Findlay Chrysler Dodge Jeep Ram

So quick and smooth I recently bought a Chrysler Town and country from Findlay Chrysler. Rick Duffman was my salesman and I'd recommend anyone going to him. Just an all a I recently bought a Chrysler Town and country from Findlay Chrysler. Rick Duffman was my salesman and I'd recommend anyone going to him. Just an all around good guy and had been more than willing to help me try to buy a vehicle. Have me his personal number to keep in contact because of busy work schedules. Couldn't be happier with my experience. Thanks Rick! We love the van! More

They make buying a vehicle a little easier for everyone!! We want to thank Jerome Kenner and the Findlay Chrysler dealership, for making us feel so comfortable and taking the time with our purchase!! We woul We want to thank Jerome Kenner and the Findlay Chrysler dealership, for making us feel so comfortable and taking the time with our purchase!! We would encourage everyone to make this there place to make a purchase!! Our salesman Jerome Kenner was one of the most kind person we have dealt with in a long iMessage!! Thank you so much!! More

Intentionally poor repair and horrible customer service. I took my 2016 Jeep Compass in for an abnormall road noise. I drive my vehicle a lot but I also knew that the noise was wheel bearings going bad befor I took my 2016 Jeep Compass in for an abnormall road noise. I drive my vehicle a lot but I also knew that the noise was wheel bearings going bad before the vehicle hit 60K. After an offer to fix the problem for over $300 per wheel bearing they then “reached out to the manufacturer as a courtesy” and covered a majority of the repairs. When I got my vehicle back I told the technician it still had quite a bit of road noise. And he said my tires had wore poorly causing the noise. They then quoted me tire replacements. I went elsewhere and put new tires on , and the noise continually got worse. When reaching back out to the dealer to explain that the noise continues to worsen I was informed that I was responsible for the entire cost due to it now being over 60k. Hmmm. I wonder why they didn’t fix it correctly the first time. Overall the quality of vehicle and quality of service is poor. Go elsewhere. And buy elsewhere. Update: Here is the voicemail the dealer left me. this message is for Chuck Chuck this is Justin _?_?_ _?_?_?_ service manager at ————-Chrysler wanted to reach out to you in regards to your Google and dealer raider review uh feel like that's a pretty standout move on your part considering you've never spent a dollar of your own money on maintenance or anything with that vehicle at my dealership I did go out of my way to provide a courtesy repair to you at no charge I can't help the warrantee limits of the manufacture _?_?_?_ set um however I a.m. pretty frustrated that we went out of her way to help you with that repair you did choose to buy tires elsewhere um should you have brought it back to us to address the concern or let me replace the tires and they're still been an issue _?_?_?_?_?_ gladly stand it we know stood behind it but unfortunately there's no skin in the game for me on the customer who's never spend a dollar with us and then goes out of his way to bash me so I think that's a pretty outlandish move on your part Chuck and really disappointed you had to go that route so um if you could please give me a call back I'd like to speak to you face to face .419- thanks…” Note that this is how they treat their customers when they don’t lay down for them. And it is filled with things that are either lies or a direct reflection of how they treat customers who they think aren’t cash cows for them. Even though they got paid for the work. Claim 1: I’ve never spent a dollar of my own money there. A) Straight up lie. I paid for a portion of the service they provided. I will look for the receipt. If I can’t find it I know it will show in my bank statement. So if this is refuted I can show proof of this lie. B) Is this relevant to the quality of work you perform? If it’s a warranty repair you don’t care about the quality because the manufacturer is paying you? That seems to be a pretty upfront assumption I can make. Every person should keep this in mind. Warranty’s are trash repairs and cash repairs are good repairs. Noted. C) I purchased the vehicle in Florida. And was living there at the time. Should I be driving to Findlay to have it serviced? Just so you can perform the proper quality of work? Claim 2) he went out of his way to provide a repair at no charge to me. I PAID A FEE! I am sure they billed Jeep for the repair in its entirety and for a little bonus they were charging me on top of it. I can only assume they are only in this for the money at this point. Customer service be darned. I need to swindle more money. Claim 3) If I would have bought tires from him maybe he could have diagnosed the problem correctly? I’m assuming that’s the claim. So to clarify there is a very simple way to diagnose wheel bearing issues in addition to road noise. When you have it on the rack you check looseness. So I’m not sure why it matters that I used my employee discount to buy them elsewhere. Or why that would impact the quality of repair. But obviously if I would have spent more money at the dealership the repair would have been correct. Nice philosophy for great customer service. Claim 4) There is no skin in the game for them because I am the customer who hasn’t spent a dollar there( a lie) and feels its outlandish that I would review him this way. Well, I’m going to be honest with proof and detail. So I’m sorry you don’t like to deal with warranty problems or fix things properly if I don’t spend a ton of money at your dealership or service center. That’s my bad for expecting you to complete the repair properly and entirely. His last statement was... he would like me to call so we can have this conversation face to face. I’m not sure if that was a shot at intimidating me or what. It didn’t work very well. And just sealed the deal as to who they are as a business. More

Quick and easy We made a deal over the phone, due to the distance between us. When I got to the dealership, the deal was exactly as they had stated. We made a deal over the phone, due to the distance between us. When I got to the dealership, the deal was exactly as they had stated. More

Awesome experience! This was the easiest and fastest experience of buying a new vehicle ever! Pleasant and very friendly salesmen! Will be referring customers! Thank you This was the easiest and fastest experience of buying a new vehicle ever! Pleasant and very friendly salesmen! Will be referring customers! Thank you for all you did! More

Good experience Exceptional customer service, always trying hard to make you feel comfortable. Jerome Adams the finance team worked hard to get me the price I was lo Exceptional customer service, always trying hard to make you feel comfortable. Jerome Adams the finance team worked hard to get me the price I was looking for. This is the only dealership I've ever recommended to family and friends. More

Easy going. Jerome and Rick made the purchase of my 2018 Ram easy going and smooth. I had looked around at other dealerships and didn’t see what I liked. Findlay Jerome and Rick made the purchase of my 2018 Ram easy going and smooth. I had looked around at other dealerships and didn’t see what I liked. Findlay Chrysler had what I was looking for and it was a reasonable price. I would recommend them to anybody looking for a vehicle. More

It was excellent My wife and I were looking for a bigger truck. We were introduced to Rick Duffman..He is a very nice and curtious young man. He worked very hard and g My wife and I were looking for a bigger truck. We were introduced to Rick Duffman..He is a very nice and curtious young man. He worked very hard and got us a bigger truck. My first dodge. I’m loving it. More

Outstanding experience I had an outstanding experience purchasing my vehicle from Findlay due to the tremendous professionalism of my sales associate Alexa Hughes. From my i I had an outstanding experience purchasing my vehicle from Findlay due to the tremendous professionalism of my sales associate Alexa Hughes. From my initial call to the dealership to inquire about the vehicle, Alexa was extremely professional, pleasant, and one of the nicest sales associates I have ever dealt with purchasing a vehicle. She did an outstanding job following up on a number of items for me, and promptly followed up with responses to all my inquiries. She went out of her way to be accommodating . Alexa is a tremendous asset to your dealership, and I would not hesitate to recommend any friends or associates to your dealership. More

Great Experience! I was very satisfied with Findlay Chrysler Dodge Jeep Ram. Jeremy (my salesman) was very helpful and worked to get me a very good deal. I’ve alway I was very satisfied with Findlay Chrysler Dodge Jeep Ram. Jeremy (my salesman) was very helpful and worked to get me a very good deal. I’ve always had very positive experiences with Findlay Jeep - especially with the service department. They always look to make things right. Once a Jeep man - always a Jeep man! I love the look of my new Wrangler! More