Findlay Lexus of Spokane

Average Service When I made the deal to trade in my RX300 for a certified RX350 back in December 2013 the salesman agreed that the exterior window molding on the driv When I made the deal to trade in my RX300 for a certified RX350 back in December 2013 the salesman agreed that the exterior window molding on the driver side door would be replaced at no cost, as part of the deal. Inasmuch as I live about 150 miles from Spokane I did not get back to the dealership until May 9 2014 so as to fix a malfunctioning engine signal. I asked at that time that the molding be installed as well. This was not possible as the dealership had ordered the wrong part. In June 2014 I got a call from the service scheduler asking me when I would come in to get the molding installed. I indicated that it may not be until July 2104. I was pressured by the scheduling person (Heidi) that if I don't come in real soon, they would not be able to hold the molding part and send it back. I was upset and called John Guiberson, the salesman who made the original deal, and asked him if he could ask the parts people to hold the part for me. He promised that he would do that. Even though I didn't need to come to Spokane for service as yet, I did decide to visit the dealership July 24, 2014 to get this molding installed and perhaps get a minor service at the same time, even though I didn't need it. The work was performed to my satisfaction. I want you to know that Brand Loyalty is the only reason why I still own a Lexus. I wished Lexus has a dealership/service center closer to the place where I live. More

Great Experience The first time we stepped into the dealership, we felt comfortable and wanted to return to purchase a vehicle. We did so the following day and had th The first time we stepped into the dealership, we felt comfortable and wanted to return to purchase a vehicle. We did so the following day and had the same feeling. At all times we felt unpressured. Chris Biggs, our sales advocate, was profession, yet friendly. We have only just begun our relationship with Larry Miller, but we hope that each subsequent experience is just as pleasant as our first two. More

Over and above service We live 150 miles from the Lexus dealership. We received a recall notice on my Lexus HS250H. We have a son living in Spokane where the Lexus dealer We live 150 miles from the Lexus dealership. We received a recall notice on my Lexus HS250H. We have a son living in Spokane where the Lexus dealer is and we were planning to visit him over a weekend. I called Lexus and asked to have the recall work done on that Saturday. When my husband took the car in for the appointment, he was told that there was actually two recalls on my car and the man who did the work on the one recall was not in that day and wouldn't be able to do the work until Monday. We had to return home Sunday. No problem. They gave us a 2014 Lexus with 900 miles on it to use for the weekend and to drive home. On Monday they returned my car to me to my home, 150 miles away, and retrieved the loaner car. All of this was at no cost to us. I have never heard of a car dealer doing this and was totally impressed. Our son drove the loaner and was so impressed with it, he is thinking of looking into purchasing one. Every time we have dealt with this dealership, we have been totally surprised by the outstanding service they give. More

Great job by John, this is our 6th Lexus. The only Great job by John, this is our 6th Lexus. The only dealer that is close to Montana. When we need service we drive the 300 miles, and spend night! Le Great job by John, this is our 6th Lexus. The only dealer that is close to Montana. When we need service we drive the 300 miles, and spend night! Lexus dealership is always helpful. More

I would never do business at Lexus in Spokane again. Their management staff is a bunch of crooked liars. Terrible representation of the Lexus brand. Their management staff is a bunch of crooked liars. Terrible representation of the Lexus brand. More

THEY ARE FRIENDLY, DONE IN A REASONABLE TIME,CLEAN YOUR CAR AND KNOW WHAT THEY ARE DOING THE WAITING AREA IS CLEAN AND NICE,ALSO. CAR AND KNOW WHAT THEY ARE DOING THE WAITING AREA IS CLEAN AND NICE,ALSO. More

Asa was friendly - processed my car quickly and had the loaner ready. Called me promptly when the car was done and was effidient at getting my car returned to me. Excellant service overall. loaner ready. Called me promptly when the car was done and was effidient at getting my car returned to me. Excellant service overall. More

I have dealt with Asa for several years and he goes out of his way to make sure you are well taken care of, is very friendly and efficient. An outstanding representative of the Lexus of Spokane dealersh of his way to make sure you are well taken care of, is very friendly and efficient. An outstanding representative of the Lexus of Spokane dealership More

Loved our experience with our salesman. Was easy to work Loved our experience with our salesman. Was easy to work with and did everythinghe ccould to help us get the price to where we could afford it. Loved our experience with our salesman. Was easy to work with and did everythinghe ccould to help us get the price to where we could afford it. More

overall very good experience with friendly and courteous staff. i would recommend this dealership to anyone interested in purchasing a luxury automobile. very expedient in finalizingsale and paperwork staff. i would recommend this dealership to anyone interested in purchasing a luxury automobile. very expedient in finalizingsale and paperwork More