Findlay Chevrolet

I’m writing to express my disappointment with my recent visit to Findlay Chevrolet on August 12, 2024. I had hoped to buy a vehicle but left feeling insulted and empty-handed, which unfortunately reflects visit to Findlay Chevrolet on August 12, 2024. I had hoped to buy a vehicle but left feeling insulted and empty-handed, which unfortunately reflects previous unsatisfactory experiences with Findlay dealerships. After arranging with Gary Nelson to view a 2024 Cadillac CT4-V, I was handed over to a salesman named Dave. Despite my initial expectations, I encountered a lack of professionalism. Dave made a rude and inappropriate comment about my vehicle choices. These issues, combined with an unsatisfactory trade-in offer for my 2019 Challenger Hellcat Redeye, led me to leave the dealership without purchasing a car. I wanted to highlight, however, that Joyce Balaoro from a previous experience always represented Findlay Auto Group positively. Had I remembered she was at Findlay Chevrolet, my experience might have been different. I hope my concerns are addressed to prevent similar experiences for future customers. I plan on sending this issue to the top of Findlay Auto Groups More

If I could give this place zero stars I would. Second time buying a car at this location. Gave them another chance yet this purchase turned into a nightmare from start until now as I’m writing thi Second time buying a car at this location. Gave them another chance yet this purchase turned into a nightmare from start until now as I’m writing this review. Horrendous customer service all over around from getting called the f word via a phone call by a finance manager to getting schooled by Ryan. His words and solutions are get a new car. Oh on top of it that my credit was an issue…. Not sure where or how they get off getting to talk to customers like that and not expect us or me to say something. When I do respond they get offended and say I’m rude… I will be waiting for the GM to respond before posting on TikTok this encounter that occurred today 8/12/2024… it will show how poor their customer service is and how condescending and disrespectful they are. The so called general service manager walked away while I was showing him the issues with the car and he’s the one that stated well then get another “new car”!!! Not sure how they won those other trophies but I will be making it my mission to expose them and show everyone how they treat returning customers. To them sadly you don’t mean anything as Ryan stated the bank doesn’t care if you don’t want the car…. Again terrible terrible service. You guys had my car for a week to be fixed yet I get it back how it looked before look at pictures on top of it your tech damaged the leather car seat!!!! More

I have been coming to Findley for car maintenance since 2009. I have aways been treated very well. They explain everything so that I can understand what needs to be done. It is always a good experience. 2009. I have aways been treated very well. They explain everything so that I can understand what needs to be done. It is always a good experience. Lana has been wonderful and understanding. Would recommend highly. More

We've been a loyal customer of Findlay for over 15 years, and have always been very satisfied. and have always been very satisfied. More

The service team always provides the best possible experience. The service agent I deal with Nick Lautenbach has always had ALL of my vehicles (5) looked after. He tells us when things are needed a experience. The service agent I deal with Nick Lautenbach has always had ALL of my vehicles (5) looked after. He tells us when things are needed and if it can wait if our finances are not ready for the repair. Even when he goes on vacation, he has someone to care of things while he it gone. More

DO NOT TAKE YOUR VEHICLE TO THIS SERVICE DEPARTMENT - worst customer service I’ve ever experienced being a lifetime Chevrolet owner. They replaced my battery 13 months ago due to the factory installed worst customer service I’ve ever experienced being a lifetime Chevrolet owner. They replaced my battery 13 months ago due to the factory installed battery failing while my truck was still under warranty. The 13 month old battery has now failed. I was finally able to get one service rep, David, on the phone after trying for 6 hours to reach anyone in the service department. I kept being transferred to voicemail or told someone would call me back. All David would tell me was that since the truck is no longer under warranty, there is nothing they can do. The battery itself has its own 36 month warranty that they will not honor. I have tried again all morning to reach someone as David said a superior manager would have to override the warranty issue. No one has called me, and again, all I get is transferred to voicemail. The service department receptionist, Sarah, isn’t even speaking when she answers the phone, she just transfers me back to John’s voicemail. Ridiculous! More

Charlotte was a great service advisor. She was friendly, professional and knowledgeable. She went the extra mile on ensuring that my Cadillac XTS would be taken care of. She was friendly, professional and knowledgeable. She went the extra mile on ensuring that my Cadillac XTS would be taken care of. More

Excellent experience. Noah was very attentive and accommodating. He understood what we wanted and made it happen. We have dealt with Findlay Toyota in the past and had an Noah was very attentive and accommodating. He understood what we wanted and made it happen. We have dealt with Findlay Toyota in the past and had an excellent experience there as well. We will continue to come back when the need arises and recommend Findlay to friends. Copy More

Salesman Lego was a pleasure to deal with . Got it done with very little hassle at all . Pleasant and professional all the way through. I would recommend him in a heartbeat . Got it done with very little hassle at all . Pleasant and professional all the way through. I would recommend him in a heartbeat . More

Jason was amazing start to finish. Always quick to respond, even after I took delivery of my new corvette. They worked with me and delivered on every item as advertised. I would highly Always quick to respond, even after I took delivery of my new corvette. They worked with me and delivered on every item as advertised. I would highly recommend Jason Mouannes if you are in the market for a new Chevy. More