Findlay Downtown Toyota Spokane

Awesome customer service! Luke A. is my "go to" service advisor. He's outstanding ?????????? Go see Luke ?? He will find the problem and get it done. Downtown Toyota is the pla Luke A. is my "go to" service advisor. He's outstanding ?????????? Go see Luke ?? He will find the problem and get it done. Downtown Toyota is the place to go ?? More

Periodic Scheduled Service On time, friendly, done right. They actually finished the service ahead of schedule and despite lousy, snowy weather, they washed the car so it looke On time, friendly, done right. They actually finished the service ahead of schedule and despite lousy, snowy weather, they washed the car so it looked good from the outside until I had to drive on the slushy streets. More

Luke is my go-to man. A voice message and return call scheduled the appointment date/time that was convenient for me. Luke got the service order written up quickly and whe A voice message and return call scheduled the appointment date/time that was convenient for me. Luke got the service order written up quickly and when I picked up the Tundra he mentioned that he was able to take care of one of the navigation problems I had requested be addressed. The shuttle driver friendly and available and delivered me to my office. Thank you very much as the weather was cold that day since I normally walk back to my office. The truck was ready when I got to the dealership to pick it up. More

Been going here 35+ yrs We have purchased several Toyotas (a mini truck in 1979, Camry in 1995, and Highlander in 2007) from this particular dealership. We keep the vehicles We have purchased several Toyotas (a mini truck in 1979, Camry in 1995, and Highlander in 2007) from this particular dealership. We keep the vehicles for many years and we use their service dept for almost all of the maintenance. Overall we have been extremely happy with this dealership. I plan to buy my next Toyota here! More

Couldn't Deliver I put a deposit down on a 2016 Tacoma. A month later I was informed that my truck didn't come in on their allotment. They said they couldn't order my I put a deposit down on a 2016 Tacoma. A month later I was informed that my truck didn't come in on their allotment. They said they couldn't order my truck directly from Toyota and it was the luck of the draw. They did give me my deposit back without hassle. I called Parker Toyota in Coeur d'Alene and had a truck with my name on it the next day. More

Great experience with dealership. Great people. After decision to purchase the time it took was long. Would figure out how to take my family to dinner whil experience with dealership. Great people. After decision to purchase the time it took was long. Would figure out how to take my family to dinner while the paperwork was taken care of. More

Tom Campos ( salesperson ) was terrific!! The most important thing to me when purchasing a new car is the integrity of the salesperson who takes care of me, more so than the dealership. My pre The most important thing to me when purchasing a new car is the integrity of the salesperson who takes care of me, more so than the dealership. My previous new 2004 Prius was involved in a accident so I purchased a used 2006 Prius that was available. Now I decided it was a good time to move on and retire the 06 Prius. We stopped by the used lot to see what Priuses were there since the 04 and 06 Prius had served us so well. The salesperson who received us was Tom Campos. In short, Tom is very good at listening and understands the value that the customer places in each car. With no encouragement ( pressure ) from Tom, we went back to him the next day and purchased a new 2015 Prius from him because he is very honest and presented me with all the accurate information allowing me to decide that my personal value is met by the purchase of this new 2015 Prius. You can't escape Tom, he is right. All my purchases and service have been done with Larry Miller Toyota Spokane. They have been excellent in all respects. More

Outrageous Cost of Prius Headlight Fix Certainly not the dealership's fault, but outrageous expense associated with what should be a simple task of replacing a headlight is unacceptable. I Certainly not the dealership's fault, but outrageous expense associated with what should be a simple task of replacing a headlight is unacceptable. I can replace the entire headlight in a GMC SUV in my garage at home. But you have to take the bumper off of a 2007 Toyota Prius to replace a headlight. No one told me that when I was buying the car. Toyota should either re-engineer this ridiculous system or simply charge a low, flat feel for the service. I cannot believe that the cost of replacing a simple bulb/headlight involves such high labor costs. THIS IS NOT RIGHT. Toyota should make this right. More

OEM mirrors After a snafu with the first parts shipment, the dealership redeemed itself well with this installation. Would have liked an informational sheet with After a snafu with the first parts shipment, the dealership redeemed itself well with this installation. Would have liked an informational sheet with the mirrors. More

Exceptional Service Visited a few dealerships while shopping for a new car. After leaving the first few I did NOT want to even continue looking but am so glad I stopped a Visited a few dealerships while shopping for a new car. After leaving the first few I did NOT want to even continue looking but am so glad I stopped at this one! Everyone who helped me was great and I was able to get a much better deal than I expected. More