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Findlay Lexus of Spokane

Spokane, WA

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318 Reviews

1030 W 3rd Ave

Spokane, WA

99201

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Showing 318 reviews

November 09, 2017

Thorough Customer Service Every time I have taken my vehicles to LHM Lexus for service, I have had a positive experience. The Service agents are very helpful & want to make sur More

by mjb18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asa Birrell
Nov 09, 2017 -

Findlay Lexus of Spokane responded

We're very happy to hear that you're satisfied with our services. We appreciate this review and your business. —Bob McLean, General Manager

November 08, 2017

Great! We purchased our RX from this dealership and have come back for all of our service needs. The entire staff has been very friendly and helpful. We live More

by MTSand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asa Birrell
Nov 09, 2017 -

Findlay Lexus of Spokane responded

Thank you for sharing your experience with us. We're so glad to hear you always have a great experience with us and we appreciate you taking the eight-hour drive to come see us. You can always count on us to provide you with the same great service every time you come see us. —Bob McLean, General Manager

November 08, 2017

Used Lexus ES350 DJ Boehm was fantastic and easy to work with. Sales approach with DJ and Larry H. Miller is reasonable and respectful. It was a pleasure doing busines More

by ic188004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ Boehm
Nov 09, 2017 -

Findlay Lexus of Spokane responded

Thank you for sharing your experience with us. We're pleased to hear you had an enjoyable experience with DJ and the team. We also appreciate the recommendation. It's great to hear from happy customers. -- Bob McLean, General Manager

November 08, 2017

Great Service Worth the drive to get great service, genuine parts and confidence that the RX will last a long time. Loving everything about our Lexus ownership expe More

by David M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asa
Nov 09, 2017 -

Findlay Lexus of Spokane responded

David, this is great to hear! Thank you for stopping by and choosing us for your Lexus needs. We appreciate your support and are glad you are enjoying your Lexus ownership experience! -- Bob McLean, General Manager

November 03, 2017

Top Notch Service Fantastic service department! Asa Birrell is always extremely professional, knowledgeable, friendly and prompt. I wouldn’t have my vehicle serviced a More

by Sean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asa
Nov 07, 2017 -

Findlay Lexus of Spokane responded

Sean, thank you for your 5-star review. I'm pleased to hear you had an enjoyable experience with Asa and our service department. We will definitely make sure you always receive the same great professional and friendly service everytime you visit us. -- Bob McLean, General Manager

November 01, 2017

Straight forward honest pleasant experience. DJ was very easy to work with and drove 3 hours to meet us to deliver the vehicle. He knew his vehicles and made recommendations accordingly. More

by P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ
Nov 01, 2017 -

Findlay Lexus of Spokane responded

Thank you for taking the time to leave us this positive review. We're happy to hear that DJ made the 3-hour drive to meet you, deliver your vehicle, and provide a smooth transaction. Let us know if there's anything else we can do for you. -- Bob McLean, General Manager

October 31, 2017

Just Ok customer service The work gets done. But the employees seem unhappy creating a cool (not warm) unhappy environment. In fact one service writer I spoke with said they a More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Female service writer
Nov 07, 2017 -

Findlay Lexus of Spokane responded

Thank you for taking the time to leave this review. We want all of our employees to provide an enjoyable environment for our customers and it is unfortunate to hear we did not reach that expectation with you. We appreciate your feedback and will work harder to improve our customer service for your next visit. -- Bob McLean, General Manager

October 30, 2017

Sub par I don't normally complain but I expect things to be better at the LEXUS dealership. The exterior wash was sub par and after arriving home I noticed my More

by Kerminator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asa
Oct 30, 2017 -

Findlay Lexus of Spokane responded

Thank you for bringing this to our attention. We would like to make things right. Please bring your vehicle back to us and we will take care of everything. Thank you. -- Bob McLean, General Manager

October 26, 2017

The people at Larry H Miller are great. We were having battery trouble. Asa took charge and made sure that we would have no future problems. Our bill, after several hours, came to zero dolla More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asa
Oct 26, 2017 -

Findlay Lexus of Spokane responded

Jack, thank you for sharing your experience with us. I am glad Asa went above and beyond to make sure you were taken care of. Let us know if there's anything else we can do for you. --Bob McLean, General Manager

October 24, 2017

Service excellence My sevice experiences with Larry H. Miller Lexus, have always been five stars. Their professionalism, courtesy, and customer service is commendable. I More

by Jimbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Freet is great to work with!
Oct 26, 2017 -

Findlay Lexus of Spokane responded

Thank you for sharing this with us, Jimbo. It is our top goal to provide exemplary service and I am glad our team provided just that. Let us know if there's anything else we can do for you. -- Bob McLean, General Manager

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