Findlay Chevrolet

Excellent car buying experience! Very pleasant out of state car buying experience. Internet sales team was professional and great to work with! Communication was excellent, and I felt Very pleasant out of state car buying experience. Internet sales team was professional and great to work with! Communication was excellent, and I felt the staff had a high level of integrity. Recommended dealership! More

Worst Service Experience I Have Ever Had The service department at Findlay Chevrolet is like the Donald Trump of car dealerships: they are careless, incompetent, and unwilling to admit their The service department at Findlay Chevrolet is like the Donald Trump of car dealerships: they are careless, incompetent, and unwilling to admit their mistakes. I have just had the single worst experience at a service department that I've ever had in my entire life -- so much so that I will NEVER take my car here for service again, I will NEVER purchase a car from ANY Findlay dealership, and I will shout from the rooftops about my negative experience to anyone within earshot as loudly and as often as I possibly can. My husband's aging H3 started sputtering on the drive home from the airport a couple of weeks ago so we knew something was e seriously wrong with his beloved car. We took it into Findlay because they are the only mechanics authorized to work on the H3 and we've had previous semi-positive experiences. After some diagnostics it turned out that his car needed a brand new transmission as well as new rear brakes, to the tune of $6,900. Benny, our service rep, also said we needed new wiper blades and -- get this -- wanted to charge us for them. After asking if they could throw the wipers in for free (come on now, we were spending some serious dough here), they nicely agreed. Since the car needed some major work, we had to leave it for about a week. A couple of days after dropping it off, my husband realized he left his office keycard and swung by the dealership unannounced on the way to work one morning to pick it up. He and Benny walked over to his car and THERE WAS AN EMPLOYEE SLEEPING IN THE FRONT SEAT OF OUR CAR! Yes folks, an employee was asleep in our vehicle. Benny was pretty upset about it but my husband, who is a really chill guy, thought it was bad but didn't cause a stink over it. When he told me about it, I was ballistic. I felt so violated, and it wasn't even my personal car. (If it had been MY car, I can't even begin to imagine what I would've done). To be fair, Nick the manager and Benny were both very apologetic and seriously concerned about the napping incident (and the employee no longer works there, and Nick knocked some money off our bill, which I very much appreciated), but I still am in total shock that a worker thought it was okay to use a customer's car as his personal napping spot. Heck, I guess we needed to be charging to run our car hotel! Fast forward a week: we go to pick up our car because it's ready. My husband starts driving his car and he says he's fighting the wheel because the alignment is so far off, his brake pedal is making this awful squeaking noise, and the a/c no longer works. He immediately tries to call the dealership and leaves several messages and never gets the courtesy of a reply. He takes the car back and leaves it for repair -- again. We get a call later and they agree to fix the brakes but say that they had nothing to do with the alignment getting out of whack and the a/c no longer working. In fact, they wanted to charge us $80 to align the car, and they refused to fix the a/c issue. Call me crazy, but I have never in my life heard of a car being knocked out of alignment simply from being parked at a dealership for a week. Nick tried to blow us off and swore that the a/c problem is "a common issue with Hummers," and refused to take any responsibility whatsoever to the alignment issue telling us that there's "no way" they could've caused it because they were "working on a different area" of the car. GET REAL! This is a textbook example of a gross mishandling of a customer service issue. I felt like everyone there was calling us both liars. I will 100% swear under oath that the car was in perfect alignment and the cooling system was functioning when we originally dropped off the car for service, but I shouldn't have to do that. The service department needs to take pride in their work and learn some basic customer service skills. They did begrudgingly agree to fix the alignment for free (probably because we both were really, REALLY angry about this whole thing), but they still refused to take any responsibility for the a/c malfunction. It's just SUPER suspicious because of the timing, and there's no denying that. I plan to take the car in to another mechanic to see what they say. I've had other car loving friends tell me that if someone didn't reconnect the wires correctly after replacing a transmission that it absolutely could cause the a/c to stop working. I suspect that's what's going on here. After all, there was at least one employee sleeping on the job. As a final insult as we were walking out today, Benny actually had the nerve to say, and I quote, "if you have any issues or problems, let me know." Are you KIDDING ME? I turned to say that yeah, we did have a problem with the a/c not working but my husband stopped me and said "he knows." Don't pretend to care if you don't really care. I left the dealership very angry; fuming, actually. Not a great way to treat a customer, especially one who is VERY vocal on social media and in the Las Vegas community in general. Avoid this place at all costs. More

"Doing The Right Thing" After being quoted a trade in price for my vehicle I traveled from out of state to purchase a vehicle. Once we began to write up the contract it was After being quoted a trade in price for my vehicle I traveled from out of state to purchase a vehicle. Once we began to write up the contract it was discovered I had been mis-quoted on my trade in value. Findlay Chevrolet could have made excuses but they elected to "Do The Right Thing". They elected to Honor the quote by doing the right thing. Our salesperson, whom I might add was not the one who mis-quoted the trade in, but through his hard work and commitment to satisfy a customer, turned a potential bad deal to a very rewarding experience. Our Salesperson, Bryan Drewes is a person of integrity, commitment and a man of his word. If you are considering purchasing a vehicle, try Findlay Chevrolet and certainly, based on my recent purchase, ask for Bryan Drewes. Bryan along with the assistance of Ben Wilcox and the Findlay Chevrolet Team, I say Thank You from a satisfied customer. Jerry & Liz More

Exceptional! No stress! Car buying fun! When I first walked into this dealership, I thought it would be like all the rest. I would be bombarded by sales people trying to get me to buy somet When I first walked into this dealership, I thought it would be like all the rest. I would be bombarded by sales people trying to get me to buy something I didn't want and add a bunch of extras. Not so. I was able to take my time looking at the vehicle type I was interested in and then find the right sales person to help me with my purchase. No pressure from anyone. Matt was wonderful and worked with me to get what I wanted the best way he could. Once I received my new car, he continued to help me settle in with all of the perks that came along with my purchase. Matt and Findlay Chevrolet have made my car buying experience one of the best ever. Thank you! More

Excellent cheerful service! Buying my new Trax has been such a pleasant experience. I drove many hours to deal with Finley Chevrolet exclusively. Christina was a delight and v Buying my new Trax has been such a pleasant experience. I drove many hours to deal with Finley Chevrolet exclusively. Christina was a delight and very informative with my whole transaction. Anyone who is thinking of buying or leasing should give Christina a call, Excellent ! More

Best salesperson ever “ Christina is one of the best if not one of a kind. She pays attention to detail and makes sure the customer is satisfied. Everything I asked for w “ Christina is one of the best if not one of a kind. She pays attention to detail and makes sure the customer is satisfied. Everything I asked for was granted. A truly earth shaking experience. I wanted a hard to find truck and she went above and beyond to help me find it. From the time I walked into the door at the dealership to the time I purchased the truck she was there every step of the way and made sure all my questions and needs were taken care of. Thank you so much Christina for being an amazing sales person!!! I will definitely recommend you to all of my friends and family you truelly are one of a kind. More

bought a new vehicle Jeff was our salesperson and was excellent he articulately walked us through the sale and what the dealership offered and facts about the car and then Jeff was our salesperson and was excellent he articulately walked us through the sale and what the dealership offered and facts about the car and then showed us all the bells and whistles on the dash. He didn't leave anything out and was patient. He answered all our questions and also he was just a very nice guy. Thank you Jeff........................laurie trail More

Wicked! The most mischievous sales team I've ever encountered. They all sound like a broker record attempting to inebriate new customers with vetted, misleadi The most mischievous sales team I've ever encountered. They all sound like a broker record attempting to inebriate new customers with vetted, misleading sales practices. I purchased a POC 2016 Tahoe with 19,000 miles and they did not disclose a mechanical known issue. My car has been in service since the day of purchase and the problem is still there. Keep your fingers crossed when you deal with Chevrolet "Wicked" Findlay. More

Fantastic customer service fun car buying experience I have been wanting to buy a new truck for years. I finally decided it was time so i first went to the chevy website to look at what truck i wanted. I I have been wanting to buy a new truck for years. I finally decided it was time so i first went to the chevy website to look at what truck i wanted. I chose the Chevy Colorado. I made a list of all the stuff i wanted in my truck at the chevy website. I then went to the Findlay Chevrolet website and did some looking. The website is very user friendly and full of information on every car. I was able to find the exact truck i wanted on the website I wrote down the stock number and the vin number and headed down to the dealership. Once at Findlay Chevrolet I was immediately approached by Thurston Simpson he welcomed us to Findlay Chevrolet and asked what he could help us with. I told him what i have done and asked if they still had the truck listed on the website he said well lets go inside and find out. Took about 30 seconds for him to find out and we were off to go take a look at the truck we went on a test drive and that was it i was in love and knew i wanted it. We sat down and did the paperwork went to the finance office did the financial part and that was it we were done. No one was trying to sell me more options or some other truck with more stuff. It was such a nice car buying experience. every single person i talked to was super friendly and helpful. I got the truck they showed me how to use all the electronics inside and i was off. After about a week i decided i wanted a tonneau cover so i went back to Findlay Chevrolet and headed to the parts department Talked to the guys and decided on the cover i wanted. They ordered it called me when it came in i came back had it installed showed he how to use it and take care of it and i was off yet another awesome experience at Findlay Chevrolet. More

New Purchase Went in looking for a new purchase, already knew what I wanted. Jeff took me to see what was available & while doing so, entertained both my sister & Went in looking for a new purchase, already knew what I wanted. Jeff took me to see what was available & while doing so, entertained both my sister & I with many good stories & jokes that really made us feel very comfortable & at home. He explained the features that are now available. With all the technology that vehicles are coming with now, these explanations were very essential. He took his time with me looking at vehicles, going back & forth between vehicles & explaining the differences & features. It was really a pleasure having him as my sales guide into the new era of Chevy vehicles. More