Findlay Downtown Toyota Spokane

Rafael is an absolutely wonderful gentleman & a pleasure to work with. He went above & beyond my expectations. ❤️ Thank you to Mr. Salgado and team. Amira to work with. He went above & beyond my expectations. ❤️ Thank you to Mr. Salgado and team. Amira More

Very welcoming. Never felt any pressure. Matt was very knowledgeable and helpful on what we were looking for. Loved how he explained and help set up our car. Definitely would suggest this dealership knowledgeable and helpful on what we were looking for. Loved how he explained and help set up our car. Definitely would suggest this dealership More

I initially was going to look at the car but ended up getting it because of the one and only salesman RAFAEL he really went beyond everything to get me a good deal,he was friendly,welcoming he even fed m getting it because of the one and only salesman RAFAEL he really went beyond everything to get me a good deal,he was friendly,welcoming he even fed my kids while waiting ,thanks to all the friendly staff at Toyota More

Very easy to work with. Shane made my experience great. All the staff were great. Thank you for getting me into a car so quickly. All the staff were great. Thank you for getting me into a car so quickly. More

I went into this buying experience having done all my homework about dealer fair profit offer, dealer true net vehicle cost, and the common scams that dealers and salesmen try to get away with to pad the homework about dealer fair profit offer, dealer true net vehicle cost, and the common scams that dealers and salesmen try to get away with to pad their revenue and enhance their commission. I was looking at a 2021 4Runner TRD Pro, which I know is a popular vehicle. From the get go, working with Andrew Heinemann was a truly irritating and dubious experience. Not only was communication sporadic and sent from a yahoo account on a cell phone, but the vehicle OTD (out the door) cost breakdown sheet was filled with markups, and added "extras," so I kept sending them back to him, asking for these items to be removed. I was originally given the Toyota MSRP spec sheet (from the website) and eventually, an actual Larry Miller vehicle cost sheet that had an additional $399 dealer markup on that MSRP, in addition to other items mentioned below. I have emails (which I wish I could upload here) of Andrew telling me "he has to sell the car with pulse lighting and the additional theft protection" - he literally says, he can't sell the car without it. When I called him on this nonsense by showing him forum articles about scam, he responded “sorry for the confusion.” At that point, I knew I was dealing with a dishonest car salesman with little integrity. From there, I began the looking at what competitors could offer and started the negotiation process of trying to arrive at fair profit offer ($50k out the door and doc fee waived). Based on 2020 dealer invoice numbers for this year model and trim, it is fair to assume LHM Toyota Spokane paid approx $46k with holdback, rebates and incentives. A fair profit offer is anywhere between 3-5%. When I spoke to their General Manager, he tells me my calculations "are irrelevant" as if I cannot read the wealth of consumer information available on the internet, and am required to pay MSRP no questions asked, to which I responded, “no, that is what an informed consumer does.“ Even a 5% offer (on $46k + $1175 delivery fee) would be approximately $49,533. So 50K and asking to waive the doc fee, is fair instead of paying full MSRP ($51,645). With commission involved, they wanted about a 9.5% profit margin. I get that the vehicle is popular, but that doesn't give a dealer the right to price gouge. I ended up deciding that waiting is better and will likely go with another competitor once these vehicles end up on the market and I can get the 2021 model sometime next year. This review does not include the other members of LHM Toyota Spokane. When I did a test drive, I had a good experience with Matt Delgado. Consumers need to be aware that paying MSRP + for a vehicle is not right and when salesmen and dealers try to strong arm the customer into buying a vehicle at MSRP, they should wait or go elsewhere. My biggest complaint is integrity - having a salesman who is not honest with you, who lies, and tells you that they need to add upgrades in order to sell a vehicle is a major red flag. In the end, I ended up putting the purchase on hold but learned an incredible amount of information about the car buying process, becoming an informed consumer and certain LHM Sales Staff. When I do purchase, it will likely not be LHM Toyota and certainly not through a salesman that exhibits tactics like Andrew's. More

Larry H. Miller Downtown Toyota is an unmatched dealership both on its inventory, and people who work there. We have purchased a couple vehicles through Luis, who has always been available to answe dealership both on its inventory, and people who work there. We have purchased a couple vehicles through Luis, who has always been available to answer all our questions and made the buying process so easy! Our salesman, Andrew went above and beyond as well, even delivering the vehicle to our home. Everyone was super kind and helpful, while giving us a fair deal on our new truck. Thank you all so much for all your hard work you did individually and as a team. More

Luis and Larry H Miller provided are amazing! They are HONEST, professional and trustworthy. Any vehicle I purchase will ONLY be from them! My husband and I dreaded purchasing a new car, and actually put HONEST, professional and trustworthy. Any vehicle I purchase will ONLY be from them! My husband and I dreaded purchasing a new car, and actually put it off for 6 months until I met Luis. Not only did they take care of us during then transaction, they take care of you and your vehicle afterwards. With 2 small children, work, and life in general any car matinence is a chore for me to arrange. Larry H Miller makes simple oil changes, tune ups etc doable. They will work around your schedule and do what it takes to make sure it is as easy as possible for their customers to get the service they need, and In a promptly manner. Anyone in Spokane looking to purchase a vehicle definitely needs to go through this business. Thank you so much Luis for taking such good care of my family, and staying until all hours of the night! More

Best car shopping experience ever! I was super nervous never have bought a car before but Shane put me at ease and made the whole process super easy! I couldn’t recommend Shane enough. He is so wonderful never have bought a car before but Shane put me at ease and made the whole process super easy! I couldn’t recommend Shane enough. He is so wonderful to work with and gives the best advice and puts you first. More