Findlay Honda

I lost my spare key and went to Findlay Honda to get a replacement in Q1 2022. I was told that due to supply chain issues the keys were on back order and I would need to pre-pay for the key and “cut”. No replacement in Q1 2022. I was told that due to supply chain issues the keys were on back order and I would need to pre-pay for the key and “cut”. No problem, I payed to order the key and was told it would take a month or two. A month or two went by and no one has contacted me so I followed up. I was told the shipment had been delayed another month or so. A month or so later I followed up again and again was told the shipment had been delayed again. This happened multiple times until I was finally told it would be sometime in early 2023. By this point I stopped following up with Honda until July 2023. When I called this time they finally had keys available but seemed to have completely forgotten about me so no one had bothered to notify me. I made an appointment to get the key and at the end I was surprised with an additional charge for over $100.00 for “labor”, that is after I had already pre-paid over $100.00 for the key and “cut”. The delays due to supply chain issues I understand are out of their control; however, the lack of communication and common courtesy I do fault them for. Never once did Findlay Honda reach out to me to give me updates about the delayed order. They didn’t even tell me when keys were finally available, I had to constantly follow up with them. When I finally made the appointment to get the key the representative wasn’t even aware I had already ordered and paid for the key over a year before. The seemed to have forgotten about me and had to go back to invoices from over a year ago to confirm what I told them. After all that they still felt it was necessary to charge me again, which to me felt like a fee for inconveniencing their busy service department with a year and a half old service claim. 1/5 Would not recommend. More

Ryan moore is very helpful in terms of getting the car you want . Not only that he is very informative with the car as well . i highly recommend this person if you are trying to buy a car . most of the ti you want . Not only that he is very informative with the car as well . i highly recommend this person if you are trying to buy a car . most of the times they will try to pressure you and not be transparent with you however with this experience i feel great having him as my salesman More

So far the customer service has been amazing. Everyone we’ve dealt with in two different visits. Recommend this dealership for sure! Everyone we’ve dealt with in two different visits. Recommend this dealership for sure! More

I got great 👍 service at my dealership, my Honda CRV starter would grind in the morning when I first started. During the rest of the day no problem no noise. I bought the car in to have it checked out. starter would grind in the morning when I first started. During the rest of the day no problem no noise. I bought the car in to have it checked out. The service technician ask me to leave the car to see what happens. Next day the car was ready, the service technician told me he checked everything, and found no problem. But after the service call, I've heard no noise and no grinding, the car starts first time every time. What ever they did fixed my problem and I'm happy, thank you. More

Took new Ridgeline in for 6 month service. Our service tech — Isaiah — was most helpful with scheduling and explaining what was involved. Asked if we wanted "a wash with that?" Of course we Our service tech — Isaiah — was most helpful with scheduling and explaining what was involved. Asked if we wanted "a wash with that?" Of course we did. And when we were all finished he paired our phones for us, a process beyond us two senior citizens. Highly recommend Findlay Service. More

I wasn’t ok in the beginning, but that soon went totally out the window. Findlay Centennial is the BEST! They are Professional, Caring, Attentive, and hospitable. They will do possible to help in every w out the window. Findlay Centennial is the BEST! They are Professional, Caring, Attentive, and hospitable. They will do possible to help in every way and get You in the Vehicle You desire. Kudos to The General Manager and All Their. Thank You 😊 More

Went there for an oil change, Mark, did a great job. Thorough with his recommendations, but didn’t try to force any services, just said to look through my past receipts to see what’s been already done w Thorough with his recommendations, but didn’t try to force any services, just said to look through my past receipts to see what’s been already done with my car, then call him on what needs to be done. More

Brought In Our 2022 Civc Sport For Scheduled Service. As Usual,Not A Drop Of Oil On Any Part Of The Engine Bay. Interior Was Great As Well As The Quality Of Service. Isaiah My Service Advisor Was Exempla As Usual,Not A Drop Of Oil On Any Part Of The Engine Bay. Interior Was Great As Well As The Quality Of Service. Isaiah My Service Advisor Was Exemplary In All Aspects. We Have Purchased Four Vehicles Here And Will Continue. More

Friendly staff and quick service. I definitely recommend bringing your Honda in for service here. I definitely recommend bringing your Honda in for service here. More

I went for my yearly service. I have been going to this dealership for many years and have purchased many cars there. I have always been pleased with the service provided. Anthony I have been going to this dealership for many years and have purchased many cars there. I have always been pleased with the service provided. Anthony Hernandez. Was the service consultant that handled my service. He was very friendly and showed me what needed to be done to keep the car in good working order. It was busy so I had a longer wait then expected but I was satisfied that everything on the list was completed, and they washed my car. It was recommended that I have the timing belt replaced but I couldn't leave my car there. They were great to offer a car for me to drive, but I will make another appointment for that service. More