Findlay Chevrolet - Service Center

Took in my 2020 Malibu for service. Car was running just fine, all gauges were in the normal range. Car needed a correction for faulty sensors and a smog check. Was informed by my servi Car was running just fine, all gauges were in the normal range. Car needed a correction for faulty sensors and a smog check. Was informed by my service consultant Nick that I would need a $9,000 engine replacement due to sludge buildup. I asked if the sensors could be replaced and codes cleared so we can see where we are and he told me that couldn't be done. And in order to get my car back I'm looking at a $3,000 bill so they can put my valve covers back on and I can drive it out. I don't understand how we can skip the easy fix and go all the way to an expensive fix when it looks like it's not needed.????? I've spent over $1,500 in car rental fees just to get around in the last two weeks without my car. I understand that there are bills to be paid at the dealership to keep it open, so you want to maximize the most expensive amount of work to be billed (warranty or not). But this was just two sensors. More

Went to Findlay Chevrolet yesterday for Smog Check. Christopher Mason was the service adviser. Provided a warm, pleasant greeting then fast, efficient service! -Christopher L. Mitchell Christopher Mason was the service adviser. Provided a warm, pleasant greeting then fast, efficient service! -Christopher L. Mitchell More

Never again. It's a big beautiful dealership - it's a machine and like any machine it's kind of stupid and heartless at the same time. I got up early for my appoi It's a big beautiful dealership - it's a machine and like any machine it's kind of stupid and heartless at the same time. I got up early for my appointment - i wanted to get the car and out as soon as possible. I showed up on time for my appointment to be told that the car would be in dealership for 2-3 days. It would take at least 2 days to diagnose it. Why? The problem was not difficult -they were just totally backed up. Why the person making the appointment didn't warn me about that I cannot fathom - but I won't be back. I'll look for an auto repair shop that thinks about its customers a bit. More

My Sales person, Anthony Rivas-Garcia was very professional. He was very pleasant to work with, and knowledgeable about his work. He talked with me about the maintenance that is needed on my car professional. He was very pleasant to work with, and knowledgeable about his work. He talked with me about the maintenance that is needed on my car, and mileage, without being forceful to get these things done- I appreciate that. More

I am 74 and thought I'ed experience it all, Lindsay in service is ALL WORLD! service is ALL WORLD! More

The 1 star is for the service area. I’ve been trying to get a hold of someone for work done on my car I bought in July. I reached out in September sent an email just to chase it down and find out the perso get a hold of someone for work done on my car I bought in July. I reached out in September sent an email just to chase it down and find out the person who’s email they gave me doesn’t work there. It’s been over a month and I’ve reached out multiple times have screen shots of talking to someone online and still have yet to be reached backed out. Horrible and won’t buy another car if this is the run around they give. More

I recently wrote out of frustration on a service from January30th. I was able to sit down with the service manager and he really bent over backwards to fix the issue. they are fixing our car and them som January30th. I was able to sit down with the service manager and he really bent over backwards to fix the issue. they are fixing our car and them some, now I couldn't be happier. they are % 100 fixing the car with no additional charges. Scott the service manager really made up for the first problem and was easy to talk with. we really feel like Findlay auto cares about the quality work they are doing. More

Thank you Anthony and Tim in the service department for such great service. Always very professional and very kind. The only place I'll go to. such great service. Always very professional and very kind. The only place I'll go to. More

Had maintenance done to my car and the experience was great! In June of 2020, I had service advisor Anthony Garcia, help me with some car issues that were long overdue. He was very knowledgeable and friendly eve In June of 2020, I had service advisor Anthony Garcia, help me with some car issues that were long overdue. He was very knowledgeable and friendly every time I needed work done. Thank you Anthony for being so kind and helpful. More