Fiesta Volkswagen - Service Center

I arrived at appointment time, was immediately greeted by Joshua. He asked a number of questions regarding vehicle condition (all answered PERFECT). Car was immediately transferred to service department & re Joshua. He asked a number of questions regarding vehicle condition (all answered PERFECT). Car was immediately transferred to service department & returned in about 20 minutes with a detailed description of analysis & clean bill of health...and washed! Number of ways I believe vehicle check-up experience could have be improved: ZERO. So far, my impression of the physical appearance of Uptown VW, + ALL of the employees with whom I've been in contact, leads me to believe that the managers responsible for hiring, training & supervision do an excellent job. More

EXCELLENT QUICK SERVICE, SERVICE ADVISOR WAS QUICK TO ANSWER AND EXPLAIN ANY QUESTIONS I HAD. VERY NICE STAFF AND EXCELLENT ATMOSPHERE. I LOVE BEING ABLE TO GRAB A WATER OR A COKE WHILE I WAIT FOR SERVIC ANSWER AND EXPLAIN ANY QUESTIONS I HAD. VERY NICE STAFF AND EXCELLENT ATMOSPHERE. I LOVE BEING ABLE TO GRAB A WATER OR A COKE WHILE I WAIT FOR SERVICES! More

John and the dealership always go above and beyond when I take my car in for service. My check engine light was on and John did a great job at figuring out what was wrong and even realize their was an addit take my car in for service. My check engine light was on and John did a great job at figuring out what was wrong and even realize their was an additional warrenty for that specific part that needed to be replaced. More

Excellent service, as always! This time was for a small repair and I was in and out in no time. I was treated with respect and best customer service. repair and I was in and out in no time. I was treated with respect and best customer service. More

I have had a wonderful experience at this dealership. Everyone there has been very helpful and friendly. I highly recommend this dealership to any and all. Everyone there has been very helpful and friendly. I highly recommend this dealership to any and all. More

I am always provided excellent service and customer care every time I visit. The service staff and repair professionals are the very best in ABQ for VW service. every time I visit. The service staff and repair professionals are the very best in ABQ for VW service. More

I gave this rating because the service was like no other I have ever had. For once I felt like part of a family or a friend when I came in, which made them that much easier to talk to and easier to trust. I I have ever had. For once I felt like part of a family or a friend when I came in, which made them that much easier to talk to and easier to trust. I have always gotten amazing service at Volkswagen Uptown and would recommend it to anyone! More

Everyone was very helpful, professional, and polite. Service was great and quick. Will continue to return here for any and all services. Justine, who works at the service department, was very efficient Service was great and quick. Will continue to return here for any and all services. Justine, who works at the service department, was very efficient and people friendly. Overall, zero complaints - 5 stars. More

Uptown Volkswagen is a great deanship. Friendly, knowledgeable staff. Excellent service work done right the first time by first-rate technicians and overseen by John Holcomb, an outstanding, knowle knowledgeable staff. Excellent service work done right the first time by first-rate technicians and overseen by John Holcomb, an outstanding, knowledgeable service manager. We would never take our Jetta anywhere else for service. More

This dealer is absolutely amazing, especially compared to the other dealer in town. They were very knowledgeable and willing to explain everything in great detail. I felt as if I were their only customer w the other dealer in town. They were very knowledgeable and willing to explain everything in great detail. I felt as if I were their only customer while I was dealing with them, which is unusual in this day and age of customer service. They fully addressed all of my issues and even scheduled a prompt follow up to take care of something for which they didn't have the parts in stock. More