Findlay Honda Henderson

Horrible experience! My husband (a disable veteran by the way) and I went to go purchase a car the Tuesday before Thanksgiving. The dealer kept us there over 5-1/2 hrs doing the "dealer dance" and coming up way) and I went to go purchase a car the Tuesday before Thanksgiving. The dealer kept us there over 5-1/2 hrs doing the "dealer dance" and coming up with a good price. We went into financing signed ALL the contracts agreements and were ready to leave and the last minute they said we had to take our trade in, because I could not prove my income that late at night ( it was now 10:30pm!). OK not happy, but I understood as my income comes from rental properties and I just don't carry my taxes, rent rolls, leases and bank statements in my back pocket). We ( the car manager, car salesman, finance guy and my husband and I) all agreed we would come back Monday to provide them with whatever they needed, in addition, I was to check with the credit unions to see if they had a better rate then what they were providing. So Monday we returned I checked with the credit unions ( they were slightly higher), then called the dealership. I left messages for the used car manager, the salesman, the finance guy and in the general mail box with NO return call. SO Tuesday we started again with the calls. I finally got another salesman on the phone who after several" ums and ahhs" and "not sure what is going on", finally admitted they sold my car that was under contract... say what? The true sorry gets worse from there. I finally got a call from the salesman Micheal Cabreara who then started yelling at me as if I did something wrong! He said I could not prove income. This is not really true as my income is verifiable, just a little difficult to do at 10:30 at night and no one wanted to take another hour and a half that evening for me to go home, gather the appropriate info, that is why we wrote the agreement and were all on the same page that evening. After taking the abuse from the salesman, about 1/2 hour later I get a call from a guy who says he is the used car sales manager applogizing for what happened and said " everthing happend for a reason, we will find you a better deal, I have over 28 dealerships I will find a better deal for you". I asked when I should hear from him and he said the afternoon and again in the morning. No call happened that Tuesday evening, but I did get a call in the morning Monday from the used car sales manager CJ who said he did not know what was going on as he had been off for 2 days. WOW! evidently there are a lot of games being played over there. So after a short call with him I get another call from the salesman Micheal, who again started acting like I had dome something wrong and we now shifted from "your could not prove income" to "you were going to get your own financing"(which this was only a option), My question to him was I could get it, but how am I supposed to get financing on a car you already gave/sold to someone else? He could not provide an answer, but tried to redirect asking again about getting financing. So next was another call from CJ the used car sales manager, Who got me prior to going into an appointment, said he would call back and I have yet to hear from him after 5 additional days! Way to treat a Vet Findlay! I would be very, very cautious of doing ANY business with these people as they appear to be major scam artist and game players and in the end, they will screw you and think nothing of their actions, nor will they take reponsibility for bad behavior and wrongful actions. I have one last comment as Findlay kept asking me if I got financing, the answer is no...cash and guess where we are taking it? More

Nancy in the service department is the reason we continue to have our Hondas serviced at Findlay Honda in henderson, we pass 2 other Honda dealerships just to have our vehicle serviced there. We trust her i to have our Hondas serviced at Findlay Honda in henderson, we pass 2 other Honda dealerships just to have our vehicle serviced there. We trust her intirely, we know our vehicles are in good hands and we are not being ripped off. She is a Great asset to this dealership. More

I work in the hospitality industry in Las Vegas and Finlay Honda Henderson was the place for me to buy the vehicle that I always wanted, but the main reason they have my business is because the high le Finlay Honda Henderson was the place for me to buy the vehicle that I always wanted, but the main reason they have my business is because the high level of customer service was provided to me by Emmanuel Epino and from my sales person JC Sanchez and Sales Manager Elan Yakovee . thousands of dealerships in this city I could have chosen any of them, but I chose FINDLAY HONDA HENDERSON I love my Honda and I appreciate them; they made my purchase experience one of a kind most important I'm happy with my new Honda. I can honestly said & believe that: Findlay Honda Henderson has.... "The Cure For The Common Dealership" Thank You Guys!!! More

Harris and Ray. And finance dept and Don. If you are in the market for a car come to Findlay Honda. We just bought a 1999 corvette. We had the best service and everyone was exceptionally friendly courteous the market for a car come to Findlay Honda. We just bought a 1999 corvette. We had the best service and everyone was exceptionally friendly courteous and helpful. There is no question that I would recommend Findlay Honda to everyone. Thanks guys. YOU ROCK More

Nancy Harter made my trip to Findlay Honda service center a great experience, she is a pro in every since of the word she is the best. a great experience, she is a pro in every since of the word she is the best. More

bought a 2013 odyssey, buying experience was great. did my first oil change and told the service staff that my breaks are squeeking, they just told me, it's probably just a glaze on the rotors. drove it ab my first oil change and told the service staff that my breaks are squeeking, they just told me, it's probably just a glaze on the rotors. drove it about 2 miles and the brakes are squeeking again. I called the service dept. to have it checked, came in and david p. assisted me. service was done and was told that they just cleaned it by using a brush. drove home and two days later I hear the squeeking again. called david p. again to schedule a service. came to the dealership and had it serviced. they placed the vehicle on the lifter and both david p. and a mechanic showed me that it might just be a build up of some kind of glaze thats what causing the noise, they showed me how shiny the rotor was thats what causing the squeeking. their suggestion to me was to brake harder so it will knock off the glazed. if I knew that all I have to do is break harder, then why would I even bother driving 15 miles back and forth to have your vehicle service at a state of the art service facility? if I have to bring it in again for the same problem, which I will, it's gonna be the fourth time, just frustrating already. More

Nancy is so nice and helpful, i appreciate her taking the time to make sure my car is in top condition. Nancy has a great personality, i always look for her specifically because her knowledge of my cars need time to make sure my car is in top condition. Nancy has a great personality, i always look for her specifically because her knowledge of my cars needs are the best. Thank you so much! More

This is a great dealership to work with and working with Richie was fantastic. He was straight and to the point. I will do business with him again in the future when I am looking for a new vehicle. Richie was fantastic. He was straight and to the point. I will do business with him again in the future when I am looking for a new vehicle. More

My sister and I were driving from Wyoming to Southern California and had planed a stop in Vegas but not with the intention of having the air conditioning in the car breakdown in the heat of summer. What California and had planed a stop in Vegas but not with the intention of having the air conditioning in the car breakdown in the heat of summer. What we thought was going to be an expensive hassle turned out to be a blessing thanks to Nancy, she not only managed to get the cool air flowing again but found out that we had an extended warranty and was able to keep us right on schedule with a rental car while the work was in progress. Nancy called me twice to let me know how it was going and that we could get the car the next morning before noon, she had the car washed and waiting for us by 10am. I must say I've never felt more confident about my choice in buying a Honda than after receiving the kind of customer service she provided. We are going to stop by and see her on our way back, her smile and honesty is a rarity today. Thank you so much. Nicole More