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Findlay Honda Flagstaff
Flagstaff, AZ
688 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 688 reviews
August 07, 2016
Great experience Needed a car quickly before an unexpected move and found all the staff at Findlay Honda very helpful and eager to find a way to meet my needs. All my Needed a car quickly before an unexpected move and found all the staff at Findlay Honda very helpful and eager to find a way to meet my needs. All my questions and concerns were patiently addressed and they even were able to get another vehicle from an affiliated dealer so I could do a side by side comparison. Appreciated the great service of Melissa and was able to complete the process without my fears of feeling overly pressed or coerced ever coming true. More
by Passing Through
Employees Worked With
Melissa Morris, Justin Landes, Donna Gallo, Robby Findlay, Scott Phillips
August 04, 2016
Service department is NOT customer friendly I have been bringing my 2 cars here since moving to Flagstaff and not only is the service terrible, but they seem to not care about their customers. I have been bringing my 2 cars here since moving to Flagstaff and not only is the service terrible, but they seem to not care about their customers. I make an appointment every time for service and they either have no idea I am coming or do not honor the appointment. Today my car sat for a half an hour before I asked why my car was still sitting there. The response was, our lube shop does not open until 8. My response then why did you let me have an appointment at 730. His response we are working on that. I then proceeded to ask why after 3 years my car is going through the lube shop, I have never had it go through there, always gets driven to the back. He had no answer. Never will I ever go back here, I thought I was a loyal customer and I was treated very poorly. One would also think I would have received some sort of communication from the dealer after I had left clearly angry, but nothing yet. I am still baffled on why this dealership receives awards, must not be for the service department. Too bad they are the only Honda dealer in my city. More
by amyfriedl
Employees Worked With
All of service front people
August 04, 2016
Excellent Everyone in the service department is pleasant and eager to help. They had my vehicle done before the time I requested. Jeff called me with service Everyone in the service department is pleasant and eager to help. They had my vehicle done before the time I requested. Jeff called me with service updates. The transport driver is excellent. He is friendly and courteous. The car is clean and comfortable. More
by Lori Edwards
Employees Worked With
Jeff Ford
August 03, 2016
Great experience from start to finish Purchase a car that had not yet arrived at the dealership, and buying from out of state. Patrick was very responsive and I came away with a great d Purchase a car that had not yet arrived at the dealership, and buying from out of state. Patrick was very responsive and I came away with a great deal. Kept me up to date with when it was due to arrive. Jacob was very helpful in making sure all the details were taken care of. Signing all the paperwork was quick and painless. Wish the dealerships near me were as great to work with. Happy with my new ride, and Findlay Honda! More
by James
Employees Worked With
Patrick Hanlon, Jacob Lundie, Donna Gallo
July 30, 2016
Awesome!! I love my new Honda!! These guys are awesome!! The purchase of my new Honda was easy and painless. I will definitely do business with them in the futu I love my new Honda!! These guys are awesome!! The purchase of my new Honda was easy and painless. I will definitely do business with them in the future!! More
by cindy918
Employees Worked With
Riley Donaldson
July 28, 2016
Friendly sales staff! Great experience. The entire staff was friendly and easy to work with. Thank you to Shelby for all his patience with me and the many explanations duri Great experience. The entire staff was friendly and easy to work with. Thank you to Shelby for all his patience with me and the many explanations during the pre-buying, buying, and post purchase. I would definitely buy another vehicle from Findlay! More
by Cheryl
Employees Worked With
Shelby Eaton, Sales Consultant. 5 Star service!, Donna Gallo
July 12, 2016
Super easy purchase!! My sales person, Melissa, was very easy to work with. The showroom was clean and orderly. I felt the sales manager went out of his way to make a good My sales person, Melissa, was very easy to work with. The showroom was clean and orderly. I felt the sales manager went out of his way to make a good deal for me. More
by Bobby G
Employees Worked With
Randy Waites , Justin Landes, Ramon Avita, Donna Gallo
July 09, 2016
Saved $5,400 going somewhere else Took my odyssey to the service department to have them take a look at a transmission leak. Paid a diagnoses fee of $70 or $80. I was told that the lea Took my odyssey to the service department to have them take a look at a transmission leak. Paid a diagnoses fee of $70 or $80. I was told that the leak was on the transmission casing seam and the transmission would have to be replaced. I told them that the left axle had been replaced recently and asked if they had checked to make sure it wasnt leaking from the axle seal. They told me it was not and it was definetely the seam leaking. Was also told that the power steering pump was leaking and needed to be replaced. Total estimate of $5,700. I decided to get another opinion at a local shop and they were super helpful and friendly. They could not tell what the problem was because it was too dirty underneath. I appreciate them not guessing and took my car home to clean it off really well. When I took it back to the local shop, they said it was definetely the axle seal. They replaced the seal and did a transmission flush for under $300. The power steering pump is also fine and does not need replacement. I saved $5400 by not letting Honda work on my van. I no longer trust the dealership. Not sure if they were being dishonest, if they are have no idea what they are doing, or if something else is going on. I tried contacting them through their website about the poor service and never heard back. More
by Stephen Slade
Employees Worked With
Not sure who we worked with
July 03, 2016
Good Bye I just want to thank all of the customers of Findlay Honda. It has been a great experience being able to take care of all your needs. Unfortunately, I I just want to thank all of the customers of Findlay Honda. It has been a great experience being able to take care of all your needs. Unfortunately, I have been terminated due to my constant care towards the customers needs instead of the staff. I will truly miss the Hellos at the grocery store ,restaurants etc. Finlay Honda is a great Dealership they just need help listening to their employees. PS I will truly miss all you older ladies you made it worth while Lynn Selby More
by bboblynn
Employees Worked With
Lynn Selby
July 02, 2016
My experience with Service Lynn Selby has always been very helpful and friendly, he sees that the service is done right and the and in a timely manner. the waiting area is comfo Lynn Selby has always been very helpful and friendly, he sees that the service is done right and the and in a timely manner. the waiting area is comfortable , friendly for kids and relaxing. I appreciate the free car washes and the good service. More
by luv my honda
Employees Worked With
Lynn Selby
