Findlay Honda Henderson - Service Center

Nancy always listens to our concerns,requests & complaints of our vehicle problems so that she can determine the cause of them. She is always knowledgeable of what needs to be repaired and takes t complaints of our vehicle problems so that she can determine the cause of them. She is always knowledgeable of what needs to be repaired and takes the time when writing it all up that it is explained well so that there are no problems. She always go out of her way to make sure the service is done correctly and on time and keeps us informed as she knows how important it is for our business to get them back on the road as quickly as possible. Nancy is always helpful, very nice and professional because she knows that is the right thing to do in a customer service position. More

We highly recommend anyone and everyone to have their vehicle serviced at Findlay Honda, the main reason is because of Nancy Harter. She is unlike any other advisor we have been to in all the years of h vehicle serviced at Findlay Honda, the main reason is because of Nancy Harter. She is unlike any other advisor we have been to in all the years of having our vehicles serviced. Nancy is honest with us and helps us maintain and keep our Ridgeline and accord on the road and safe. I use to bring the vehicles in all the time until my wife met Nancy, she just loved Nancy and now she feels comfortable on taking the vehicles in to be serviced. It has made a our life easier having Nancy there for us. we know what Nancy advises us is the truth and she always have us in her best interest. Findlay Honda better hang on to her. She is amazing and her customer service skills are far better than you will find at any other dealer, or independent shop.. Thanks Nancy!!! More

Nancy is definitely a representative of GREAT customer service. She is genuine and caring. She will listen to you and will recommend things you haven't even had the chance to think of yet! I went to a dif service. She is genuine and caring. She will listen to you and will recommend things you haven't even had the chance to think of yet! I went to a different Honda Dealership on West Sahara and the customer service there was incredibly bad and disappointing especially because I had an urgent issue with my SRS Airbag light. I expressed it to Nancy and she apologized (when she didn't have to!) and took great care of the issue as if it was no trouble whatsoever. She explained the steps and kept a great line of communication. She is super sweet and definitely an asset to Honda Henderson! Thank you Nancy!! More

I would like to compliment Nancy Harter, Service Advisor. Nancy has always gone out of her way to ensure everything is followed through as promised. She has great follow through and communication skills. Nancy has always gone out of her way to ensure everything is followed through as promised. She has great follow through and communication skills. I trust her judgement, knowledge and appreciate her honesty. I always feel she has my best interest in ensuring appropriate service is being done on my new vehicle. I have plenty of options but continue to come back to this dealership for my servicing needs because of Nancy. More

I am so thankful to have been connected to Nancy Harter when I was researching options for getting the timing belt on our Honda Odyssey replaced. As a family of five on a very tight budget and with only o when I was researching options for getting the timing belt on our Honda Odyssey replaced. As a family of five on a very tight budget and with only one car, I was very concerned about not only the cost of the repair but also the logistics of being without our sole source of transportation for any amount of time. Nancy quickly allayed any worries I had by informing me of a coupon that was available on the service that I needed as well as offering to provide a loaner car for me for the day. I can't tell you of the relief that this provided for me that I did not have to worry about how to make this situation work so that my husband could get to work, my children would be safe, and the car could be affordably repaired. Moreover, the sincerity and genuine kindness that emanated from this woman was unmistakable. She did not pressure me at all but provided me with her direct phone line and told me to contact her when I was ready and she would make it work for us. Because of my phone experience with Nancy, I knew that Findlay Honda is where I wanted to go to handle this repair. Today we went and had the repair done. Everything worked just as she said it would, with no surprises or glitches. Some recall work needed to be done as well as a couple other items that were discovered and needed fixing but the pricing was fair and I was told in advance and allowed to decide if I wanted it performed now. The rental car process was smooth and made so easy for me. I cannot say enough positive things about Nancy Harter. I would recommend that anyone considering getting their car repaired contact Nancy at Findlay Honda because you will be treated fairly and with compassion. She made a potentially stressful situation so painless. Thank you, Nancy, for all the kindness you showed to our family. You are such an asset to your employer and anyone fortunate enough to do business with you. For any future repairs, I will be giving you a call. More

She is the best employee at this entire dealership! i would not take my honda anyplace else specifically because of Nancy, thank you very much for your help. would not take my honda anyplace else specifically because of Nancy, thank you very much for your help. More

We highly recommend Nancy in the service department! She has helped out our Honda family of 4, in so many ways. We know we can trust her and we will only go to see her. she makes sure all of our cars in ti has helped out our Honda family of 4, in so many ways. We know we can trust her and we will only go to see her. she makes sure all of our cars in tip top condition. She greets us with a huge smile, gets us a ride home and makes sure the vehicle is ready on time to have us picked up on time. We get the car washed, which is greatly appreciated too. Always a great experience working with Nancy! she is a true asset to Findlay and don't know what we would do without her! Thanks Nancy More

Nancy is fantastic, very personel and efficient. She explained everything that was going to be done to our vehicle. This employee goes above and beyond and you are fortunate to have her as part of your explained everything that was going to be done to our vehicle. This employee goes above and beyond and you are fortunate to have her as part of your team. We own three Hondas and Nancy is a big part as to why we continue to have them serviced at your shop. Thank you again Nancy .. More

Very best service department in town. And this is not my first dealer. My ridgeline it is allways done on time when Nancy says it will be and I like it. first dealer. My ridgeline it is allways done on time when Nancy says it will be and I like it. More

Ive been in the honda service dept so much, they know me by name. Lucky for me, everyone is beyond nice. When my transmission went out, right after my hondacare expired, Nancy went above and beyond to make by name. Lucky for me, everyone is beyond nice. When my transmission went out, right after my hondacare expired, Nancy went above and beyond to make sure I got the best deal possible. Unfortunately after my car left the shop for that, my engine went out. Being a broke college student, Nancy calmed me down in the middle of a little breakdown and once again made sure I got an amazing deal. Anytime I have a problem as well as my mother who is also a honda owner, she does everything in your power to make sure the stress of expensive car repairs is minimized. I will recommend anyone to findlay honda and especially Nancy, honda owner or not. As long as Nancy is there taking care of me, Ill be a honda owner for life! More