Findlay Lexus of Spokane

Completed satisfied customer I brought my Lexus RX 350 into the dealership for service. Specifically, I was scheduled to have the two rear shocks replaced due to leakage. My war I brought my Lexus RX 350 into the dealership for service. Specifically, I was scheduled to have the two rear shocks replaced due to leakage. My warranty expired 8 months earlier, yet , members of the service department stated they would contact Lexus to see if the replacement of the shocks could still be covered under the warranty. I learned after the work was done there would be no charge for the shock replacement. This is my third RX and I have never received the customer service that could match the service and professionalism offered by the Larry H. Miller Lexus service department; a true customer focused organization. More

Amazing service Jim in the service department was so helpful and thorough. He explained everything and left no surprises. Irvin in sales was so helpful. Thank you Jim in the service department was so helpful and thorough. He explained everything and left no surprises. Irvin in sales was so helpful. Thank you More

Yearly service Great, friendly service. Everything went smoothly and on time. Great job on the cleaning and tire rotation. They gave me some good advice on future ne Great, friendly service. Everything went smoothly and on time. Great job on the cleaning and tire rotation. They gave me some good advice on future needs and service details. More

Top notch service This dealership has the best service department I have ever experienced. Staff are knowledgeable take time to explain and always try to give you a go This dealership has the best service department I have ever experienced. Staff are knowledgeable take time to explain and always try to give you a good deal. I have used them for over two years and each experience has been great! More

RX 450h servicing My only complaint was that I was promised to be notified when my car was to be ready. Two hours after that promised time - no call. I called and was t My only complaint was that I was promised to be notified when my car was to be ready. Two hours after that promised time - no call. I called and was told that the car was ready. More

Service and tow hitch install Team did a fine job with the install. It looks like it came with the car . I recommend this dealership. Great professional team and facility. Team did a fine job with the install. It looks like it came with the car . I recommend this dealership. Great professional team and facility. More

Tire and brake service As always, Spokane Lexus provides excellent service. They offer ride service if I need it. They also text when ready which I really enjoy. Car is a As always, Spokane Lexus provides excellent service. They offer ride service if I need it. They also text when ready which I really enjoy. Car is always clean when I pick it up. More

Trailer hitch. Great service for installing complicated trailer hitch. Great communication during the whole process. Jim was true to his estimate and took a perso Great service for installing complicated trailer hitch. Great communication during the whole process. Jim was true to his estimate and took a personal intetest. Happy to recommend this dealer. More

Polite and Professional Every Time We do Business with this Dealer it is a pleasant experience. The service department is always on point. We appreciate their candor when dis Every Time We do Business with this Dealer it is a pleasant experience. The service department is always on point. We appreciate their candor when discussing repairs and The cost of service is the best in the area. More

best Internet sales They don’t waste your time or money. Bought a new RX online. DJ was smart and stood behind their words. Team all works together and gets it done fas They don’t waste your time or money. Bought a new RX online. DJ was smart and stood behind their words. Team all works together and gets it done fast and friendly. It was the best and easiest car purchase I have ever done! More