Findlay Hyundai Prescott

Purchasing a car can be strenuous, but the staff at Findlay Hyundai made it all so easy. . Findlay Hyundai made it all so easy. . More

It's been over 5 weeks since my car was brought in for brakes. The only call I got on the progress was after the 2nd week when Nico reached out to tell me my battery was dead and would I like to purchase brakes. The only call I got on the progress was after the 2nd week when Nico reached out to tell me my battery was dead and would I like to purchase a new one. I mentioned the brake light switch that I requested be replaced being the culprit but got no response. I inquired about the status of the car and was told it would be finished up by the end of the day. Approaching week 4 I called and spoke to Nico He told me the tech had a family emergency and had been out on vacation prior but he would have a manager reach out to check on the status. Next day Nico called me and said the tech found another problem with a wheel hub and asked me if I would like it replaced, he also said the brake master cylinder was on back order so therefore he could not give me an answer to when my car might be ready. I checked online and found the part readily available on many sites. As I approach week 6 I have not received any updates on the vehicle good or bad. I think part of customer service is maintaining communications so the customer can adapt their lifestyle especially if it is incumbent on a car. Looks like Thanksgiving might be a bust but I guess I can hope for Xmas. More

Great sales and service staff. Austin and Kyle made purchasing a new car painless. We can wait for their new building to open. Austin and Kyle made purchasing a new car painless. We can wait for their new building to open. More

They were polite when I called for an appointment and in a timely manner scheduled me to bring in my car for service. I was greeted quickly upon arrival at the service department. All my questions were an a timely manner scheduled me to bring in my car for service. I was greeted quickly upon arrival at the service department. All my questions were answered and my car was taken back for service in a timely manner. The waiting area was clean, pleasant, and comfortable with snacks and beverages provided. Everyone I encountered was pleasant, professional, and knowledgeable. More

Not coming back. Dishonest service department. Can’t trust that they are telling us the truth. Dishonest service department. Can’t trust that they are telling us the truth. More

When I returned home I found two items on the inspection in red indicating immediate attention needed. The tech never mentioned anything about it. Poor follow through. Bad customer service. What if they ha in red indicating immediate attention needed. The tech never mentioned anything about it. Poor follow through. Bad customer service. What if they had been safety issues? More

I was very pleased with my service. Very professional and knowledgeable service advisor. Thank you! Very professional and knowledgeable service advisor. Thank you! More

The guys working in the service department, Grant and Nico are very nice and helpful. Nico are very nice and helpful. More

Service manager very polite, courteous, and knowledgeable. Took time toreview the written vehicle report with me. knowledgeable. Took time toreview the written vehicle report with me. More

Great service and friendly helpful service workers. Wish theee was an in house car wash though. Wish theee was an in house car wash though. More