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Fiesta Subaru - Service Center

Albuquerque , NM

4.6
292 Reviews
Call Service Center (505) 499-4645

292 Reviews of Fiesta Subaru - Service Center

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December 17, 2024

I took my vehicle in forthe5 year dheck up. They didn't have aloaner available at the time so I was in for a 5 hours in their excellent waiting area. However, the service manaager came by a More

by DSKOWRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Dec 26, 2024 -

Fiesta Subaru responded

Glad to hear that your Subaru is still running strong. We have a fleet of fifty five loaner vehicles and try to have them available for when you do not want to wait. We also have Lyft if you just need to be taken to work, home or somewhere else. I'll elt the team know that you enjoyed your experience.

December 16, 2024

I just had my oil changed. The price was reasonable, the service was good, the people,were friendly and welcoming, and I could bring my dog. A good experience overall. More

by PKRYLOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Dec 26, 2024 -

Fiesta Subaru responded

Glad to hear that you had a great experience. Your dog is always welcomed. We have occasionally have dog treats and chews available, water bowls are around the store and of course I think that the dog park outside is awesome. Did you get a chance to check it out? One Monday, Wednesday or Friday the Chewbaru Ambassadors might try to great your dog. The love meeting everyone and get a little vocal when they can't. Let us know if you ever need anything.

December 15, 2024

Im not Rebecca. Update your customer information please. I do not care to recoeve email when other people take in their vehicles. More

by GARCIAMATTHEW2288
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
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December 14, 2024

After going back a second time, the problem was fixed and has been satisfactory since. More

by DMRHELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
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December 14, 2024

Great sales rep and shop service rep information. We are very happy with our new car. Thank you for the follow-up as well. More

by napab6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate C
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December 13, 2024

Really enjoyed the loaner (2024 CrossTrek). Will be upgrading my 2014 CrossTrek some time next year More

by MGLEN121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Dec 26, 2024 -

Fiesta Subaru responded

Glad to hear that you enjoyed one of the Subarus in our service loaner fleet. The 2024 Crosstrek was a major upgrade. It looks very similar but I am sure that you appreciated all the updates from the seats and the huge center console screen to some of the improved safety features that you cannot see. Of course after 202, Subaru's EyeSight system is now standard. It was an option in 2014 and my wife loves the adaptive cruise control that it makes possible. Happy to help you with your upgrade when you are ready.

December 09, 2024

Service is difficult to deal with, unprofessional and disorganized. The only reason we go back is because our warranty. More

by MESQUIBEL26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh and Jonathan
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Dec 26, 2024 -

Fiesta Subaru responded

Sorry to hear that you did not have a great experience with service. Please reach out to Reuben Trujillo, our service drive manager, and he will take great care of you. He can be reached at 505-305-3940. Josh and Jonathan are new and this gives Reuben some additional things to work on training. Please let us know if you ever need anything.

December 08, 2024

Dan was amazing! Hosgreat customer service skills were what drove me to make the purchase of my new car. He answered all of my questions and concerns More

by ericakst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Shields
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Dec 26, 2024 -

Fiesta Subaru responded

Dan is a real character and I am happy to hear that he took great care of you. Dan has been with us for a long time and is a very knowledgeable resource. Don't hesitate to reach out if you ever need anything.

December 07, 2024

Service waiting area is spacious, clean, and welcoming with free coffee and snacks. The electric fire was burning. Jair kept me informed of the progress of the service. And my service was done earlier tha More

by GLDNCBLLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jair Rendon
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Dec 26, 2024 -

Fiesta Subaru responded

Electric Fire? Was that something happening here? I trust everything is ok. The new service area is indeed awesome. We try our best to keep it stocked with fresh snacks and keep feeding the coffee machine more beans. Please let u know if you ever need anything.

December 06, 2024

They worked hard to make me a good deal. Made me feel like family and been reaching out to me to ensure that I am happy with my purchase. More

by pmitchusson
Recommend Dealer
Yes
Employees Worked With
Horus Cue
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