Findlay Honda Flagstaff

My wife and I decided to upgrade our aging SUV to an Odyssey minivan. I shopped around online with some of the Phoenix dealers - some were more willing to deal over email than others and the prices were Odyssey minivan. I shopped around online with some of the Phoenix dealers - some were more willing to deal over email than others and the prices were generally pretty good. But Findlay Honda here in Flag had the only model/color Odyssey in the state that was our first preference so I headed over there to see if I could work out a deal. I had done my homework and knew what I was willing to pay and was pleasantly surprised at how relatively easy the negotiations went with the sales guy, Dak. The price we agreed to was a bit below my target and we took advantage of Honda's 2.9% financing offer. Took the car home and everything was great until Honda announced their Memorial Day sales event 2 days later with 0.9% financing. I went back to Findlay to ask if I could get my deal switched to the 0.9% and they said I had to talk to American Honda Finance Corp. Went home, called AHFC and naturally they said I had to talk to the dealer. At this point, I was feeling like this was going to be the ol' run around but the squeaky wheel gets the oil so I went back to Findlay and this time I spoke with Frankie Ruiz, their sales manager. Frankie was very nice and said he would talk to his AHFC rep to see what could be done. Frankie got back to me shortly thereafter and said he felt pretty confident he would be able to get me the 0.9% deal. It took a few days but Frankie came through and I went back to sign the revised paperwork for the better deal. It's tough for me to think of buying a new car as an enjoyable experience simply based on how expensive cars are these days. But I must say that I was very pleased with Findlay's, particularly Frankie's, efforts in helping me get the better deal that Honda announced right after we bought the Odyssey. They earned my respect and most likely my repeat business down the road. As for the Odyssey itself, I swore I would never own a minivan as a younger man, but its funny how life changes. But this thing rocks - the kids love it, my wife loves it, its roomy, powerful, quiet, efficient, and handles great. It's a Honda... More

I was visiting Flagstaff and took my Honda Accord to Flagstaff Honda for a warranty issue. Even though I am from out of town and I didn't purchase my Accord from them, I was treated as a valued customer Flagstaff Honda for a warranty issue. Even though I am from out of town and I didn't purchase my Accord from them, I was treated as a valued customer. The repair was speedy and well-done.I highly recommend this dealership for Honda Service. More

Flagstaff Honda should be the last place you take your car for repairs. Had some warranty work done there, took them over 2 mo and now after 1 of the things they fixed, my rear control arm, a month later car for repairs. Had some warranty work done there, took them over 2 mo and now after 1 of the things they fixed, my rear control arm, a month later both my rear tires are so worn out on one side I'm afraid to travel the 100 miles a day I commute. They didn't do an alignment after replacing a control arm, DUH! And they say it's my fault! It costs me a new set of tires and an alignment, if this was properly handled by professionals it would have never happened. Flagstaff Honda BEWARE! Flagstaff Honda has reared it's ugly head again. They screwed up my oil plug so that we couldn't even get it off to change my oil. After all the troubles they gave us from above. The worst service in Flagstaff I have ever seen!!! You should be ashamed. More

My wife and I purchased a 2007 Honda Pilot from Flagstaff Honda in March, 2007. We made this purchase after exploring the purchase possibilities in the area where we currently live. The best deal we were off Honda in March, 2007. We made this purchase after exploring the purchase possibilities in the area where we currently live. The best deal we were offered was from Flagstaff Honda which is nearly 200 miles away. We none the less made the decision to buy from Flagstaff and have the vehicle maintained locally at Superstition Springs Honda. My wife has kept the vehicle’s maintenance schedule up to date. However, the amount of warranty work needed was alarming, particularly to the power windows. What made this peculiar was that the regulators for the passenger windows which are seldom used kept malfunctioning (5 replacements to date) while the drivers side window which is used more often has never malfunctioned or needed replaced. In December 2008 (1 and ½ years after vehicle purchase), the vehicle mileage was approaching the factory warranty limits of 36,000 miles, we began receiving extended warranty offers from various companies through the mail. We generally look to these offers as little more than scams and are always skeptical. Still concerned reference the excessive amount of needed repair on the vehicle which had been covered by warranty, we made a telephonic inquiry to Flagstaff Honda. We were offered an additional 5 years/60000 miles (whichever comes first). I was still skeptical and considered the offer a little too good to be true. However, despite the problems we had with our vehicle, Honda has a reputation of loyalty and dependability. I considered that they were standing behind their product. That coupled with the concern we both had that we may very well continue to need a warranty (the window regulators alone are about $300.00 to replace) made the offer even harder to walk away from. We procrastinated on the offer for a time until Flagstaff warned that the offer would not be valid if our vehicle went over 36,000 miles (the factory warranty limit). At that point it was January 2009 and our vehicle was about 400 miles from the limit. We agreed and Flagstaff Honda sent what appeared to be a form from Zurich to validate such information as our current address and current odometer miles on the vehicle. Nothing else was completed on the form. This didn’t appear to be too unusual at the time since Flagstaff Honda is a reputable company and the form was being used to confirm the information we could provide. We paid Flagstaff Honda $1195.00 which was the agreed to purchase price for the extended warranty. Flagstaff Honda confirmed the terms of 60 additional months or 60,000 additional miles beginning 01/12/2009 and 35,566 miles. The Warranty would thus expire on 01/12/2014 or 95,566 miles (whichever comes first). Again, the terms did not seem unusual and even reasonable. We had recently purchased a Ford F150 with a similar warranty which expires 08/31/2011 or 98,231 miles (whichever comes first). Ironically, we purchased the Ford and warranty from Superstition Springs Honda for roughly what Flagstaff Honda was offering for the extended warranty on the Pilot. There were no red flags because we knew what we were purchasing and had no reason to believe we were being deceived or misled by Flagstaff Honda. In December 2009, another regulator breaks on a passenger side window. My wife takes the Pilot to Superstition Springs Honda and is promptly advised no extended warranty exists on the vehicle. She telephones Flagstaff Honda who advises the warranty cannot be accessed because of a snowstorm and because the business recently moved. Flagstaff inevitably contacts Zurich. Zurich contacts Superstition Honda and the window regulator is replaced at no cost to us. In August 2010 another regulator breaks on a passenger side window. Again, my wife takes the Pilot, which now has roughly 62,000 miles on the odometer to Superstition Springs Honda and is promptly advised no extended warranty exists on the vehicle. She again telephones Flagstaff Honda who phones Zurich. However, this time Zurich advises Superstition Springs Honda that no extended warranty exists. We contact Zurich and are told that in March 2009 (over three months after the contract was signed), the warranty was revised. The new term was 60 additional months from warranty purchase date/60,000 odometer miles. Although the timeline (01/12/2014) did not change, the miles would only be covered to 60,000 odometer miles. Not the originally agreed to 60,000 additional miles to be tacked on to the existing 35,566 at the time of warranty purchase. This is an important point. It was Honda’s insistence that we buy the warranty prior to the Pilot reaching 36,000 miles to be eligible for the 60,000 additional miles. Secondly, We would have essentially been purchasing a 60 month/25,000 mile warranty, a term which not only appears completely disproportional, but would have only lasted one year given the amount of mileage we were currently placing on the vehicle. This would not have been a term either one of us would have agreed to under any circumstance. Zurich’s explanation for the warranty revision was that Flagstaff Honda left certain items “blank” on the contract to include the original term. Zurich contends Flagstaff approved the change and that they mailed us a copy of the change. Zurich did agree to send Flagstaff Honda copies of the form we signed (still not completed) and the change to the contract they made in March 2010. Flagstaff Honda finally sent the documents to us. We requested the original terms be meant or a refund. Flagstaff Honda is no longer responding to any requests or taking any of our calls. More

Friendly and they do quality work. I will recommend them to everyone and will do all my service here. I will also purchase my next car here. Moe was excellent in service on helping me get my car repa to everyone and will do all my service here. I will also purchase my next car here. Moe was excellent in service on helping me get my car repaired. The owners son, Blane Seley came over and talked to me to make certain everything was ok. I will service my car here and buy my next car here. More

We spent the majority of day at the dealership We spent the majority of day at the dealership negotiating a deal. The salesman gave us a good faith estimate in writing. When we came by later to We spent the majority of day at the dealership negotiating a deal. The salesman gave us a good faith estimate in writing. When we came by later to sign the paperwork there was an added $2000.00 for accessories that they agreed in the original good faith which was in writing. They used traditional “bait and switch" tactics. When we confronted the sales manager on the con, he became very un professional and outright lied to us. They are complete cons and I would not recommend anyone doing business with them. More