Findlay Lexus of Spokane
Spokane, WA
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Warranty work Excellent service. We’re always happy with service here. Staff are always courteous and helpful. We appreciate them accommodating us since we come fro Excellent service. We’re always happy with service here. Staff are always courteous and helpful. We appreciate them accommodating us since we come from 4 hours away. More
Very helpful,great experience Salesman took time to explain the car I was looking at and never pressured me to buy.Was able to take the car home overnight before making a decision Salesman took time to explain the car I was looking at and never pressured me to buy.Was able to take the car home overnight before making a decision to buy. More
Another amazing experience!! My service manager Jim continues to impress with his thoughtful analysis and fix action recommendations for my RX350. Everyone at Larry H Miller Lexus My service manager Jim continues to impress with his thoughtful analysis and fix action recommendations for my RX350. Everyone at Larry H Miller Lexus are tru professionals and actually care “after the sale”!! More
Great experience at Larry Miller We started looking for a new Lexus RX last year. Irvin Johnson at Larry Miller took all the time we needed that day and followed up periodically with We started looking for a new Lexus RX last year. Irvin Johnson at Larry Miller took all the time we needed that day and followed up periodically with us the last 10 months. We decided to get serious about a new car a couple weeks ago, and wanted to make sure we wanted a Lexus and not a Mercedes, Porsche or Audi. Went to the Mercedes dealer in Spokane, seemed like we were bothering them. The Porsche people didn’t bother to come out to see us....went to Larry Miller Lexus to see Irvin again, got treated like an old friend. We got the deal done, and we are even more impressed with the crew there. Irvin, Scott and Shawn are all top notch, highly recommend them at Larry Miller Lexus. More
Routine oil change and maintenance for RX-350 F-Sport My first visit to this dealership, after moving up here from Texas—and a very much larger dealership down there. Greeted by Asa and he signed me in, My first visit to this dealership, after moving up here from Texas—and a very much larger dealership down there. Greeted by Asa and he signed me in, in prep for my appointment with Alexus. My service took a little less than 2 hours, and being presented with a perfectly detailed vehicle (inside and out) was a welcomed surprise—thank you, Spokane Lexus Team! More
10,000 mile routine maintenance check. Lexus of Spokane is a great place to have your car serviced. Everyone was extremely friendly and efficient. Will definitely be back. Greatly appreciat Lexus of Spokane is a great place to have your car serviced. Everyone was extremely friendly and efficient. Will definitely be back. Greatly appreciated, Peter More
Tire rotation Great customer service. Top notch! Bought a set of tires a year ago. Tire inflation light came on, took vehicle in to have checked out. They checked t Great customer service. Top notch! Bought a set of tires a year ago. Tire inflation light came on, took vehicle in to have checked out. They checked the inflation, rotated the tires & washed my vehicle, all complimentary! More
Great service Great personalized service. Scott found the exact car I wanted and had it delivered to Spokane in a very short time. Car was in perfect condition. Great personalized service. Scott found the exact car I wanted and had it delivered to Spokane in a very short time. Car was in perfect condition. More
Good experience buying a new car Kevin was great to work with throughout the sale process, the test drive, showing me other models, etc. Scott was very helpful in showing me all the f Kevin was great to work with throughout the sale process, the test drive, showing me other models, etc. Scott was very helpful in showing me all the features of the new car, I just wish I could remember all he said, but of course I have the owner’s manuals as reference. :-) More
Must have had an off day The latest visit was disappointing. Our RX350 needed only an oil change and mounting the winter tires. The dealership was slow, messy and expensive (a The latest visit was disappointing. Our RX350 needed only an oil change and mounting the winter tires. The dealership was slow, messy and expensive (although that was not a surprise). The car was promised in 1.5 hours and it took three. No one communicated with me, even though I was sitting in the waiting room. There was a drip of oil after the oil change due to not wiping up when done. Although none of that is very serious, more is expected from Lexus. If I am going to pay almost 50% more than a local garage, where I take our other vehicle, performance needs to be better. More