Findlay Downtown Toyota Spokane - Service Center

I teach Customer Service classes at a local college and the service I recently received gets an A+. During a family emergency, itI had battery problems. While the service calendar was full, Jordan went out the service I recently received gets an A+. During a family emergency, itI had battery problems. While the service calendar was full, Jordan went out of his way to help me. Super positive attitude. A huge thanks from a grateful customer. More

I was very disappointed. After paying $300 for detail I was very disappointed. After paying $300 for detail service, I received a car wash--and not a very good one at that. Previous details at other T I was very disappointed. After paying $300 for detail service, I received a car wash--and not a very good one at that. Previous details at other Toyota dealerships have repaired minor scratches--not here. I take very good care of my car; perhaps they thought it was already done and so they did nothing. I've had detail service in the past--elsewhere--much better, and less expensive. I also asked to get an estimate of what my car would be worth as a trade-in on a new car. The receptionist went to one salesman. He came out of his office, walked toward me, looked at me, paused, then told her to get someone else. She did. The second salesman came out, looked at me, then he also paused, then told her to get another salesperson. There were no other customers in the showroom. I believe these men did not want to deal with an older woman with no “man” present, so they did not want to “waste their time” on me. That’s how it felt to me—obvious discrimination. The receptionist then got a third person, a very young salesman, who was pleasant, informative, though not very thorough. However, he was kind, and that helped after the rudeness of the two other men. I called and explained my two main concerns—the poor detail job and the rude treatment—to a manager. He listened, offered to have the detail done again. when I called to confirm the detail, I left two messages for him. He did not return my calls, but a person who did take one call said their detail would not correct any scratches. I cancelled the detail. This whole incident convinced me that I will never go to Larry H. Miller Toyota again. More

This guy is the best I've met in the car business. I came in with lots of questions on my mind not knowing how to ask them. It's like he saw it on my face and had the courage to ask and grab me aside. came in with lots of questions on my mind not knowing how to ask them. It's like he saw it on my face and had the courage to ask and grab me aside. He listens to what the customer wants. He answered all my questions and if not he found the right one to answer it for me, while asking for my permission to do so. A very honest man. I would recommend him 100%. Very patient and loving gentleman. More

Obviously I love Toyota having driven Toyotas for most of the last 40 years. And I've been very, very happy with LHM Toyota. I can trust the service without question, and that is a huge relief. My recent the last 40 years. And I've been very, very happy with LHM Toyota. I can trust the service without question, and that is a huge relief. My recent purchase of a new Toyota went through without a glitch, smooth and as simple as buying a new car can be, thanks to Kylar in service who helped transition me to Sales where Tavan saw me through. Excellent people in every interaction all the time. Thank you. More

Took my Camry in for cruise control issue. They said I was there for AC issue but were willing to see me anyway. 5.5 hours later (their manual said job should take a bit under one hour) I got the car back was there for AC issue but were willing to see me anyway. 5.5 hours later (their manual said job should take a bit under one hour) I got the car back after they said they'd replaced the switch behind the brake pedal and tested it. $130 for a small plastic switch. Started home and found cruise control still didn't work. Called next day; was told next step is to replace a piece in steering wheel; almost $400. Seems their method is to just keep replacing parts and charging for them until they hit the right one. Called my regular mechanic; he said if the part doesn't cure the problem, then reinstall the old one. You be the judge. Only positive side was they waived some labor charges. More

Amazing experience!!!!! Highly recommended for anyone seeking the best possible experience when purchasing a new car. No pressure, knowledgeable sales!!! Could not be any happier with my new car. seeking the best possible experience when purchasing a new car. No pressure, knowledgeable sales!!! Could not be any happier with my new car. More

No communication, no returned phone calls This week it will be 3 WEEKS my car has been in for service. I was told it would be 3 days. I have left multiple messages for a status update, but a This week it will be 3 WEEKS my car has been in for service. I was told it would be 3 days. I have left multiple messages for a status update, but all are ignored. Then when confronted, Dave, a service manager, lied and said he left me a message, which he did not. This was my 2nd car from Miller Toyota; you can bet there won't be a third. More

Service is poor quality I had my second oil change done today at this dealership for the new car that I purchased from them 12 months earlier. I was totally let down with the I had my second oil change done today at this dealership for the new car that I purchased from them 12 months earlier. I was totally let down with the quality of work. The technicians left my car dirty, didn't clean up their trash, one windshield wiper was left up, and the car wash that was suppose to be included was not completed as promised. I should have never purchased additional oil changes at the time of purchase as I will not be back... unbelievable. More

Goes above and beyond the call of duty I have been working with Chris for a few years now. Just one example is trying to find me a deal on winter tires... and he did just that. On other occ I have been working with Chris for a few years now. Just one example is trying to find me a deal on winter tires... and he did just that. On other occasions he would come to the waiting area to keep me posted on the status of whatever I had to have serviced (ie oil change) and how much longer it may take to complete. Nice to feel not forgotten while waiting.This may not seem like much to some, it is important to me since in my work, time is of the essence. He always welcomes with a smile, makes me feel important as a valued customer. He is personable and professional. More