Findlay Chrysler Dodge Jeep Ram

Intentionally poor repair and horrible customer service. I took my 2016 Jeep Compass in for an abnormall road noise. I drive my vehicle a lot but I also knew that the noise was wheel bearings going bad befor I took my 2016 Jeep Compass in for an abnormall road noise. I drive my vehicle a lot but I also knew that the noise was wheel bearings going bad before the vehicle hit 60K. After an offer to fix the problem for over $300 per wheel bearing they then “reached out to the manufacturer as a courtesy” and covered a majority of the repairs. When I got my vehicle back I told the technician it still had quite a bit of road noise. And he said my tires had wore poorly causing the noise. They then quoted me tire replacements. I went elsewhere and put new tires on , and the noise continually got worse. When reaching back out to the dealer to explain that the noise continues to worsen I was informed that I was responsible for the entire cost due to it now being over 60k. Hmmm. I wonder why they didn’t fix it correctly the first time. Overall the quality of vehicle and quality of service is poor. Go elsewhere. And buy elsewhere. Update: Here is the voicemail the dealer left me. this message is for Chuck Chuck this is Justin _?_?_ _?_?_?_ service manager at ————-Chrysler wanted to reach out to you in regards to your Google and dealer raider review uh feel like that's a pretty standout move on your part considering you've never spent a dollar of your own money on maintenance or anything with that vehicle at my dealership I did go out of my way to provide a courtesy repair to you at no charge I can't help the warrantee limits of the manufacture _?_?_?_ set um however I a.m. pretty frustrated that we went out of her way to help you with that repair you did choose to buy tires elsewhere um should you have brought it back to us to address the concern or let me replace the tires and they're still been an issue _?_?_?_?_?_ gladly stand it we know stood behind it but unfortunately there's no skin in the game for me on the customer who's never spend a dollar with us and then goes out of his way to bash me so I think that's a pretty outlandish move on your part Chuck and really disappointed you had to go that route so um if you could please give me a call back I'd like to speak to you face to face .419- thanks…” Note that this is how they treat their customers when they don’t lay down for them. And it is filled with things that are either lies or a direct reflection of how they treat customers who they think aren’t cash cows for them. Even though they got paid for the work. Claim 1: I’ve never spent a dollar of my own money there. A) Straight up lie. I paid for a portion of the service they provided. I will look for the receipt. If I can’t find it I know it will show in my bank statement. So if this is refuted I can show proof of this lie. B) Is this relevant to the quality of work you perform? If it’s a warranty repair you don’t care about the quality because the manufacturer is paying you? That seems to be a pretty upfront assumption I can make. Every person should keep this in mind. Warranty’s are trash repairs and cash repairs are good repairs. Noted. C) I purchased the vehicle in Florida. And was living there at the time. Should I be driving to Findlay to have it serviced? Just so you can perform the proper quality of work? Claim 2) he went out of his way to provide a repair at no charge to me. I PAID A FEE! I am sure they billed Jeep for the repair in its entirety and for a little bonus they were charging me on top of it. I can only assume they are only in this for the money at this point. Customer service be darned. I need to swindle more money. Claim 3) If I would have bought tires from him maybe he could have diagnosed the problem correctly? I’m assuming that’s the claim. So to clarify there is a very simple way to diagnose wheel bearing issues in addition to road noise. When you have it on the rack you check looseness. So I’m not sure why it matters that I used my employee discount to buy them elsewhere. Or why that would impact the quality of repair. But obviously if I would have spent more money at the dealership the repair would have been correct. Nice philosophy for great customer service. Claim 4) There is no skin in the game for them because I am the customer who hasn’t spent a dollar there( a lie) and feels its outlandish that I would review him this way. Well, I’m going to be honest with proof and detail. So I’m sorry you don’t like to deal with warranty problems or fix things properly if I don’t spend a ton of money at your dealership or service center. That’s my bad for expecting you to complete the repair properly and entirely. His last statement was... he would like me to call so we can have this conversation face to face. I’m not sure if that was a shot at intimidating me or what. It didn’t work very well. And just sealed the deal as to who they are as a business. More

Quick and easy We made a deal over the phone, due to the distance between us. When I got to the dealership, the deal was exactly as they had stated. We made a deal over the phone, due to the distance between us. When I got to the dealership, the deal was exactly as they had stated. More

Awesome experience! This was the easiest and fastest experience of buying a new vehicle ever! Pleasant and very friendly salesmen! Will be referring customers! Thank you This was the easiest and fastest experience of buying a new vehicle ever! Pleasant and very friendly salesmen! Will be referring customers! Thank you for all you did! More

Good experience Exceptional customer service, always trying hard to make you feel comfortable. Jerome Adams the finance team worked hard to get me the price I was lo Exceptional customer service, always trying hard to make you feel comfortable. Jerome Adams the finance team worked hard to get me the price I was looking for. This is the only dealership I've ever recommended to family and friends. More

Easy going. Jerome and Rick made the purchase of my 2018 Ram easy going and smooth. I had looked around at other dealerships and didn’t see what I liked. Findlay Jerome and Rick made the purchase of my 2018 Ram easy going and smooth. I had looked around at other dealerships and didn’t see what I liked. Findlay Chrysler had what I was looking for and it was a reasonable price. I would recommend them to anybody looking for a vehicle. More

It was excellent My wife and I were looking for a bigger truck. We were introduced to Rick Duffman..He is a very nice and curtious young man. He worked very hard and g My wife and I were looking for a bigger truck. We were introduced to Rick Duffman..He is a very nice and curtious young man. He worked very hard and got us a bigger truck. My first dodge. I’m loving it. More

Outstanding experience I had an outstanding experience purchasing my vehicle from Findlay due to the tremendous professionalism of my sales associate Alexa Hughes. From my i I had an outstanding experience purchasing my vehicle from Findlay due to the tremendous professionalism of my sales associate Alexa Hughes. From my initial call to the dealership to inquire about the vehicle, Alexa was extremely professional, pleasant, and one of the nicest sales associates I have ever dealt with purchasing a vehicle. She did an outstanding job following up on a number of items for me, and promptly followed up with responses to all my inquiries. She went out of her way to be accommodating . Alexa is a tremendous asset to your dealership, and I would not hesitate to recommend any friends or associates to your dealership. More

Great Experience! I was very satisfied with Findlay Chrysler Dodge Jeep Ram. Jeremy (my salesman) was very helpful and worked to get me a very good deal. I’ve alway I was very satisfied with Findlay Chrysler Dodge Jeep Ram. Jeremy (my salesman) was very helpful and worked to get me a very good deal. I’ve always had very positive experiences with Findlay Jeep - especially with the service department. They always look to make things right. Once a Jeep man - always a Jeep man! I love the look of my new Wrangler! More

Very nice dealership no pressure sales ,Would recommend this dealership to family and friends. Jeremy was very helpful and Rich was awesome. Altogether very happy no pressure sales ,Would recommend this dealership to family and friends. Jeremy was very helpful and Rich was awesome. Altogether very happy More

Sales fell short Inquired for a vehicle even though we were an hour and a half away. Internet sales (Corey) was fast, friendly and on top of things. Sales rep Jeremy Inquired for a vehicle even though we were an hour and a half away. Internet sales (Corey) was fast, friendly and on top of things. Sales rep Jeremy was friendly when we began negotiating and even through us finalizing the deal. We had a lot of questions unanswered and found that once everything was done it was almost impossible to get a hold of Jeremy. We had a promise of the vehicle being delivered but that didn’t happen. Jeremy had forgotten to notify his manager but offered to fill our gas tank (We accepted this offer). We purchased our vehicle and had to wait until Wednesday for pick up due to it needing detailed. We were told it would take a few hours for detailing, but the vehicle was kept for 2.5 days and when we arrived Jeremy was still picking debris out of the car. We had inquired to a second key for the truck as that was something we really wanted (Which was asked about on the day we bought the car). Jeremy was unable to tell us about only having one key when we picked up our truck. Jeremy even stated to look on EBay for a key for $100 even though we just spent a good deal of money on our truck with him. Jeremy sent an email stating he hoped we were satisfied and if we weren’t to reach out to him. We notified Jeremy by email our major concerns and even offered a suggestion of a second key to help make things right (the owner of this dealership also owns a ford dealership). Our email went unanswered and again we felt like we were pushed to the side and a nuisance. We waited 3 business days for a reply that never came. Our truck however is very nice and even with the upsets we are happy we purchased it. Finance advisor Norm was friendly and worth our travel time to get there. We were then contacted by a general manager Kane Faber. He asked what could be done to make things right. We explained to Kane the same things we expressed to Jeremy and even sent him the e-mail we had sent to Jeremy to ensure he understood our frustrations. After about a week we were offered a key (By Jeremy) in exchange for us to change our review however the review had to be changed first. So we declined the key (We were told to change the review, they'd send the key and then for us to pay out of pocket o program the key), and changed the review to show our new feeling of 1 star. This sale has been the worst I have ever experienced. We will likely never buy a car from this dealership again or refer anyone, especially after spending close to $40,000 and being made to feel like a nuisance. More