Fiesta Lincoln

I had a wonderful experience with Kirk at Fiesta Lincoln as well as Sam, one of the managers. Kirk and Sam did their best to put me in car that I could afford and treated me very well. I got a lower APR th as well as Sam, one of the managers. Kirk and Sam did their best to put me in car that I could afford and treated me very well. I got a lower APR than I expected and I got a fair price for my trade-in. I am very happy with the car and the service I received. They made a customer for life! More

We were treated very well at Fiesta Lincoln. They took care of our warranty work and gave us a loaner so we weren’t without a vehicle. Great service! Thank you They took care of our warranty work and gave us a loaner so we weren’t without a vehicle. Great service! Thank you More

I have purchased 3 Lincoln’s, with my last two at Fiesta Lincoln. Worse management I have ever dealt with. Been trying to resolve issues for SEVEN MONTHS with Sam the Manager and Al the General Manager Lincoln. Worse management I have ever dealt with. Been trying to resolve issues for SEVEN MONTHS with Sam the Manager and Al the General Manager with zero results costing me thousands. They are blocking me from contacting Mr Berge! If you know Mr Berge please tell him I’m trying to reach out to him. Run from the business or expect nothing but frustration. More

It was a great opportunity and the service was great. Each department handled my buy as the most important work of the day especially Butch and his wife Tawny, the Car Couple. He was the first person I Each department handled my buy as the most important work of the day especially Butch and his wife Tawny, the Car Couple. He was the first person I came to know. He is so knowledgeable and helpful. I am impressed with how efficient Butch is. I would contact him for any car trade I might have. More

Took my MKS for check engine light.1. They kept my car Took my MKS for check engine light. 1. They kept my car for over 45 days 2. Initially Matthew told me it was a bad injector 3. Matthew called me to Took my MKS for check engine light. 1. They kept my car for over 45 days 2. Initially Matthew told me it was a bad injector 3. Matthew called me to say that after changing the injector, the light still comes on. 4. Matthew then says a tuneup will fix the check engine light. 5. I pay $530 for a tuneup 6. I pick my car up and it is loud and driving rough as I head home. Which it was not doing before I brought it to Fiesta. 7. Check engine light pops on within 10 minutes of leaving Fiesta, I immediately call Matthew to complain. 8. I take car to Fiesta the next morning and Dexter tells me to pay $931 for a catalytic converter. 9.Service Manager admits that they did not drive or test my car to see if light came back on after tuneup and refuses to accept responsibility for not repairing my car properly and also damaging my catalytic converter on their watch. 10. Fiesta collected 2300 dollars from my extended warranty company EFG and 530 dollars from me and my check engine light is still on and my car sounds and drives worse than when I dropped it off over days ago at Fiesta. I WOULD RECOMMEND NEGATIVE 99 STARS FOR MATTHEW, DEXTER AND THE SERVICE MANAGER OF FIESTA LINCOLN IF POSSIBLE. DO YOURSELF A FAVOR AND GET SERVICE TO YOUR LINCOLN ANYWHERE BUT HERE. More

Everyone that works at this dealership was very helpful and courteous. Was a pleasure especially working with Tawney and Butch; most helpful getting me set up and ready to hit the streets. I would recomm and courteous. Was a pleasure especially working with Tawney and Butch; most helpful getting me set up and ready to hit the streets. I would recommend them to anyone looking for a new vehicle! More

Tawny Anderson was absolutely amazing with helping me get my first car! She worked with me and helped me go about finding the best deal and best car for my situation. This was my first time ever buying a car my first car! She worked with me and helped me go about finding the best deal and best car for my situation. This was my first time ever buying a car and she made the process easy and relaxing. I was super nervous since I had never been through the process before but she was able to make the experience stress-free! I would 100% recommend her for your vehicle purchase because she will do her best to get you a car that will suit you and your needs! More

Wonderful place with people that truly care. Service goes above and beyond to make sure that you are taken care of even after you purchased your vehicle. Sales made the entire process seamless and fast a nic above and beyond to make sure that you are taken care of even after you purchased your vehicle. Sales made the entire process seamless and fast a nice change from the normal we have all gotten used to. More

Dealing with the service manager is an entirely different issue. Evidently he doesn't feel it is necessary to follow through on commitments he made. issue. Evidently he doesn't feel it is necessary to follow through on commitments he made. More

I have a Lincoln/Ford dealer 3 miles from my house. I have always received great service there, so naturally when I was ready to trade I went there first. They had no cars. No new and no used. So I we have always received great service there, so naturally when I was ready to trade I went there first. They had no cars. No new and no used. So I went online for a search of what I thought I wanted. I found one advertised at Fiesta in Mesa. That is about 200 miles from my house so I called to insure it was still there if I made that drive up to test drive it. It was. I went up and met the Lincoln salesman, John Halter . That experience was unlike ANY other car buying experience I have ever had. Not once did he ask me how much I wanted to spend... or what I wanted to keep my payment at. No. He asked questions about how I use a car... long distance, or locally. What's the top things most important to me in a car. He found the car that was best suited to me - even though it was not necessarily the one I was there looking for. He showed me the one I came to look at, and explained why the other one would be best suited for me. It was even less money than the first one. (not much, but still... he wasn't trying to sell me the most car he could) He always maintained a calming demeanor and "negotiations" were easier than I have ever had. Then AFTER the sale, he took so much time showing me exactly how everything in this car worked. And on the newer Lincolns - that's a LOT. Moreover, he took MY phone and recorded 5 different videos showing me exactly how to work everything - seats, lights, wipers, radio, nav systems, all the components, and all the "driving assist" and etc... just EVERYTHING. When I left I felt confident in operating things well enough to make that 200 mile drive home. I spent the next 3 days watching and re-watching those videos. What is really nice is that they are on my phone - not a website. So If I am stranded in the middle of now where and get an error message or need to make an adjustment, I can find out what to do. I don't need internet or even cell service! Honestly, I have gotten frustrated with things a couple times and texted him. His calming demeanor immediately "talked me off the ledge" (so to speak). Buying a car from John made me feel like I had a big brother taking care of me (given my age I guess that would be a grandson... LOL) But this has totally restored my faith in car dealerships. I think EVERY dealership should use John's model for dealing with people. Perhaps he should be the teacher for all Lincoln sales staff. and... by the way I will spare you the details, but I purchased a car I thought I wanted 4 days before this experience and the more I drove it the less I liked it. By the time I got to Fiesta I wanted nothing more than to get one I DID want. John REALLY stepped up and got that job done. I love my new car now. The more I drive her the more I love her. Well done John - and Well done Fiesta Lincoln! More