Findlay Downtown Toyota Spokane

Bad buying experience, even worse detailing. AWFUL BUYING EXPERIENCE, EVEN WORSE DETAILING. I could go on and on about the scummy things that dealerships/finance guys get away with, but becaus AWFUL BUYING EXPERIENCE, EVEN WORSE DETAILING. I could go on and on about the scummy things that dealerships/finance guys get away with, but because the FORTY-FIVE HUNDRED DOLLARS ($4,500) worth of product they snuck into my deal was removed, I won't bore you with that. I have always been a huge fan of Toyota's impeccable product, as well as their high-standard service and innovative design. I have been in-love with every generation 4Runner at some point or another, but ended up pulling the trigger on a pre-owned 2014 5th gen 4runner. Unfortunately, they didn't have time to detail the rig before I left, so the salesman and I made plans to have it detailed the following week. We also talked about getting a full tank of gas for having to come back to the dealership for it to be detailed. The poor salesman tried to wipe down the interior and vacuum some, but the previous owner had fine-haired demon dogs who left the vehicle absolutely filthy. Shortly after leaving the dealership, I found a RUSTED NAIL embedded, and thoroughly rusted into the center of my tire. I brought the 4runner back before the scheduled detail date. I also spent a lot of time vacuuming and wiping down the 4runner because I could NOT stand the scent of this person's dog. Fast-forward to TONIGHT, I picked up my new-to-me 4runner.. First and foremost, as soon as I opened the door, I was about knocked over with the awful smell of dog.. AND the tank was empty, gas light on. There is still dog hair absolutely everywhere. The detailers couldn't bring themselves to take off the paint marker done by the dealership, or the stickers from the previous owner. My blind grandmother could've done a better job wiping down the interior.. Why did I even bring this back to the dealership?! I am absolutely appalled at what a "fresh detail" is from the LHM detailing team. How does this dealership continue to sell used cars if they can't even make them look good?? It's absolutely disheartening to buy a vehicle and have it feel like a hand-me-down, when it's your hard earned money being spent. I'm sure they didn't care to do a good job because I had already bought the vehicle, but why even waste time "detailing" something that you're not going to do well. Fortunately enough, they patched my tire. But we'll see what else goes wrong within the next 24 hours. The only complaint I cannot make is with the salesman that helped me, Mykle Modrell. He was very personable, knowledgeable, and helpful. Even tried to grab a razor and cleaner to get the paint marks that the detail team didn't care to do. It's safe to say I WILL NOT be returning to LHM. More

Couldn't have asked for better service... always! We had a recall on our 2011 Prius for a wiring harness; installed it and now the lights are brighter than ever... Chris always gives good service... We had a recall on our 2011 Prius for a wiring harness; installed it and now the lights are brighter than ever... Chris always gives good service... More

Team approach When we walked in, we were told to ask for a certain person. That person was busy and we were given a Nother salesman to speak with. We had a great ex When we walked in, we were told to ask for a certain person. That person was busy and we were given a Nother salesman to speak with. We had a great experience. Not only was our salesman awesome, but the rest of the staff were friendly and accommodating too! More

service & repair I had issues with my older Highlander, which I knew needed major attention. After having my vehicle repaired at another shop for many years, I gave La I had issues with my older Highlander, which I knew needed major attention. After having my vehicle repaired at another shop for many years, I gave Larry Miller Toyota a try. They were very friendly and honest, telling me exactly what was needed to be done with my vehicle, saving me quite a bit of money, compared to what it would have cost me if I had taken it to my old repair shop. I am so grateful to them! More

Always satisfied with my service. I trust mechanic, Fred Mulcahy, more than Ive ever trusted another mechanic Would'nt take my car to anyone else. The servicewriter, Eric Somerfie I trust mechanic, Fred Mulcahy, more than Ive ever trusted another mechanic Would'nt take my car to anyone else. The servicewriter, Eric Somerfield is very pleasant to deal with. More

Great deal and great service I bought new tires online and planned on paying over $800 but when I picked up my car the bill was only $630. What a pleasant surprise! Apparently a g I bought new tires online and planned on paying over $800 but when I picked up my car the bill was only $630. What a pleasant surprise! Apparently a great sale had begun on the day I had my tires put on that wasn't going on when I ordered the tires. Yay! More

Great, easy service Needed my oil changed and brakes looked at. Everything went well. I love the waiting area. It's comfortable & beautiful too. Thanks for making it easy Needed my oil changed and brakes looked at. Everything went well. I love the waiting area. It's comfortable & beautiful too. Thanks for making it easy! More

A productive & happy day I took the day off to take both my Tundra truck and Highlander SUV in for service. The Tundra doesn't get driven often but it did need an oil ch I took the day off to take both my Tundra truck and Highlander SUV in for service. The Tundra doesn't get driven often but it did need an oil change and a inspection to look for potential problems. With the truck in the service bay by 0730, I took off to find breakfast along 3rd Avenue. I found Molly's down the street & wasn't disappointed. Sated with breakfasted, I walked back to Downtown Toyota. There I amused myself for another hour and some, when Chris called me & said it was done. I went to the service counters, signed all the paperwork, bought an oil change special, paid right there by debit card and was out to the parking area to get my truck. The truck was washed and it was nice to have all the bugs across the front end removed. Now I could see properly, especially driving towards the sun! It was great start for the day, fast service & no problems with the truck, a hearty breakfast, and an energized start to running errands. Errands complete, I went home to claim the Highlander SUV. I arrived at the dealer at 1151 and was out the door to find lunch before noon. The SUV needed its 30,000 mile routine maintenance. So the wait was longer upon returning from lunch as the service efforts were more extensive and complicated. I waited in the service lounge and got a nap too. At 1430, Luke came to tell me it was done. This was was a duplicate of the first transaction minus the oil change special. It was an easy day & everything went right. Errands completed, both vehicles serviced with no hassles, it just can't get better than that. Thank you Downtown Toyota! Gene More

Awesome! I hate buying cars/trucks it's always long and awful for me. When I went to trade in my truck it was painless and I came out with an even better car I I hate buying cars/trucks it's always long and awful for me. When I went to trade in my truck it was painless and I came out with an even better car I didn't think I could afford. There is always a process but it wasn't bad because I was able to sit and watch the football game in between test driving, appraising my trucks value, signing papers etc. I didn't feel pushed or rushed at all. I would recommend to anyone who would listen ! More

Good Job!! The customer service is always great!!. They get the work done in good time and have a comfortable waiting area. Very friendly and nice to their custo The customer service is always great!!. They get the work done in good time and have a comfortable waiting area. Very friendly and nice to their customers. More