Findlay Downtown Toyota Spokane

Clear, straightforward, honest. He made me feel comfortable and welcome. The only part I didn’t like was that I had to wait a very long time to get to finance. Austin addressed that issue and apolo comfortable and welcome. The only part I didn’t like was that I had to wait a very long time to get to finance. Austin addressed that issue and apologized. More

Great experience Very friendly staff. Our sales man was very helpful. He had a good attitude very engaging. Thank you Ryan Chang. You made the process fairly easy. Very friendly staff. Our sales man was very helpful. He had a good attitude very engaging. Thank you Ryan Chang. You made the process fairly easy. More

GO EAGLES! We went to trade in our truck on a Holiday and it seemed that they were low on Managers. That being said, our salesman was nice and did a good job bei We went to trade in our truck on a Holiday and it seemed that they were low on Managers. That being said, our salesman was nice and did a good job being as fast as possible. We already knew what we wanted so we wanted to go as fast as we could. He was very accommodating. The finance manager had us in and out of his office in 20 minutes which was amazing. Great experience. More

"Good price. Very poor customer service before and after" I wrote a very long review detailing all the problems I had with this dealership. But it was too long, so here’s a brief summary. They sold me a new c I wrote a very long review detailing all the problems I had with this dealership. But it was too long, so here’s a brief summary. They sold me a new car for the lowest price within 400 miles of my home in Montana. That’s the only reason I did not give them a one star review. While the staff was friendly, the customer service before and after the sale was not very good. They all talk a good story, but the follow through was dreadful. They were not prepared to expedite my transaction like I requested. After the sale, it took numerous phone calls to get anything done. Austin Cunningham (finance manager) sold me a service contract I told him I did not want. And he would not respond to phone calls or emails. My opinion, avoid him at all cost if you must buy here. Although he wasn’t my salesman, Tom Campos can be trusted. He answered my questions when my other two salesmen couldn’t or didn’t want to find the time. Everything turned out ok in the long run. The car is great, but this transaction was anything but smooth. Way too many phone calls and emails ignored and questions unanswered. Dave Short, thank you for fixing one of the problems with Austin, but you left an email unanswered and took too many days to return a phone call and then you passed me on to someone else. Were my expectations too high? Maybe, but I was looking for something better then mediocre service. More

Satisfied Customer! I am so happy Ryan Chang was the sales representative I worked with in the purchase of my new RAV4!! I have to honestly say I usually dread working wi I am so happy Ryan Chang was the sales representative I worked with in the purchase of my new RAV4!! I have to honestly say I usually dread working with car salespeople but Ryan was so friendly and REALLY knows his Toyotas and was able to patiently teach me about all the features and even offered to continue to answer my questions in the future. Ryan was very competent with the Costco buying program and was professional in assisting me with decisions. After my purchase, he went the extra mile to introduce me to the service department and showed me around the dealership so I will be comfortable when I return for service. Ryan had a great guy, Austin (in finance) who was also VERY kind and knowledgeable and even helped me save more money. Thank you to Larry K Miller Downtown Toyota for a great experience! More

Great Experience with Ryan Chang Ryan Chang is an excellent representation of Downtown Toyota's professional team. He seamlessly guided us through what we thought would have been a st Ryan Chang is an excellent representation of Downtown Toyota's professional team. He seamlessly guided us through what we thought would have been a stressful experience by remaining pleasant, knowledgeable and continuing to work with us to find the right vehicle after multiple cars weren't the perfect fit. When Ryan didn't have the specific answers we were looking for, instead of making something up or running around the questions, he sought out other individuals within the building that could assist us and get us where we needed to be. We really felt welcomed and appreciated for bringing our business in rather than just aimlessly leading us around to make a sale like other dealers tend to do. A special shout out to Caleb Hubiak as well for answering our specific questions in an easy yet informative way. Love our new Rav 4 and highly recommend this car buying experience to others. More

Return customer times five I was recently divorced and left a vehicle that no long met my needs. Problem was it was still being financed and I was slightly buried in negative eq I was recently divorced and left a vehicle that no long met my needs. Problem was it was still being financed and I was slightly buried in negative equity. These guys worked a miracle and got me a great deal on the truck I wanted. Ryan Chang spent the day showing all the possibilities, Luis worked every possible angle to make it happen and Tyson worked the paperwork so I was out of there in a timely manner! Thank you all! Great team. I would highly recommend this dealership and group of guys. More

Vehicle purchase I purchased a Used Toyota Tundra and both Ryan and Joey we’re very pleasant and professional to deal with throughout the transaction. Thank you I purchased a Used Toyota Tundra and both Ryan and Joey we’re very pleasant and professional to deal with throughout the transaction. Thank you More

Excellent Professional service. My wife and I, wanted to purchase a family car for our youngest daughter. We saw this vehicle on line, called LHM Toyota to make an offer. The second My wife and I, wanted to purchase a family car for our youngest daughter. We saw this vehicle on line, called LHM Toyota to make an offer. The second we walked in ,we were immediately recieved by a very courteous staff member. We were introduced to Ryan Chang who was incredibly helpful. Our other family car was totaled by an uninsured unlicensed driver. My daughter was driving and was uninjured. Ryan and his crew were awesome at making this buying experience actually enjoyable. I must also say the extended warranty offered by LHM is second to none. I also have ees to mention that my daughter had just received a "dear John" text from her boyfriend and it ruined into an emotional moment. Ryan Chang and the other staff were absolutely amazing and very family oriented to my daughters situation. As a father you dread these type of situations. So thank you for being such a family oriented company instead of a profit oriented corporation. More

The best customer service This was by far the best experience I’ve ever had at a dealership. This dealership is full of genuine , honest and friendly people who go above and b This was by far the best experience I’ve ever had at a dealership. This dealership is full of genuine , honest and friendly people who go above and beyond to make sure you are satisfied with your investment and your overall experience. Everyone I met greeted me with a smile, expressed gratitude and encouragement and listened to every word or concern I had. This was my very first time buying a brand new Vehicle and they exceeded my expectations. I have no regrets doing business with them and no concerns for the future. More