark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Borrego
May 05, 2021 -

Findlay Lexus of Spokane responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Jonathon Henson, General Manager, (509) 747-7000

May 01, 2021

The absolute BEST car buying experience my husband and I have ever encountered. And we negotiated the trade in and purchase of our new RX from our couch in Idaho. When our local Lexus dealer didn’t offer More

by pnvmatthews
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Henson, Lisa Borrego, Christen Mandziara
May 03, 2021 -

Findlay Lexus of Spokane responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Jonathon Henson, General Manager, (509) 747-7000

April 29, 2021

Roger Borrego was exceptional to work with. The car purchase was all done over the phone as I live in Helena, Mt. Pictures sent and a couple of phone calls and in two days I had deposited funds via cr More

by Jeffrey 3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Borrego
Apr 29, 2021 -

Findlay Lexus of Spokane responded

Jeffrey, Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Jonathon Henson, General Manager, (509) 747-7000

May 02, 2021 -

Jeffrey 3 responded

I received Jonathon Henson, General email and sent me a Jeffrey response and thanked me and my name is Mike so not sure the auto system is set up correctly.

April 29, 2021

Roger Borrego made our purchasing experience painless. We communicated online regarding the purchase. When we showed up to pickup the car, it was ready and waiting for us in the showroom! We were in and out More

by Wild Hearts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Borrego
Apr 29, 2021 -

Findlay Lexus of Spokane responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Jonathon Henson, General Manager, (509) 747-7000

April 28, 2021

Roger Borrego worked with my Father and I in finding a car. Excellent service and communication with both of us. Worked around my unflexible job schedule, which meant a lot to me. More

by mary
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roger Borrego
Apr 29, 2021 -

Findlay Lexus of Spokane responded

Mary, Thank you and your father for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Jonathon Henson, General Manager, (509) 747-7000

April 28, 2021

Thank you Roger, It was a pleasure meeting you! Our Thank you Roger, It was a pleasure meeting you! Our dealings with Lexus have always been helpful & professional. This is our 4th Lexus & you we More

by Caferro
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roger Borrego
Apr 29, 2021 -

Findlay Lexus of Spokane responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Jonathon Henson, General Manager, (509) 747-7000

April 28, 2021

Roger Borrego was exceptional to work with in finding a suitable RX450H that met our needs and tastes. Subsequent visit to the LML Service Department was a pleasant experience, as well. Western Washington More

by TRob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Borrego, Brittany McLean
Apr 29, 2021 -

Findlay Lexus of Spokane responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Jonathon Henson, General Manager, (509) 747-7000

April 25, 2021

Lisa Borrego in Lexus sales was fantastic. The whole experience was perfect and frankly hard to believe. She worked hard to earn my business and I traveled 5 1/2 hours from Boise to close on the car. More

by RebeldeFilipino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Henson, Lisa Borrego, Christen Mandziara
Apr 27, 2021 -

Findlay Lexus of Spokane responded

Thank you for taking the time to write such a positive review. We really appreciate all our customers and strive to deliver truly exceptional customer service. We look forward to doing more business with you in the future. - Jonathon Henson, General Manager, (509) 747-7000

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