Findlay Lexus of Spokane

Quality product, sales, and service This was our third vehicle from this dealership. Mike Bartlett was our salesman and did a great job making us feel comfortable with our purchase decis This was our third vehicle from this dealership. Mike Bartlett was our salesman and did a great job making us feel comfortable with our purchase decision. Everything is quality from product to sales to service to perks after the sale. Free airport shuttle service, loaner vehicles or a comfortable lounge, quick shuttle service, always a free car wash, and maintenance are some of the things that keep me coming back. More

Exceptional service - always! My family owns three Lexus vehicles and enjoy the service we receive from LHM Lexus. Jim takes the time to make sure we are well taken care of. We w My family owns three Lexus vehicles and enjoy the service we receive from LHM Lexus. Jim takes the time to make sure we are well taken care of. We would never think of going anywhere else. I have written many glowing recommendations for Jim and this dealership, and truly think Jim is worthy of promotion. More

Service Jim and Noe worked together to get everything right with our vehicle! This was a new purchase and our 3m needed to be redone. Thank you! Jim and Noe worked together to get everything right with our vehicle! This was a new purchase and our 3m needed to be redone. Thank you! More

Exceeded Expectations Negotiated a win win deal with DJ...very professional and very educated on Lexus. All the staff including DJ, Scott and Christen were exceptional and Negotiated a win win deal with DJ...very professional and very educated on Lexus. All the staff including DJ, Scott and Christen were exceptional and treated us like family. We really enjoyed the process and would do it again in a heartbeat. More

Awesome Salesperson (D. J. Boehm). We had an excellent experience. I have nothing but great things to say about this dealership. The salesperson and finance person were excellent. It wa We had an excellent experience. I have nothing but great things to say about this dealership. The salesperson and finance person were excellent. It was worth the time. I would recommend my friends to this dealership without any reservation. More

Efficient friendly Every one at this location is helpful friendly has a smile for you. I love that they wash the car and especially that they vacuumed in dude and did a Every one at this location is helpful friendly has a smile for you. I love that they wash the car and especially that they vacuumed in dude and did a quick wipe around, really helps me keep my car looking good. Always nice you can have a beverage while there. More

Superlative Everything was great. Irvin was helpful and sincere. He was friendly, knowledgeable and easy to work with. I would highly recommend him to friends a Everything was great. Irvin was helpful and sincere. He was friendly, knowledgeable and easy to work with. I would highly recommend him to friends and family. More

Larry H. Miller Lexus of Spokane Always a great experience. Jim Freet and the service team do an excellent job! I appreciate the efficient service, friendly staff and attention to det Always a great experience. Jim Freet and the service team do an excellent job! I appreciate the efficient service, friendly staff and attention to detail. More

Great service Even though they were booked full, they were able to get me in for a service while I was in town. I live near Portland, OR but purchased my car in Spo Even though they were booked full, they were able to get me in for a service while I was in town. I live near Portland, OR but purchased my car in Spokane and get my service done there. Thanks for the great service! More

Quality Leadership at LHM Lexus I had been looking for a used Lexus GX (certified) for the past three months, when I thought about switching cars to a used Lexus LX. I saw I could ge I had been looking for a used Lexus GX (certified) for the past three months, when I thought about switching cars to a used Lexus LX. I saw I could get one for about the same price as a GX, albeit with higher miles and a year or two older. (Two weeks prior, I was ready to sign paperwork for a GX (Luxury Trim) at Lexus of Cerritos in Southern California. They were terrible — did not want to take my loan and I walked out.) When I narrowed down my search of LX’s, I saw one with higher mileage (118k miles) at Lexus of Spokane. I was weary of getting a vehicle with those high miles as the GX’s I was looking to purchase had less than half. I then looked into the maintenance of the vehicle and finally made my decision to purchase that one over two other LX’s in Florida and Texas. There were some hiccups getting there, and when I did arrive some inaccuracies with information given. However, the sales advisor, DJ, went through the paperwork to see where the errors were, and even had their service department put the car on the rack. He did find some information he misquoted and spoke to the GSM (Brent). Initially, they were unsure of what to do, but took the issue up to the GM, Bob Mclean. Bob was the ultimate professional— he made it right. He turned a negative into a positive. The inaccurate information re the wear/equipment on the vehicle, he approved to be fixed/replaced and even put gas in my rental car. He went above and beyond, and wish every company/institution had a Bob Mclean at the helm. I would buy another car from them, without hesitation. Now, hopefully my LX will take me another 150k miles! More