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Findlay Downtown Toyota Spokane - Service Center
Spokane, WA
174 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
174 Reviews of Findlay Downtown Toyota Spokane - Service Center
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June 06, 2017
Honest and upfront with costs and time needed for repairs My wife had issues with her Avalon and the service dept. took care of the issues. They also did a safety inspection which revealed another issue. It c My wife had issues with her Avalon and the service dept. took care of the issues. They also did a safety inspection which revealed another issue. It could have waited but we decided to get it taken care of as well. They people she dealt with were professional and cared about her and her car. More
by Mark Messier
Employees Worked With
Chris, older gentlemen who picked her up and took her home.
June 06, 2017
Quickly and kindly resolved I took my vehicle in for an oil change and discussed with the adviser that the truck jerked and lurched when applying the breaks. The service team cle I took my vehicle in for an oil change and discussed with the adviser that the truck jerked and lurched when applying the breaks. The service team cleaned the breaks, but the symptoms did not change. I contacted the service manager to discuss this and he quickly got back to me. He immediately apologized and agreed to reduce the cost of new pads/rotors by the cost of the brake system cleaning which I feel is fair and appropriate. More
by Mulepod
Employees Worked With
Gary
June 04, 2017
In and out, quick service We had a 9:00 am service appt. We were 20 minutes early but the service person got us right in immediately. We told her that we were going to walk dow We had a 9:00 am service appt. We were 20 minutes early but the service person got us right in immediately. We told her that we were going to walk down the street and go to breakfast. We were offered a ride but declined. Figured we needed the exercise. We weren't half way finished with breakfast and received a call to tell us that the service was performed, tires rotated and the car was washed. Very efficient!! More
by Grandpa Lem
Employees Worked With
don't remember
June 02, 2017
Speedy service Larry H. Miller got me right in. Their new facility is nice enough to where you don't mind waiting in the waiting area. My car was even ready sooner Larry H. Miller got me right in. Their new facility is nice enough to where you don't mind waiting in the waiting area. My car was even ready sooner than they had said!! Great auto service and customer service! More
by victoriax0602
Employees Worked With
Dan
May 31, 2017
People were very helpful. New building poorly designed. Service entrance is a two lane wind-tunnel, opening to the prevailing winds. Signs would have been helpful to indicate which end to enter. (Actually Service entrance is a two lane wind-tunnel, opening to the prevailing winds. Signs would have been helpful to indicate which end to enter. (Actually the direction changed while I was there). High ceilings and a lot of glass provided intense glare which coatings and shades did little to ameliorate. Summer will make this problem more apparent. More
by PriusFan
Employees Worked With
Gary
May 30, 2017
Dependable, reliable, great new shop building! We have been bringing my Toyota hybrid Camry to Larry Miller Downtown Toyota since we moved here in December 2012. We appreciate the attention to det We have been bringing my Toyota hybrid Camry to Larry Miller Downtown Toyota since we moved here in December 2012. We appreciate the attention to detail, the careful track kept of all service and checkups, and we really like the beautiful new shop with a very comfortable waiting room. Thanks for being predictable, reliable and taking good care of our vehicle! More
by fjzclu
Employees Worked With
Inside the building, second from the right -- Eric?
May 30, 2017
A/C repair Communication was excellent. Work performed in a timely manner. A good experience overall. I appreciate the friendly staff and the cleanliness of the Communication was excellent. Work performed in a timely manner. A good experience overall. I appreciate the friendly staff and the cleanliness of the dealership overall. More
by jander01
Employees Worked With
Luke
May 29, 2017
Recall work on a bumper and was able to do a unscheduled routine maintenance, excellent work and best people around for 100 miles bar none work on a bumper and was able to do a unscheduled routine maintenance, excellent work and best people around for 100 miles bar none More
by 2016Tundra1954
Employees Worked With
Chris
May 29, 2017
LHM Always takes care of its Customers Luke was my rep. He was friendly and informative. Everyone I had contact with the day I came in was helpful and courteous. The service was fast. Luke was my rep. He was friendly and informative. Everyone I had contact with the day I came in was helpful and courteous. The service was fast. More
by Toyota2010
Employees Worked With
Luke
May 28, 2017
excellent they were very nice and took great care of me. the car was done in a timely manner. the shuttle drivers were very pleasent.did not have to wait long they were very nice and took great care of me. the car was done in a timely manner. the shuttle drivers were very pleasent.did not have to wait long More
by ginger 12
Employees Worked With
chris,
