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Findlay Downtown Toyota Spokane - Service Center

Spokane, WA

4.5
174 Reviews

174 Reviews of Findlay Downtown Toyota Spokane - Service Center

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April 15, 2017

Luke Arneson Luke has taken care of both of our Toyotas in a most professional Manner. He makes sure we are happy with services rendered and keeps us informed on More

by Rzundel
Recommend Dealer
Yes
Employees Worked With
Luke Arneson
Apr 17, 2017 -

Findlay Downtown Toyota Spokane responded

It is always great to hear nice comments from our customers. Luke is fantastic and I'll make sure to pass along your kind words. -Scott Brewer, General Manager

April 14, 2017

As always everyone was exceptional. I didn't really appreciate the fact that the cabin filter and wipers had to be replaced.....the vehicle is only 6 months old. That was at my expense More

by Marty Nett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Renford
Apr 17, 2017 -

Findlay Downtown Toyota Spokane responded

Matt, I am glad to hear that the team provided you with great service. I apologize that your cabin filter and wiper blades had to be replaced. Let's hope that you won't have to come in to get that serviced at your next visit. -Best, Scott Brewer, General Manager

April 13, 2017

Good service, friendly employees, efficient courtesy car The two drivers of the courtesy car were very polite and friendly and good conversationalists. The new waiting room is very inviting. Overall an exc More

by Nanato5
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim McMichael
Apr 14, 2017 -

Findlay Downtown Toyota Spokane responded

Thank you for your review. I'm glad to hear about your excellent experience! - Scott Brewer, General Manager

April 13, 2017

Quick, thorough, and efficient, yet accurate service! Was able to get an appointment within a week; even though I did not buy the vehicle from the dealer, they took care of me as a member of the Toyota ow More

by 154Runner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 14, 2017 -

Findlay Downtown Toyota Spokane responded

I'm happy to hear we were able to get you in quickly and you felt part of the Toyota family! We look forward to seeing you next time! - Scott Brewer, General Manager

April 13, 2017

great every time! I tell people about this place all the time! Always great service, staff is knowledgeable and helpful. I feel that they are very fair. They take time More

by mooj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris and Luke
Apr 14, 2017 -

Findlay Downtown Toyota Spokane responded

Thank you for your kind words about our dealership. We strive for a high level of customer service, and I'm happy to hear about your excellent experiences! Have a great day! - Scott Brewer, General Manager

April 12, 2017

GOOD FRIENDLY SERVICE LUKE WAS AS GOOD A SERVICE ADVISOR AS I HAVE EVER DEALT WITH. I WILL SEEK HIM OUT FOR ANY FUTURE SERVICE MY VEHICLE NEEDS. POLITE, CURTIOUS AND NOT More

by greatgrandpa2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LUKE ARNESON
Apr 14, 2017 -

Findlay Downtown Toyota Spokane responded

I'm glad to hear about your positive service experience with Luke. I will pass along your compliments. Thank you for your review. - Scott Brewer, General Manager

April 12, 2017

Excellent service as always Routine oil change and check-up.Took even less time than I had expected. Appreciated heads up on a couple of areas that needed attention. More

by BP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Veronica Egginton
Apr 14, 2017 -

Findlay Downtown Toyota Spokane responded

Thank you for your review of our service department. I'm glad we were able to get you back on the road quickly! - Scott Brewer, General Manager

April 11, 2017

Service and parts department a joke. Waited a month for new leaf springs for my Toyota. Was told they would call when parts arrived. Never got a call, so I called in. Yep, parts had been More

by Carl Unfred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Apr 19, 2017 -

Findlay Downtown Toyota Spokane responded

Carl, I’m sorry for the frustration you experienced with our service department in getting new leaf springs for your Toyota. The good news is we have your part available. Please give us a call to schedule your appointment! - Scott Brewer, General Manager

April 09, 2017

Service above and beyond. Went in for a routine oil change. Got a call I had mice in my air filter! No worries on my part they disposed of them for me and changed my air filt More

by Rayray22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber
Apr 10, 2017 -

Findlay Downtown Toyota Spokane responded

Thank you so much for your 5-star review! I'm glad they took care of the mouse for you! If there is anything else we can help you with, please reach out. -Scott Brewer, General Manager

April 08, 2017

Friendly, helpful I brought our van in for it'so 100,000 mile checkup. The staff checked it over, performed what needed to be done and offered a possible solution for a More

by Kenneth Bybee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Sommerfield
Apr 10, 2017 -

Findlay Downtown Toyota Spokane responded

Kenneth, I'm thrilled to hear about your 5-star experience! I'm glad our staff was able to find you a solution to your problem. We look forward to serving you and your van for the next 100,000 miles! - Scott Brewer, General Manager

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