Findlay Downtown Toyota Spokane

Very easy to work with. Shane made my experience great. All the staff were great. Thank you for getting me into a car so quickly. All the staff were great. Thank you for getting me into a car so quickly. More

I went into this buying experience having done all my homework about dealer fair profit offer, dealer true net vehicle cost, and the common scams that dealers and salesmen try to get away with to pad the homework about dealer fair profit offer, dealer true net vehicle cost, and the common scams that dealers and salesmen try to get away with to pad their revenue and enhance their commission. I was looking at a 2021 4Runner TRD Pro, which I know is a popular vehicle. From the get go, working with Andrew Heinemann was a truly irritating and dubious experience. Not only was communication sporadic and sent from a yahoo account on a cell phone, but the vehicle OTD (out the door) cost breakdown sheet was filled with markups, and added "extras," so I kept sending them back to him, asking for these items to be removed. I was originally given the Toyota MSRP spec sheet (from the website) and eventually, an actual Larry Miller vehicle cost sheet that had an additional $399 dealer markup on that MSRP, in addition to other items mentioned below. I have emails (which I wish I could upload here) of Andrew telling me "he has to sell the car with pulse lighting and the additional theft protection" - he literally says, he can't sell the car without it. When I called him on this nonsense by showing him forum articles about scam, he responded “sorry for the confusion.” At that point, I knew I was dealing with a dishonest car salesman with little integrity. From there, I began the looking at what competitors could offer and started the negotiation process of trying to arrive at fair profit offer ($50k out the door and doc fee waived). Based on 2020 dealer invoice numbers for this year model and trim, it is fair to assume LHM Toyota Spokane paid approx $46k with holdback, rebates and incentives. A fair profit offer is anywhere between 3-5%. When I spoke to their General Manager, he tells me my calculations "are irrelevant" as if I cannot read the wealth of consumer information available on the internet, and am required to pay MSRP no questions asked, to which I responded, “no, that is what an informed consumer does.“ Even a 5% offer (on $46k + $1175 delivery fee) would be approximately $49,533. So 50K and asking to waive the doc fee, is fair instead of paying full MSRP ($51,645). With commission involved, they wanted about a 9.5% profit margin. I get that the vehicle is popular, but that doesn't give a dealer the right to price gouge. I ended up deciding that waiting is better and will likely go with another competitor once these vehicles end up on the market and I can get the 2021 model sometime next year. This review does not include the other members of LHM Toyota Spokane. When I did a test drive, I had a good experience with Matt Delgado. Consumers need to be aware that paying MSRP + for a vehicle is not right and when salesmen and dealers try to strong arm the customer into buying a vehicle at MSRP, they should wait or go elsewhere. My biggest complaint is integrity - having a salesman who is not honest with you, who lies, and tells you that they need to add upgrades in order to sell a vehicle is a major red flag. In the end, I ended up putting the purchase on hold but learned an incredible amount of information about the car buying process, becoming an informed consumer and certain LHM Sales Staff. When I do purchase, it will likely not be LHM Toyota and certainly not through a salesman that exhibits tactics like Andrew's. More

Larry H. Miller Downtown Toyota is an unmatched dealership both on its inventory, and people who work there. We have purchased a couple vehicles through Luis, who has always been available to answe dealership both on its inventory, and people who work there. We have purchased a couple vehicles through Luis, who has always been available to answer all our questions and made the buying process so easy! Our salesman, Andrew went above and beyond as well, even delivering the vehicle to our home. Everyone was super kind and helpful, while giving us a fair deal on our new truck. Thank you all so much for all your hard work you did individually and as a team. More

Luis and Larry H Miller provided are amazing! They are HONEST, professional and trustworthy. Any vehicle I purchase will ONLY be from them! My husband and I dreaded purchasing a new car, and actually put HONEST, professional and trustworthy. Any vehicle I purchase will ONLY be from them! My husband and I dreaded purchasing a new car, and actually put it off for 6 months until I met Luis. Not only did they take care of us during then transaction, they take care of you and your vehicle afterwards. With 2 small children, work, and life in general any car matinence is a chore for me to arrange. Larry H Miller makes simple oil changes, tune ups etc doable. They will work around your schedule and do what it takes to make sure it is as easy as possible for their customers to get the service they need, and In a promptly manner. Anyone in Spokane looking to purchase a vehicle definitely needs to go through this business. Thank you so much Luis for taking such good care of my family, and staying until all hours of the night! More

Best car shopping experience ever! I was super nervous never have bought a car before but Shane put me at ease and made the whole process super easy! I couldn’t recommend Shane enough. He is so wonderful never have bought a car before but Shane put me at ease and made the whole process super easy! I couldn’t recommend Shane enough. He is so wonderful to work with and gives the best advice and puts you first. More

Dave Short was excellent for making up what his salesman Trent had messed up with me and his man Tom showed me how to use every button in my car and answered all my questions , thank you. Trent had messed up with me and his man Tom showed me how to use every button in my car and answered all my questions , thank you. More

Took my Camry in for cruise control issue. They said I was there for AC issue but were willing to see me anyway. 5.5 hours later (their manual said job should take a bit under one hour) I got the car back was there for AC issue but were willing to see me anyway. 5.5 hours later (their manual said job should take a bit under one hour) I got the car back after they said they'd replaced the switch behind the brake pedal and tested it. $130 for a small plastic switch. Started home and found cruise control still didn't work. Called next day; was told next step is to replace a piece in steering wheel; almost $400. Seems their method is to just keep replacing parts and charging for them until they hit the right one. Called my regular mechanic; he said if the part doesn't cure the problem, then reinstall the old one. You be the judge. Only positive side was they waived some labor charges. More

Shane was absolutely great to work with. He was patient, informative, and provided answers to all our questions. After our purchase, he made sure we had everything we needed and is taking care of necessary informative, and provided answers to all our questions. After our purchase, he made sure we had everything we needed and is taking care of necessary items while we wait for our car to be delivered. Great job, Shane! More