Findlay Cadillac - Service Center

The dealer Findlay Cadillac did a great job and also got my appointment the same day. my appointment the same day. More

Was surprised I never got a call telling me what needed done. I had to call and ask. They kept my car over the weekend which was fine but would have like to be informed that they couldn’t get it finished a done. I had to call and ask. They kept my car over the weekend which was fine but would have like to be informed that they couldn’t get it finished and would need to keep it until Tuesday. I also asked them to replace a plastic piece by rear view mirror. Never fixed it or even mentioned it More

I purchased my 2018 vehicle from Findlay Cadillac new. In that time I have had great service. This last time I brought it in for a diagnostic check on my StabiliTrak light that would go or show up on occ In that time I have had great service. This last time I brought it in for a diagnostic check on my StabiliTrak light that would go or show up on occasions. My service adviser indicated that the gas pump in the fuel tank was going bad and was probably the cause of this light and for a mere $1500 I could get it fixed. When we got done discussing that he indicated that my Battery was not testing vey positive and for a mere $600 I could get that fixed also. I took his advisement and declined his offers for repairs. I then “Googled” Stabilitrak light for my car. What I discovered is that a bad battery could cause the “ECM” to register false positives indications for several different operations in the total vehicle. So, I had the battery replaced (same type of battery) in the vehicle and I have not had one “False/Positive StabiliTrak“ light come on. My gut feeling is that if the business would have said that the battery (Testing Bad) would be the problem I would have probably gone with the replacement. But my gut feeling did not like the results I was hoping for. I will continue to get my vehicle serviced by Findlay Cadillac as I have had great service from them. More

After buying a $5,450 extended warranty that was suppose to be bumper to bumper, my radio didn't work. Three days later and a bill for $530, I got the car back. Also ask my new and awful Service Advisor Tyl to be bumper to bumper, my radio didn't work. Three days later and a bill for $530, I got the car back. Also ask my new and awful Service Advisor Tyler Sullivan to have my tire pressures checked. He assured me that Service always checked them. Drove out of the Dealership and my low tire pressure indicator came on. Worst service I've ever had. Beware of Findlay Cadillac!!!!! More

Ashley Williams and Kelly Newcombe are the worse employees at this dealership. She literally came out to talk to Mr about my concerns standing over me, her hands in both pockets and would not pet m employees at this dealership. She literally came out to talk to Mr about my concerns standing over me, her hands in both pockets and would not pet me speak I mean Newcombe. Ashley since March been saying my car is faulty leaks under carriage, loud noise with driving, dark fluids from car and 10 months later this dealership has done absolutely nothing despite me going there over 3 times in 10 months with the SAME complains over and over and over. Quick to charge your card and tell you next charges absolutely worse at listening to customers and making sure they are okay. Sat at lobby once an hour before Ashley came to even say hi eventhough I had an appmt, no rental car given 3 times just lyft back home with no courtesy. I regret buying my escalade and regret this dealership ever being in contact with me. Don't buy from here and don't go there for repairs waste of your 3 hours time each time. I would wish my experience on my worse enemy. I wrote to GM myself about this dealership these two employees need to go, Newcombe told Ashley to give me keys to a faulty car to drive home absolutely nuts at this place. More

Ashley is excellent service manager that take great care of her customer. She will go out her way to ensure customer is taken care of. of her customer. She will go out her way to ensure customer is taken care of. More

Ashley and team made my last visit amazing. I was in and out in an hour and was very well taken care of. Thank you I was in and out in an hour and was very well taken care of. Thank you More

Findlay Cadillac is awesome! These people are always friendly and willing to help.I never have a problem. These people are always friendly and willing to help.I never have a problem. More

They treat you like family. Daniel Bota is awesome in service. I highly recommend this dealership. Daniel Bota is awesome in service. I highly recommend this dealership. More

I have been coming here for 15 years and cannot say enough about the sales and service depth. Waiting lounge is so comfortable and all the service agents are top notch. enough about the sales and service depth. Waiting lounge is so comfortable and all the service agents are top notch. More