Findlay Lexus of Spokane

VERY questionable business practices This was my first experience at any Lexus dealership. I found an ad on the Larry H. Miller Lexus Spokane website that offered a lease special for a ne This was my first experience at any Lexus dealership. I found an ad on the Larry H. Miller Lexus Spokane website that offered a lease special for a new RX 450H for 4000 down and 519.00 per mo. payments that struck my interest. I then chatted with their internet agent. I told him of the ad and he said someone would contact me the next day. To make a long story short, in the confusion of the fast talking sales rep, I forgot about the ad and ended up signing a very very bad contract. After realizing this, I called and asked the sales rep why I was not offered the deal on their webpage since I was well qualified. The salesman told me he didn't know about it. My credit score is over 800 and all Lexus of Spokane recognized was my inexperience in leasing (I told them) and took complete advantage of us. When I confronted them, the finance manager said that the bank (Lexus Financial) would not change the lease. I love the car but honestly, what Lexus of Spokane did to us has taken every positive away from this experience. I honestly feel obligated to warn people that are considering buying here my experience. As a consumer, and person that has worked xxxx hard to get where I'm at, I feel that the business practices that were used on me were unfair at best. I corresponded with the Lexus customer satisfaction division and was told pretty much it was entirely up to Lexus of Spokane and they do not get involved. I've asked anyone who would listen at Lexus of Spokane (including the manager) to look at what happened and reconsider the lease. A few days after the sale took place, the salesman left a message on my cell (I still have it) apologizing for "not knowing" about the lease special they were offering and assured us that he would do what ever it took to get us the deal they were advertising. Well, I've made my first payment, and have not heard a peep from Lexus of Spokane. Guess they pulled one off. Funny how I got five phone calls from them the day they found out I was interested in leasing for the first time but simply will not pick that phone up if it means they may have to use some integrity and make something right. Hopefully this isn't what Lexus uses as a business model for all their dealerships. More

Service with a smile. I called on my way through Spokane on short notice to see if the service dept could get my car in for an oil change. Heidi assisted with the appointm I called on my way through Spokane on short notice to see if the service dept could get my car in for an oil change. Heidi assisted with the appointment and Asa completed the processing. Their team work was done in a manner that made me feel valued from beginning to end even though it was short notice. I was grateful and the experience was exceptional. Tim has always been a class act to work with on prior visits also. More

Amazing We had a recall on a part, they sent a driver with a 2015 loaner and took my 2008 back to Spokane and fixed it and drove it back to me. Unbelievable! We had a recall on a part, they sent a driver with a 2015 loaner and took my 2008 back to Spokane and fixed it and drove it back to me. Unbelievable! This service really resold me on the Lexus brand. More

Great cooperation Brought my new vehicle in for installation of a clear bra and had mentioned previously that I was interested in getting an engine block heater install Brought my new vehicle in for installation of a clear bra and had mentioned previously that I was interested in getting an engine block heater installed at some time in the near future. A few hours after dropping my vehicle off I received a phone call from my service advisor letting me know that they could also install the engine block heater while they had the car. It saved me having to leave my vehicle on another day. More

Excellent Sales and Service John was exceptional to work worth. He clearly answered all of our questions, and was very professional. I would use him again for future purchases, John was exceptional to work worth. He clearly answered all of our questions, and was very professional. I would use him again for future purchases, and would recommend him to others. More

Unprofessional Doesn't follow up. Unprofessional. I will never recommend this dealership. I'm from out of town trying to buy a car and the sales manager wouldn't eve Doesn't follow up. Unprofessional. I will never recommend this dealership. I'm from out of town trying to buy a car and the sales manager wouldn't even help me. You're dealership is giving Lexus a bad name!!! More

Suprisingly Pleasant Experience Our experience purchasing our new (used) vehicle was a very good one. Specific thanks to our salesperson, D.J, who was helpful, honest and listened w Our experience purchasing our new (used) vehicle was a very good one. Specific thanks to our salesperson, D.J, who was helpful, honest and listened well to what we were asking for. He showed us the vehicles we wanted to see---not just what he or the dealership wanted to sell. We also appreciated his willingness to help us explore options for a second vehicle for our son. Overall, a wonderful experience. D.J. is a great asset to your dealership. More

Earned my Loyalty A recent service visit and a purchase were both quality experiences. The service experience is always predictably one that focuses on an expedited A recent service visit and a purchase were both quality experiences. The service experience is always predictably one that focuses on an expedited process, consideration for customer schedule, and a clean, smooth operating car. An honest communication of any upcoming car service needs is provided with no "selling" -- just the facts. John Guiberson is a knowledgeable and forthright sales representative who has consistently exceeded expectations in the purchase of more than one vehicle over the years. He has earned my loyalty; I'll always call John when I need another car. More

VERY HAPPY WITH LARRY H MILLER'S SPOKANE LEXUS STORE I've always been treated well, gotten straight talk from my service advisor, who seems to genuinely care about me and my car, and I love that cookie. I've always been treated well, gotten straight talk from my service advisor, who seems to genuinely care about me and my car, and I love that cookie. More

Very Friencly Serice This was my first visit to this Lexus dealership and everyone was very friendly and courteous and my purchase was a very positive experience. My sale This was my first visit to this Lexus dealership and everyone was very friendly and courteous and my purchase was a very positive experience. My salesman was exceptionally nice and helpful answering all the questions I had. I had trouble programming my garage door opener into the car and he was able to get that done for me. More