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129 Reviews of Findlay Cadillac - Service Center
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January 14, 2012
Went in for a simple oil change. It took more than 2 hours. Then, when I got the car home it leaked oil in my driveway! Took it back the next day and (after another wait of more than an hour) was told t hours. Then, when I got the car home it leaked oil in my driveway! Took it back the next day and (after another wait of more than an hour) was told that it was "residual oil". The technician's failure to clean up the "residual oil" during the oil change cost me another hour+ wait and made a mess in my driveway. On the plus side, the service writer, Keith, was extremely friendly and helpful. The sloppy service was not his fault. More
by bobnpaty
Employees Worked With
Robert Brown, Keith Acree
November 23, 2011
Time after time I have complained about failure to receive responses to my telelphone calls timely. I have left messages regarding services needs and asked the service tech to call me regarding a ti receive responses to my telelphone calls timely. I have left messages regarding services needs and asked the service tech to call me regarding a time to bring in the car for routine services. The calls are not returned sometime for as much as 3-4 hours or maybe not even the next business day. The explanation is always, "I have been backed up all day." I can understand that but if quality service is realy of concern seemingly someone would note the exccess workload and provide relief. Otherwise, no one wants to hear this same excuse over and over!! More
by singjoylv
Employees Worked With
brian mclay
November 09, 2011
warranty repair to rear seat armrest. Situation was diagnosed, then special trim part ordered. Then called back in to install same. Battisti went over service recommendations.. very knowledgable, and diagnosed, then special trim part ordered. Then called back in to install same. Battisti went over service recommendations.. very knowledgable, and explains it well. More
by daflopo
Employees Worked With
Britten Battisti, Britten Battisti
October 11, 2011
Mike goes above and beyond in making sure that the experience I have when bringing my vehicles to the dealership is a positive one. I have had my vehicles there for collision repairs ~ oil changes experience I have when bringing my vehicles to the dealership is a positive one. I have had my vehicles there for collision repairs ~ oil changes ~ and for various other reasons ~ and every experience has been a pleasant one ~ in fact it's usually a fun experience as he makes sure that it doesn't feel like a trip to the dentist but a trip to visit with GREAT FRIENDS! Thanks for employing such a great support system for Findlay Cadillac ~ I hope that you are all aware of his abilities and that he is a permanent fixture ~ if he were to leave I woud take all three of my cars elsewhere. Sincerely, Terr Langsteiner More
by Hollywood2011
Employees Worked With
Mike Giordano, Mike Giordano
October 11, 2011
I have been going and servicing my car for the last 5 years or so.My service manager Mike G has always been there for me and has given me great advice for my vehicle. years or so.My service manager Mike G has always been there for me and has given me great advice for my vehicle. More
by pokerman
Employees Worked With
Mike G, Mike Giordano
October 11, 2011
I had a several issues with my 2009 CTS and brought it in to Findlay Cadillac. I had an appointment with Mike Giordano. He was able to help me right away and I did not have to wait at all when I brought my c to Findlay Cadillac. I had an appointment with Mike Giordano. He was able to help me right away and I did not have to wait at all when I brought my car in. They were able to look at my car the same day and Mike called me right away with a estimate. I had to wait a couple days for parts but my car was fixed and Mike kept me update the entire time. My whole experience was that Mike and the dealership was professional, knew exactly what they were doing and were honest. MOst important I got my CTS back in great condition running like new. I highly recommend taking your cadillac to Mike Giordano at Findlay Cadillac. More
by GinandJuice
Employees Worked With
Mike Giordano, Mike Giordano
October 11, 2011
Mike G. is the man! Always delivers what he says and always does it the fastest way possible. He really understands how important our cars are to us and gets them back to us in record time consistently! always does it the fastest way possible. He really understands how important our cars are to us and gets them back to us in record time consistently! Everyone over at Findaly is courteous and friendly but Mike G. really stands above the crowd with his customer service, willingness to help, attention to detail and of course his friendly smile. More
by tdenkin
Employees Worked With
Mike Giordano, Mike Giordano
October 09, 2011
In the past I've always avoided anything to do with 'car stuff' but now that I'm a customer at Findley Cadillac and I have met Michael Giordano I look forward to it! He is always very courteous, knowledgea stuff' but now that I'm a customer at Findley Cadillac and I have met Michael Giordano I look forward to it! He is always very courteous, knowledgeable and in his office! A pleasure to deal with! More
by sabdoulah
Employees Worked With
Mike Giordano, Mike Giordano
October 07, 2011
I love Findlay Cadillac. Purchasing my 08 cts was hassle free. My service advisor, Michael Giordano, always helps me with any issues with any of my gm vehicles that I have owned. Any repairs I've had done a free. My service advisor, Michael Giordano, always helps me with any issues with any of my gm vehicles that I have owned. Any repairs I've had done are always done quickly and properly, and for an affordable price. I will continue to buy cadillacs and have them serviced at Findlay Cadillac. More
by Dustynuggz
Employees Worked With
Michael Giordano, Mike Giordano
