Findlay Honda Henderson - Service Center

I'll begin with that I own a 2004 Honda Accord. Findlay was recommended by the out of state dealership where I originally purchased. After relocating to Nevada my 1st visit was with Nancy Harter/Service A was recommended by the out of state dealership where I originally purchased. After relocating to Nevada my 1st visit was with Nancy Harter/Service Advisor. The car was having issues and after explaining the "symptoms" to Nancy who by the way has the patience of a doctor listening to a customer explain in a language that has to be converted to car terms put me at ease immediately. Long story short it was resolved beyond what any dealership would do and more!!! Nancy takes charge and gets the job done period. I cannot imagine going anywhere else for service. Recently had a fan belt replaced and rear brakes it was Nancy's day off & she still made sure the service was top notch. As far as i can see the employees work as a team. Thanks Nancy you are the best :) More

I purchased my Honda new in 2008. Within the past year while taking it in for regular service I was told the first time my brake pad life was at 5% and needed immediate replacement. Something didn't soun while taking it in for regular service I was told the first time my brake pad life was at 5% and needed immediate replacement. Something didn't sound right as I look at the inspection ratings each time I take it in and the prior service was brake pads at 75% life. I chose to make a written complaint to the Service Manager who when he received my letter explaining being lied to as I took my vehicle into a Brake Specialist and was told I would not need brakes for a long time they were in great condition. The Service Manager offered me a full detail on my car for the inconvience and I let it go. Last Monday 1/16/2012 I took my car in for service, in the comment section was`"fRONT BRAKES (PADS @ 10%) rEAR bRAKE (PADS @ 0%) Front and rear brake replacement. There was no verbal discussion that I had 0% brakes pads left on the rear of the car. After my prior experience and due to the fact if rear pads were at 0% it would be metal to metal and definately making that noise, my Honda book under brakes said when pads got down to a certain thickness you would begin hearing a noise. My brakes have never made any kind of a noise ever. I immediately went to a shop who does nothing but brakes and was advised the information given me on my brake was incorrect and there was 30 to 40% pad life on all four wheels. I believe certain people are targeted such as women and older people who when they are told something like the brakes are at 0% they without question spend the money and replace the part that could be life threatening. Trust and loyalty between a dealership and their customers is without question. Ok Findlay Honda Henderson, I was lied to once and accepted a car detail, now I have been lied to again about the same thing and I am done with your dealership and intend to share this information with all our business connections AND friends. We were going to go into to the dealership and talk to the General Manager about this happening twice but for what reason. We want nothing more from Findlay and will never buy anything from them again. More

Nancy is one very important reason I will stay with Findley Honda. Going in for Service is akin to going to the Dentist...never fun and money you would much perfer to spend elsewhere. Unlike the Dent Findley Honda. Going in for Service is akin to going to the Dentist...never fun and money you would much perfer to spend elsewhere. Unlike the Dentist...this experience is painless and Nancy "spells it out" in such a way that I feel confident that I am getting the best value for my dollar. Beside the "business aspect"...Nancy makes you feel like "family"!! More

I was cleaning the battery terminals on my 2005 Honda Accord Hybrid when I found out that when I reconnected them my radio and navigation went out and wouldn't be functional without a code. I called Fin Accord Hybrid when I found out that when I reconnected them my radio and navigation went out and wouldn't be functional without a code. I called Findlay Honda to get the code and they said they can't give codes out over the phone and I'd have to come in to get the codes. That was somewhat inconvenient but I realized it was for security purposes so I came in. Roger greeted me at the Express Service department and was able to get my radio code but not my navigation code. I told him I really need my navigation for my job and he searched my car from bumper to bumper looking for a serial number to look up my navigation code. He asked several people in the service department on where the serial number could be and he searched everywhere again. He finally ended up calling the manufacturer and getting the code. I'm really sorry I took up so much of his time but he wasn't going to quit until he got my codes. I'd like to thank Roger VERY MUCH for going above and beyond my expectations and he is the reason I continue to go to Findlay Honda for all of my services. The entire Service staff is very friendly and easy to work with but Roger definitely made a huge positive impression that reminds me of old Vegas when customers were treated like people and not a number. Thanks again Roger! -Trent Byers More

Tim was professional and very helpful. The problem with my Honda Civic Hybrid was complex for the local technicians to analyze and solve. Tim persevered in communicating with Honda America in California u my Honda Civic Hybrid was complex for the local technicians to analyze and solve. Tim persevered in communicating with Honda America in California until the problem was resolved. Even though this process took about a week I was satisfied with the results. Thanks to Tim. Regards, Harold Vitale. More

What more can I say about my favorite service advisor, Ms Nancy Harter? I brought in my aging CRV for routine maintenance in addition to a minor repair on 1/3/2012, and Nancy provided me with her always exc Nancy Harter? I brought in my aging CRV for routine maintenance in addition to a minor repair on 1/3/2012, and Nancy provided me with her always exceptional level of customer care. With the economy as it is nowadays, every bit of savings helps and it was particularly considerate of her to apply the Honda coupons (which I had forgotten to bring with me) as well as print out a statement I would need in order to claim future reimbursement from a compressor issue (which I had received in the mail but also forgot about). The few other advisors I've experienced throughout my service history were ok, but Nancy tends to leave me with a much greater feeling that she really cares about me and my car's needs. I'll be requesting her specifically on my next scheduled services! Thanks again, Nancy! See you in 3 months!!! More

Since I recently bought a Honda S2000 (from a private Since I recently bought a Honda S2000 (from a private party), I thought I would have it serviced at Findlay Honda in Henderson. I could not be m Since I recently bought a Honda S2000 (from a private party), I thought I would have it serviced at Findlay Honda in Henderson. I could not be more satisfied with the service I received! From Mr. Asel and all the technicians I found them pleasant, courteous and efficient. They finished my car quickly and (since I'm a bit OCD and watched the service closely) to my complete satisfaction. I have another "family" car and I plan to have it serviced at Findlay Honda in Henderson when it is due. h More

I came today to get my car serviced I wasn't in the greatest mood, however nancy harter was amazing and extremly helpfull to the point I didn't mind to wait. She was friendly kept an eye contact very p greatest mood, however nancy harter was amazing and extremly helpfull to the point I didn't mind to wait. She was friendly kept an eye contact very profitional, took the time to explain everything and recomended tire rotation. My name is sam kutob and I currently own a honda pilot.I will recomend this dealership. More

I was greeted promptly by an express service advisor (Colton Longmire) who made me quickly feel very welcome. He was quick to explain the proceedure, how long my service would take, as well as directing (Colton Longmire) who made me quickly feel very welcome. He was quick to explain the proceedure, how long my service would take, as well as directing me to the lounge to wait. He extended to me a complimentary drink ticket, encouraged me to relax and enjoy the college football game on TV and said he would take care of the rest! Great experience. Everything was explained to me in detail afterwards, as well. This was my first service visit to Findlay Honda....and it won't be my last. Ronald Leavitt More

Roger was very friendly and professional and explained everything that was going on with the service of my vehicle. This dealership is great to work with and I would definitely recommend them and will con everything that was going on with the service of my vehicle. This dealership is great to work with and I would definitely recommend them and will continue to have my vehicle serviced there. More